TOPGOLF – Integrated Store functions for efficient & effective Retail management

COMPANY : PT Topindo Lucky Sport ( TOPGOLF)

Country : Jakarta, Indonesia

Industry : Speciality Retail – Sports

PT Topindo Lucky Sport is a leading retail company dealing in GOLF equipment, accessories & apparel under the brand name TOPGOLF. The store is one of the biggest golf equipment store in Indonesia & they not only sell golf club but also offers club fitting.

TOPGOLF was established in 2007 where they opened their first store in Bellezza Shopping Arcade, PermataHijau, South Jakarta. Expansion soon followed by topening a chain of stores across Jakarta. They also have stores outside Jakarta such as in Bandung, Balikpapan and Banjarmasin. The TOPGOLF Chain has already grown to 16 stores& very soon they will open another store in Bali. Currently TOPGOLF chain of stores is present in Jakarta, Java, Kalimantan & Sumatra.

The company has aggressive plans of expansion this year with the launch of its new business unit “BIKE” which too will run on iVend retail.

Challenge

• Non-integrated data management
• Inefficient stock monitoring & movement
• Inadequate Customer Information
• Complex & inaccurate data retrieval process

TOPGOLF – As a leading provider of Golf accessories & a wide range of products is a chain that has been continually growing. The company was previously using a home grown legacy system that failed to cater the requirement of uninterrupted inter store connection.

As the number of stores grew they failed to consolidate & update data on a single location that led to constant discrepancy at store level & delays in processing of orders. Company wanted to take advantage of the latest retail technology in order to offer its customers the most efficient and streamlined purchasing experience, with a focus on fast, effective, and efficient service to each customer. In addition, the company needed an Integrated solution that facilitates control on their stores & showrooms across geographical locations.

Solution: iVend Retail Management Suite with SAP Business One

Benefits :

• Increased employees’ overall efficiency by eliminating work duplication on disintegrated processes
• Synchronized data transfers between Stores & enterprise ensured accuracy across Retail chain
• Considerable reduction in stock errors and replenishment planning errors
• Achieved faster order processing

iVend Retail has considerably helped TOPGOLF in smoothly upgrade to a Retail system that gave accurate, reliable & integrated Data in a very short time span.

Customer now is fully functional on a unified solution that leverages every customer touch point and connects the entire retail operation—with a goal of knowing, engaging with, and serving their customers better. All of company’s 16 stores are connected to the same backend server & iVend’s failsafe integration with SAP keeps the Head Office always connected with the store operations across the complete Retail chain.

“iVend Retail has been able to facilitate the integration of the transactions of starting a store, iVend Enterprise Server to SAP Business One. It has integrated & Synchronized data between the SAP system with iVend Enterprise, Enterprise iVend with Store / shop and store / shop with a store / shop. We have been able to Reduce Errors in Coding & re-entry of data.” 
Erna, Finance Head – TOPGOLF, Indonesia