IHNSA-Integrated Retail operations and enhanced customer Service with iVend Retail

COMPANY : IHNSA

Country: Mexico
Industry : Capital goods and spares

Supplies and Tools of North (IHNSA) was founded in 1998 with its headquarters in Cuauhtemoc City, Chihuahua, North of Mexico. The company sells hand-held machine tools, industrial tools like welding machines, and is also invested significantly in the metal engineering industry. Another arm of the company has its focus on agricultural supplies and instruments. IHNSA also supplies input material to the automotive industries in northern Mexico.

IHNSA currently has a head office and four branches; three of them located in Chihuahua and one in Durango. The opening of the latest branch has been one of the most important achievements of the Company. Over time IHNSA has involved itself deeply in innovation and better offerings to their current
customers, thereby differentiating itself from the competition.

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Challenges

The company’s biggest problem was the lack of synchronization of reports & documents between branches and head office. The management reported that documents were not replicating in time, and there were errors in the derived information.

Lack of data synchronisation between outlets. If a customer bought an article at one store, it was not possible to return it at another store of the company. Also, the company’s software at that time was unable to deliver invoices to the customer because of synchronization delay and other related technological
roadblocks.

Solution

iVend Retail, iVend Loyalty and iVend Passes with SAP Business One

Benefits :

  • Integrated Data Management lead to reliable functionality and easy-to-use interface
  • On-time data and report availability
  • Overall Faster decision-making process
  • On-time data and report availability
  • Better understanding of customer buying preferences
  • Efficient accounting and finance

“IHNSA’s business evolves on the internal management of its business processes and the company has found in iVend Retail the ideal platform for growth and customer satisfaction”

David Peterson, CIO, IHNSA

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