Customer Reference – Stronger solutions make Happy & Agile customers

COMPANY : Al Ghoneim

Country: Saudi Arabia

Industry : Retail – Supermarket chain, Perfumes & Cosmetics

Al Ghoneim limited is a leading company in Saudi Arabia, specialized in establishing and management of large supermarkets. Inaugurated in 1989, Al Ghoneim is the oldest super market store especially in Khamis mushayt and Abha. Characterized by credibility, price and quality Al Ghoneim always strive for complete customer satisfaction. The company owns a chain of large super market stores, a general warehouse and has other lines of businesses like perfume stores, flower shop and gift wrapping, in addition to kids fun city.

Challenges

• Al Ghoneim’s retail solution lacked integration with back-office processes
• The retail solution could not accommodate multiple stores
• Stores could not work offline leading to inefficient reporting
• Lack of promotions engine and issues in applying discounts
• Disintegrated retail processes with no backend integration

Solution

iVend Retail, iVend Mobile POS

Benefits :

• Retailer can manage multiple stores with a unified view of store process
• Store-wise analysis of merchandise, sales etc. available on demand
• Seamless integration with SAP Business One for automated financial entries
• Comprehensive promotions engine with the ability to apply discounts
• Increased security and loss prevention with reduced pilferage

“As a retail organisation, disruption was our biggest fear. Hence we took time before taking a decision to migrate to far more sophisticated omnichannel solution – iVend Retail. Our implementation partner Seidor and iVend team helped us upgrade smoothly to the new system. We are confident of having a long term relationship with iVend Retail.”

Mohamed Fathy,
Manager Finance – Al Ghoneim Company Ltd.

COMPANY : Kitchen’s Choice (Sagetra, Inc.)

Country: Montreal, Canada

Industry : Kitchen & Restaurant Equipment

Sagetra Inc. is a Canadian company based in Montreal dedicated to delivering excellent service to customers and providing high quality products. Sagetra Inc. is recognized as a leading distributor of kitchen accessories and restaurant equipment in the North American market. Kitchen’s Choice is the retail division of Sagetra, Inc. and was founded in 2012. Today, Kitchen’s Choice is a destination for leading restaurateurs and home cooks and carries top of the line professional cookware, from leading International brands including, KitchenAid, Shun, Riedel, Breville, Sanelli, Chasseur, and Bugatti.

Challenges

• Needed to reach new customer base with an online store
• Inventory reports lacked sufficient product detail
• Lengthy process of manual inventory item entry
• Lacked a centralized database and had reporting inaccuracies

Solution

iVend eCommerce, iVend POS & iVend Loyalty

Benefits :

• Online retail presence
• Single view of shoppers and transactions across all retail channels
• More accurate inventory and sales data synchronized with the ERP
• Integrated Gift Card and loyalty programs redeemable in-store
• Capability for Buy Online Pickup In-Store (BOPIS) functionality
• Less time spent on manual entry of customer, product and transaction detail and fewer reporting errors
• Sales uplift of 15% by launching a new sales channels and reaching new customers

“Many of our professional customers are busy and we cannot afford much system downtime. Working with iVend Retail on the implementation of our online store was a joy. We had a team assigned to our project and they were very efficient and impressive in designing and launching our online store with iVend eCommerce exactly how we envisioned.”

André Saliba,
Owner – Kitchen’s Choice (Sagetra, Inc.)

COMPANY : Château D’Ivoire

Country: Montreal, Canada

Industry : Retail – Jewelry

Since 1978, Château D’Ivoire has been active in selling, creating, estimating, restoring and repairing luxury jewelry, watches and clock parts. With renowned craftsmanship in the Montreal area, Château d’Ivoire offers a range of jewelry items of the highest quality and a wide variety of one-of-a-kind pieces. Equipped with a vast showroom, the store’s team of counselors and jewelers provide qualified and customized service.

Challenges

Over the past 35 years, Château D’Ivoire has built a renowned luxury retail business in Montreal by merchandising the finest jewelry and timepieces, complemented by superior customer service and attention to detail. In an industry where one-to-one consultation with an expert and actually seeing the quality of an item are important for making a purchase decision with confidence, the in-store experience matters most. Château D’Ivoire reached the point where they had outgrown their point of sale (POS) system. They reviewed and tested a number of systems that failed to meet their business requirements, due to lack of flexibility, an overcrowded user interface and lengthy checkout processes, requiring too many clicks to process a transaction. Château D’Ivoire needed an integrated solution that provided the customizations necessary for a fine jewelry business. Additionally, they needed a repair module to support their robust repair business and could not find a system with this feature or with open APIs to support a third-party application development.

Solution

iVend Retail POS, mPOS, Enterprise

Benefits :

• Saved time and simplified store processes
• Reduction in overall inventory and more efficient utilization of store space
• More accurate inventory and sales data synched with the ERP
• Improved customer experience

“I like to think about any jewelry purchase as the beginning of a relationship with our business and now with iVend Retail and SAP B1, our store systems support that connection with our customers
and enable us to provide a better shopping experience than ever before.”

Suhail Kaidbey,
Director,
Château D’Ivoire

COMPANY : Valu Home Centers

Country: New York and Pennsylvania, USA

Industry : Retail – Home Improvement Stores

Valu Home Centers provides customers in Western and Central New York and Northwestern Pennsylvania with an alternative to large, warehouse home improvement stores. Valu Home Centers’ 41, well–stocked, medium-sized stores focus on customer service tailored to the do-it-yourselfer, as well as giving back to the communities in which they are located.

Challenges

Valu Home Centers has carved a niche in the retail home improvement market in Western and Central New York and Northwestern Pennsylvania by tailoring its selection of merchandise, pricing, and customer service to the do-it-yourselfer. The company reached to the point, however, when its home-grown software solution could no longer keep up with the 41-location company’s business goals. Valu Home Centers’ corporate headquarters needed an integrated solution that provided real-time visibility into inventory and sales at each of its stores to help control inventory costs. The company also needed a solution that provided the ability to determine profitability of its promotions – down to item level. Valu Home Centers also wanted to find a new solution would be easy to deploy and easy for its 900 employees to learn and use.

Solution

iVend Retail with SAP Business One

Benefits :

• Corporate visibility into individual stores’ inventory and sales
• Ability to evaluate profitability down to item level
• Unified view of inventory and ability to forecast inventory down to store level

“With iVend Retail and SAP Business One provided by Vision33, we were able to greatly enhance our customer experience, increase operational efficiency and provide transparency into our inventory. These results have helped us become a truly omnichannel organization, and given us the insight to better anticipate customer demands.”

Marty Noworyta,
Senior VP IT & Admin,
Valu Home Centers

COMPANY : The Vitamin Shoppe

Country: Panama

Industry : Retail – Specialty Store

The Vitamin Shoppe is a 35 year old leading specialty store in nutritional products, including vitamins, minerals, nutritional supplements, herbs, sports nutrition formulas, aromatherapy and much more. The stores sell a wide range of products from various brands, including patented Vitamin Shoppe brand itself. They have highly trained staff at store to advise customers when they need to finalise their purchase.

Challenges

Vitamin Shoppe have more than 600 outlets in the United States, the retailer
recently started their operations in Latin America with two stores in Panama and one store in Costa Rica. To support their aggressive expansion plans in Latin America, Vitamin Shoppe wanted an Omnichannel ready integrated retail management system. The challenge was to significantly improve in-store functions, implementing a whole range of automation and giving better inventory view and stock control. Retailer’s existing system lacked an integrated loyalty program and promotions engine leading to poor engagement and lost sales. Vitamin Shoppe was also looking for interactive support for multiple locations and detailed reporting capabilities.

Solution

iVend Retail and SAP Business One

Benefits :

• Robust promotions engine to boost sales
• Efficient customer service and enhanced customer experience
• Real-time visibility into business operations
• Heightened productivity with no duplication of effort
• Greater ability to upsell and cross-sell
• Elimination of IT integration costs
• Better communication among departments and more synchronized operations

“Integrated Store operations with enhanced store experience at Vitamin Shoppe stores with iVend Retail and SAP Business ONE”

COMPANY : Toyo Foods

Country: Panama

Industry : Retail – Specialty Store

As a family-owned business, Toyo Foods has been catering to the Mexican market for the past 32 years. Over time, it has familiarised the Mexican palate to Oriental foods, spices and sauces, along with commanding 40% of the market. As of now, Toyo Foods is spread over 39 branches in the nation, and one of their main objectives is to have 70 branches in the next four years. Their retail strategy is to open ‘super-stores’ wherein customers would have a choice of Oriental food and spices, while standardising retail operational procedures and brand presence. This reason made them opt for a robust enterprise retail management solution.

Challenges

The retail solution in use by Toyo Foods stopped performing optimally whenever the internet connectivity dropped. Also, the overall checkout efficiency suffered every time the footfall was high due to slow server response. The retail staff was unable to provide invoices and bills which led to dissatisfied customers. Also, transaction information could not be replicated during internet breakdowns and data couldn’t be synchronised afterwards. Because of previous solution’s inability, the checkout speed went down dramatically, leading to long customer queues. Finally, the retail solution in use till now did not provide the management at Toyo Foods with any Dashboards or reporting tools of any kind.

Solution

iVend Retail Management Suite

Benefits :

• Transaction processing in offline mode
• Enhanced retail transaction performance at stores
• Vastly increased overall checkout efficiency
• Synchronised data transfers between stores and the enterprise
• Measurement of sales and other metrics via reporting tools and dashboards
• Real-time tracking of merchandise
• Easy identification of slow-moving inventories

“iVend Retail has helped us to unify customer experience for our client different segments by delivering same level of service at the POS”
Susana Arce,
Operations Manager, Toyo Foods

COMPANY : Virgin Mobile KSA

Country: Saudi Arabia

Industry : Telecommunications

Virgin Mobile store is a global leader in Mobile services with a store network spread throughout the Middle East. Since its establishment in the UAE in 2000, Virgin Mobile store’s set an unbounded target of expanding its Middle East territories with their post paid and prepaid mobile services to fulfil to growing trends that are eminent for the region. Virgin Mobile is a customer service oriented company with an inspired goal — to make customers happy, one phone and plan at a time.

Challenges

Virgin Mobile, as a part of the Virgin Megastore, needed to upgrade to a seamlessly integrated retail management solution. The legacy system they were using was unable to accommodate their aggressive growth plans. In addition, the earlier retail system used keyboards for check-out, which led to delayed check-outs, long queues and dissatisfied customers. Enhancing customer experience was one of the major challenges that the retailer was looking to resolve. Another challenge that Virgin Mobile’s management had was lack of data synchronisation between outlets. Due to their growth over time, the store’s legacy retail application was not able to provide the much needed visibility into merchandise across the retail chain. Virgin started looking for a solution to resolve these challenges keeping scalability and customer engagement as their top priorities.

Solution

iVend Retail Integrated with SAP IS Retail

Benefits :

• Intuitive point of sale interface helped in faster check-outs
• Comprehensive merchandise visibility across the retail chain at all times
• Improved decision-making process for effective retail management
• Better understanding of customer buying preferences
• Efficient accounting and financial reporting

“We were looking for a retail system with end-to-end management capabilities to efficiently run our store operations. iVend Retail addressed our needs perfectly. The Promotions set-up in iVend Retail is exactly what Virgin Mobile Store needs. Now, all retail processes in our stores are integrated seamlessly”

Russel Bacha

COMPANY : Al-Hajery Pharmacies

Country: Kuwait

Industry : Retail – Drug Store/ Pharmacy

The Kuwaiti conglomerate MNH (Mohamad Naser Al-Hajery & Sons) opened the country’s first retail pharmacy in 1946. It was founded by Mohamed Naser Al-Hajery and his cousin Ibrahim Yacoub Al-Hajery, under the name ‘The Kuwaiti Drug Store’. The Kuwaiti Drug Store was the first company to introduce the lifesaving drug penicillin to the Kuwait market. As pharmaceuticals and medical supplies division has historically been the core of MNH, it flourished greatly and has grown to over 16 pharmacies across the country. In the 1970s, the Kuwait Drug Store was renamed to Mohamed Naser Al-Hajery & Sons Co. (MNH). Al Hajery continues to bring new products to Kuwait to further its tradition of being a trail-blazer in the country’s pharmaceutical retail field.

Challenges

The company had been using Zensar as their solution and were facing several retail operational challenges. For example, the head office was unable to receive realtime updates on inventory, stock turns. The data was processed and sent days later. When received, it turned out to be partial data, due to the gaps in integration between the customer-facing software and the back-end. There were also many functional
limitations such as detailed stock levels, inaccurate inventory reporting, batchwise inventory look-up and allocation, customer loyalty programs and credit sales. Zensar had also discontinued all enhancement and development activities. Also, there was no loyalty module for customer rewards and retention.

Solution

iVend Retail Management Suite with SAP Business One

Benefits :

• Integrated reporting tools and Analytics for real-time metrics
• Integration of retail processes allows transparency in processes
• Real-time analysis of merchandise, sales, pricing, etc
• Significant improvement in customer engagement
• Single view of merchandise

“We were in need of a solution that gave us a real-time view of the inventory and save capital investment in stocks. iVend Retail provided us with across the board visibility of merchandise and Analytics to fine-tune store processes.” Jackson Victor D’Souza, IT Director

COMPANY : Shopdirect

Country: Nigeria

Industry : Retail – Supermarket chain, eCommerce

Shopdirect is a chain of grocery stores operating in Nigeria since 2000. They started with a single ‘mini-mart’ store and now have successfully established a chain of retail megastores nationally. Shopdirect has plans to continue expanding in the grocery sector, and to further venture into pharmaceuticals. Our customer intends to open another branch in Aqaba with their extensive online presence. When Shopdirect launched its first store, they had invested in a retail solution called 4site to assist in running their store business.

Challenges

4site was capable of handling sales transactions produced at a single store. As Shopdirect grew to multiple stores across the country, it became apparent that 4site was inadequate for the company’s growth and couldn’t handle the much-needed back-office operations. They were unable to ascertain the ROI from stores, the revenue gains and its utilisation, which products were bestsellers and what-sells-with-what. 4site was also unable to provide consolidated group and individual store income statements. The lack of integration between the four stores became a hindrance in reporting and visibility. As the management admits, the outdated retail IT solution was costing the enterprise severely before they decided to upgrade to iVend Retail.

Solution

iVend Retail Management Suite

Benefits :

• Seamlessly integrated retail management application
• Retailers can view store processes on a real-time basis
• Store-wise analysis of merchandise, sales etc. available on demand
• Intuitive reporting tools and dashboards
• Offline transaction processing and improved customer engagement
• Comprehensive and accurate merchandise management
• Barcode unification of imported goods

“Shopdirect now has the power to manage our business and not just run it! If I have to choose again, I’d pick iVend Retail.” Collins Agu, Managing Director, Shopdirect Resources Ltd.

COMPANY : Distroller

Country: Mexico

Industry : Toys and multimedia

Amparin SA de CV was established in 2004 by entrepreneur Amparo Serrano. She began with items for home improvement and, in five years, saw an exponential growth in product lines such as toys and household items. Distroller, as better it is known, is a jewellery, stationery, toys and sweets speciality retailing arm. Today, more than mere ornaments, Distroller jewellery define fashion trends in the Mexican market. This company was started over 12 years ago as a line of chamoy.
They currently have 15 outlets operating in different states of Mexico, and more than 35 stores internationally. Amparin’s line of jewellery is now sold across nations. They also sell licenses for its designed photo albums, notebooks and various other accessories.

Challenges

Prior to implementation of iVend Retail, Distroller retail stores were working on Logistica Point of Sales. The stores’ visibility to real-time inventory statistics were unavailable. Also, disintegrated retail operations hindered retail sales. The SAP back-office was not synchronised with the logistics servers, leading to a data and information disconnect. The stores were also unable to work smoothly because the Internet access in the areas was intermittent.

Solution

iVend Retail with SAP Business One

Benefits :

• Ease of retail operations in stores
• Inventory management to become reliable and prompt
• Real-time data synchronisation, despite Internet failures
• Smooth day-end procedures

“We needed to upgrade the retail infrastructure as Distroller is expanding very fast, and iVend Retail proved to be the natural choice. The solution gave us across-the-board visibility and faster decision-making capacity. With iVend Retail, we achieved true retail integration.”

COMPANY : IHNSA

Country: Mexico

Industry : Capital goods and spares

Supplies and Tools of North (IHNSA) was founded in 1998 with its headquarters in Cuauhtemoc City, Chihuahua, North of Mexico. The company sells hand-held machine tools, industrial tools like welding machines, and is also invested significantly in the metal engineering industry. Another arm of the company has its focus on agricultural supplies and instruments. IHNSA also supplies input material to the automotive industries in northern Mexico.

IHNSA currently has a head office and four branches; three of them located in Chihuahua and one in Durango. The opening of the latest branch has been one of the most important achievements of the Company. Over time IHNSA has involved itself deeply in innovation and better offerings to their current
customers, thereby differentiating itself from the competition.

Challenges

The company’s biggest problem was the lack of synchronization of reports & documents between branches and head office. The management reported that documents were not replicating in time, and there were errors in the derived information.

Lack of data synchronisation between outlets. If a customer bought an article at one store, it was not possible to return it at another store of the company. Also, the company’s software at that time was unable to deliver invoices to the customer because of synchronization delay and other related technological
roadblocks.

Solution

iVend Retail, iVend Loyalty and iVend Passes with SAP Business One

Benefits :

• Integrated Data Management lead to reliable functionality and easy-to-use interface
• On-time data and report availability
• Overall Faster decision-making process
• On-time data and report availability
• Better understanding of customer buying preferences
• Efficient accounting and finance

“IHNSA’s business evolves on the internal management of its business processes and the company has found in iVend Retail the ideal platform for growth and customer satisfaction”

David Peterson, CIO, IHNSA

COMPANY : PT Mitra Buana Elok

Country: Jakarta, Indonesia

Industry : Beauty and Make-Up

Started in 2014, PT Mitra Buana Elok, the main distributor of Beyond Beauty products in Jakarta, is one of the newest entrants in beauty business in Jakarta, Indonesia. The company sells cosmetics with the Beyond brand name (originally from South Korea) and provides one of the largest ranges of makeup and skin care in Indonesia. PT Mitra Buana Elok, or also known as MBE, was established in February, 2014, and they are the biggest distributors of Beyond Beauty. Sheila Lesmana of PT Mitra Buana Elok, says that, “The founder Mr. Yanto also has other companies in other ventures (textile manufacturing, agriculture, etc).”

Currently, the retailer has seven stores in various areas (such as Jakarta, Bandung, Surabaya, etc); and next year, they plan to open another 10 branches.

Challenges

The company spokesperson Sheila said that they needed an effective solution to their business needs. It was important that all stock and sales data across all stores was noted accurately to enable them to coordinate efficiently. Another issue that the company was facing was getting reports. The retail suite should have the capability to generate meaningful reports and offer analytics for the management.

Solution

iVend Retail, iVend Loyalty with SAP Business One

Benefits :

• Reliable functionality and easy to use interface
• Integrated Data Management
• Faster decision making process
• On-time data and report availability
• Better understanding of customer buying preferences
• Improved analysis and control
• Efficient accounting & finance
• Help stay connected with customers via iVend Passes
• Integrated Loyalty for reward management

“Business is growing, and iVend Retail with SAP is a good decision for furthering expansion. iVend Retail seamlessly integrates with SAP Business One, hence is a natural choice for PT Mitra Buana Elok. Overall, we are satisfied with the efficiency of iVend Retail Application.”

Sheila Lesmana, PT Mitra Buana Elok

COMPANY : PT Putra Gemilang Prima

Country: Indonesia

Industry : Building Material

Only a few modern retail stores in Indonesia selling building materials place their customer’s comfort and shopping convenience as top priority. Our customer Gemilang group were always focused on creating great buying experiences and hence engage with customers. Gemilang group were innovators to bring the concept of convenience retailing among hardware vendors, and industry known for rugged retailing.

Established in 1975 in Banjarmasin, South Kalimantan, Gemilang’s outlets always stand out among competition with their customers speaking positive about them. Gemilang’s objective has been to make shopping convenient for customers. Each of their outlet is conceptualized with availability and access to an ATM center, minimarket, coffee shop and food stall and a kids play ground, so that children could engage in play activities while their parent’s shop.

Challenges

Mr. Arya Iwanputra, owner of Putra Gemilang Prima, considers IT as the most crucial department in his enterprise. Gemilang group had aggressive expansion plans and wanted adequate inventory planning and resource optimization. To support their plans company needed a reliable and scalable IT system with automated business processes. Management at Gemilang wanted deeper strategic insights from their retail system for optimally managing inventory and purchase at their retail stores. However, Gemilang’s existing system was unable to deliver expected results to match with the company’s growth.

Solution

iVend Retail, iVend Loyalty with SAP Business One

Benefits :

• Reliable functionality and easy to use interface
• Integrated Data Management
• Faster decision making process
• On-time data and report availability
• Better understanding of customer buying preferences
• Efficient accounting & finance
• Improved analysis and control

“Our system was primitive and could not accommodate our growth, a simple process such as report generation would consume enormous manual effort and had to be reprocessed again and again to derive metrics”

Arya Iwanputra, Owner of Putra Gemilang Prima

COMPANY: Milano Impex Pvt. Ltd.

Country: India
Industry : Footwear

Milano Impex Pvt. Ltd owns two brands EGLE & LOUIS ALBERTI and has been successfully selling them globally. After carving a niche in European market, Milano Impex Pvt Ltd introduced brand EGLE in India in 2003 followed by introduction of LOUIS ALBERTI.

Milano Impex Pvt. Ltd initially followed the dealer & distributor business model which contributed to a major chunk of their revenue. After achieving considerable success in their maiden Retail venture, company looks forward to expand their reach with an online offering.

Challenge

With a successful lineage of introducing European shoe brands EGLE and Louis Alberti, Milano Impex wanted to launch a new business-to-consumer eCommerce Portal. A portal that would allow them to sell merchandise directly to the consumers and deliver an integrated brand experience to match the spirit of “Shoes for all occasions”.

The company wanted an eCommerce portal that seamlessly integrates into their iVend Retail and SAP Business One so that their. Online and Physical stores function as a unified retail unit.

Milano wanted their eCommerce portal to come alive with innovative and intuitive design, that features images, description and media to showcase their wide range of Men’s Shoes.

Solution

iVend eCommerce with SAP Business One

Benefits :

• Customers can quickly find products and create wish lists by selecting products in Categories / Brands or by using the shop-by filter
• Increase in the average order size with promotions, smart up-sells and cross sells
• Marketing, merchandising and sales staff have better control to manage portal content without IT intervention
• Conduct integrated sales as a result of seamless integration with iVend Retail and SAP Business One
• Eases the process of rolling out international Web sites in multiple languages and currencies
• Supports Web traffic exceeding one million page views per day, helping the company meet or exceed its sales expectations
• Ease of reporting and order information analysis to comprehend and optimize marketing, online sales, billing and customer support, returns management, shipping and product distribution logistics
• Higher customer satisfaction with engaging shopping experience

We really like iVend eCommerce Portal’s ease of access with update capabilities…it is expected to support company’s expansion strategy and provide real-time brand visibility and shopping access for our customers anywhere anytime.

Prem Raj Sharma
CEO, Milano Impex Pvt. Ltd.

COMPANY : Redbell Retail Pvt. Ltd.

Country: New Delhi, India

Industry : Multibrand Toy Store

Redbell is a multi-brand online toy store, helping parents find the best fit toys and gifts for kids. Housing more than 10,000 premium and best quality toys of over 200+ international brands, from the seasonal, most recommended, shopped, latest, hot deals and hard to find specialty toys, Redbell store has it all for children in the Age group of 0 to 14 years.

Be it Birthday, holiday, any special occasion, entertainment, learning and much more, Redbell has categorized their products well in order to help customers shopping effectively while saving their time to find the perfect toy. The client’s business model required a fully functional online toy store with integrated payment processors and shipping.

Challenges

Redbell was looking for an Online Store solution to develop an integrated, high volume e-commerce portal which could seamlessly integrate their product and transaction data with SAP Business One.

Their existing website could help them to only showcase their products and pricing, for further transactions and sales completion the company had to depend on tele – order. Disintegrated web portal and sales process often led to lost sales.

Solution

iVend eCommerce with SAP Business One

Benefits :

• Easy to Use interface that works as expected and very comfortable to use with great site management features
• Deliver a Great Mobile Buying Experience
• Managing Products and Catalogs is easy by using the standard provided fields as an online retailer we can conveniently create product catalogs with various products
• Application of Promotions, discounts and adding images, videos and sale prices to products is easy
• Customers can quickly find products and create wish lists by selecting products in Categories / Brands or by using the shop-by filter
• Search Engine Friendly for easy discovery
• Enable seamless fulfillment and supply chain planning
• Conduct integrated sales as a result of seamless integration with iVend Retail and SAP Business One
• Ease of reporting and analysis of customer and order information to comprehend and optimize marketing, online sales, billing and customer support, returns management, shipping and product distribution logistics

“At Redbell we always wanted to impart our customers a great visually engaging shopping experience. With iVend ecommerce we have successfully combined a stimulating shopping experience with an advanced back-office management making online buying simple & convenient for our customers while more profitable for us.”

Naresh Tomar, Head of Operations, Redbell Retail Pvt. Ltd.

COMPANY : Laksala – Sri Lanka state gift & Souvenir Boutique

Country: Colombo, Sri Lanka

Industry : Specialty Retail

Laksala is the only State owned Gift & Souvenir Boutique in Sri Lanka and was established under the National Crafts Council And Allied Institutions Act, No. 35 of 1982.

Since then Laksala has witnessed numerous changes with an ever growing list of products on sale. Today Laksala operates through 13 branches located island wide and offer the widest variety of all Sri Lankan products at a competitive price. Most importantly, Laksala enables the numerous industries that supply goods to it to stay both profitable and in business.

Challenges

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• Non-integrated data management
• Invoicing and extraction of financial data was time consuming
• Needed a reliable retail management system with streamlined inventory view
• Scalability of system was an issue

Laksala’s sole objective is to be a commercially viable and socially responsible marketing organization which creates opportunities for rural products to enter mega – markets. Their vision is to transform Laksala to a profit making organization within the Government sector. For this, Laksala needed an appropriate, standard and certified solution which covered the unique aspects of their organization. To effectively manage their retail, warehousing processes and accounting functions, they wanted a seamlessly integrated application.
Laksala were using a software, which included the POS system. They realized that their system had reached a threshold and had grown obsolete. The application could not integrate finance data with the operational data and could generate only elementary reports.

Solution

iVend Retail with SAP Business One

Benefits :

• Enhanced employee efficiency with integrated back office processes
• Complete inventory control and real-time inventory visibility
• Synchronized data transfers between Stores & enterprise ensured accuracy across Retail operation
• Achieved faster order processing & flexible promotion management
• Streamlined and accurate billing process

Benefits of the newly implemented system were evident, a transparent view of the entire work data and ability to generate management information quickly were most remarkable. Management noticed some immediate benefits which are as follows –

• Additional benefits of the system:Increase inventory turns and reduce inventory levels
• Faster order processing led to increased customer satisfaction
• Provide cross-channel information for efficient operational actions
• Enable better planning and forecasting capability
• Offer competitive retail price and promotion management

“Generally iVend is covering our POS system quite satisfactorily. Laksala expected iVend to support our sales outlets by having a fast & accurate billing system since iVend can have independent databases to each store.
Once iVend was implemented, Laksala’s customer service improved and customers were satisfied with the quick service.”

COMPANY : De Vrina

Country: Australia

Industry : Footwear

De Vrina shoes specialises in quality, affordable wedding shoes for ladies, shoe clips and handbags. De Vrina is into design, wholesale and retail distribution of ladies shoes and handbags since the year 2000. They are known for sourcing of the best products and are appreciated for price and quality. De Vrina incepted its retail operations in the year 2000 and have aggressive plans to expand their retail operations in the next two years.

Challenges

• Non-integrated retail system
• Unavailability of clear and consolidated inventory view across stores
• Several man hours spent in manual preparation of monthly sales and inventory reports
• Manual replenishment and reorder led to frequent stock out situations

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De Vrina, is a fast-growing brand name in high-end wedding and formal footwear, appointed CitiXsys to implement iVend Retail Management Suite with SAP Business One. One of the biggest challenges that De Vrina had was limited visibility and inadequate reporting of in-store stock and warehouse.

With ambitious plans to grow their business, De Vrina chose iVend Retail Management Suite to manage their retail operations with SAP Business One as backend ERP. The need was to have a system that could manage a fast growing business and be easy to use and maintain with limited IT resources.

The other challenges that prompted management to invest in Retail system included non-integrated and scattered data spread over Store, warehouse and head office. They did not have integration into an ERP connecting retail data. As a result De Vrina could never effectively manage inventories.

Solution

iVend Retail with SAP Business One

Benefits :

• Clear view into Retail operations for effective loss control
• Unified view of inventory at POS helped in Rapid stock turnaround
• Synchronized data transfers between Stores and Enterprise ensured operational accuracy
• Achieved faster order processing

The key to maximizing profits in the Footwear retail industry is to aim for the highest level of optimized business solution and customer satisfaction. iVend Retail with SAP Business One has proven to increase stock accuracy up to 99%, which has led to a sales increase of 5 – 25% averting excess stock and stock out conditions.

Additional benefits of the system:

• Integration of stores helped in generation of transparent view of Sales, purchase, stock data across stores
• Necessary inventory and sales data is accessible in real-time across stores
• Store sales reports can be processed daily, weekly or monthly with ease
• Ease to set up sales, discount and promotions
• Promotions and price discount settings have reduced manual entries atthe POS level

“The integration of iVend Retail with SAP Business One has streamlined many business processes that were previously lengthy, manual and cumbersome. Vast improvements in Inventory management and purchasing were realized by the implementation of iVend Retail with SAP Business One. Our Loyalty program has greatly improved the client partnership relationship and in particular is very easy to use.”

Helena Du

COMPANY : Desarrollos Culturales Costarricenses Corporation’s

Country: Costa Rica, South America

Industry : Book Stores

Costa Rican Cultural Development, DCC S.A. is based in San Jose, Costa Rica. Dedicated to the development of culture,

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the company is one of the leading importer, distributor of books, educational products and fine stationery of Costa Rica and Central America.

As a well-established retailer with over 22 retail stores and supplying across the country, DCC wanted to use the advantage of a strong market position to drive business growth. To achieve this objective, the corporation wanted to maximize sales opportunities from its existing customer base, and to expand into other areas of South & Central America.

Challenges

• Non-integrated retail system
• Difficulty in setting up promotions & discounts
• Inefficient stock monitoring and stock movement
• Inadequate customer information

With the goal of improving productivity, increase inventory visibility across the retail chain and to increase sales from its existing customers, DCC started searching for an Enterprise Class retail system that could integrate their overall retail business functions.

Managing hundreds of inventory items, DCC was struggling to effectively control the inventory levels and cope with the fast changing demands of their customers.

Managing retail operations with inventory control and good customer service seemed like a complex task since their retail stores were located in different regions of the country.

DCC was keen to analyze sales and inventory performance in real time. The company’s goal was to gather more accurate and timely figures to support decision making.

Their existing legacy system was unable to manage such transaction volumes and was falling short of the expectations.

Solution

iVend Retail with SAP Business One

Benefits :

• Standardized business processes based on industry best practices
• Enhanced Inventory Control
• Improved customer service
• Ease to setup and monitor discounts and promotions
• Faster order processing

iVend Retail Management Suite has helped DCC integrate their retail operations across all 22 stores spread across the country. The solution helps DCC stay connected with collaborative insights to his business operations.

iVend Retail Management Suite delivers up to date visibility of stock across the retail chain extending complete stock visibility across the retail chain.

DCC’s legacy point of sale (POS) and back-end applications were hindering the company’s attempts to streamline its business processes to access timely and accurate business information.

iVend Retail Management Suite, a complete Retail Management Suite seamlessly integrated with SAP Business One was the solution set that addressed all the business expectations of DCC.

“Yes, we improved importantly the time of attention to customer at the register, we now have more information about the transactions and the promotions are set up quicker, training and induction of new employees is now faster due to the iVend’s user friendly interface”

Marco Montoya,
Financial Manager

COMPANY : AOC

Country: Angola & UAE

Industry : Electronics

AOC is a private company operating in the telecommunications market since 2004 in Angola/UAE. The philosophy of the brand AOC has been developed since 2007 with a focus on the distribution and retail of high quality mobile handsets and allied accessories.

In last five years AOC has stated its success and is now one of the leading retailers, stimulating the market in their approach to users. AOC is a young and rapidly expanding company with people of high responsibility and motivation to become one of the strongest brands in this market. Facilitating communication, and as our motto states, ‘DRIVING MOBILITY’.

AOC is an Angola and UAE based enterprise, they currently have 8 storesoperational in Angola and have recently opened their new store in Ras AlKhaimah, UAE.

Challenge

• Non-integrated data management
• Invoicing and extraction of financial data was time consuming
• Needed a reliable retail management system with streamlined inventory view
• Process to generate financial reports was complex
• Manual synchronization of data from store to enterprise led to errors

AOC was previously using a home grown legacy system that began as an accounting system and was then developed into an ERP. Continually after using it for over a period of time our client felt the need to have an efficient system that was flexible, feature rich and powerful.

AOC was facing trouble tracking real time business statistics, also they did not have clear visibility across financial data and also had concerns regarding financial reporting. The major challenge that new system was expected to address was elimination of manual trial balance entries and extraction of report data. The management team at AOC wanted to have a seamless integration between store operations and back office financials.

For managed Retail operations at the store and managed data warehousing, AOC needed software which seamlessly integrated with SAP Business One and iVend Retail Management system seemed a perfect solution for all their requirements.

Solution

iVend Retail with SAP Business One

Benefits :

• Increased employee efficiency with integrated back office processes
• Real-time inventory visibility
• Synchronized data transfers between Stores & enterprise for data accuracy
• Achieved faster order processing & flexible promotion management

Post implementation of the new system AOC has a well-managed inventory with the ability to synchronize transactional information to and fro from their main servers, their retail structure always demanded such precision, which they could well achieve with iVend Retail and Business One.

AOC has successfully streamlined their current processes, iVend Retail’s seamless integration with SAP Business One being the key. The simplicity of the layout makes their sales process quick and effective.

iVend Retail Solution from CitiXsys is set up very well across all our entire stores to handle complex sales processes, promotions, offers & inventory and to schedule deliveries at a macro level. The product implementation & support team is very willing to work with us. The best part is the extensive feature set of the product that suits our line of business (Electronics Vertical), which is complex and different from the other Retail businesses.”

Yaseen Aljaizani,
Co-Founder and CEO

COMPANY : EGLE (Milano Impex Pvt. Ltd.)

COUNTRY : Chandigarh, India

INDUSTRY : Retail – Footwear

Milano Impex Pvt. Ltd owns two brands EGLE & LOUIS ALBERTI and has been successfully selling them in the Indian market. Post carving a niche in European market, Milano Impex Pvt Ltd introduced brand EGLE in India in 2003 followed by introduction of LOUIS ALBERTI.

Milano Impex initially followed the dealer & distributor business model which contributed to a major chunk of their revenue. Company had presence in the domestic market with the help of their dealers. Hence to set its footprints in the Arena of high street retail, company ventured to set up their first Retail outlet at Chandigarh, India.

Challenge

Milano Impex Pvt. Ltd., a fast-growing brand name in high-end casual and formal footwear, appointed Merino, a CitiXsys partner to implement iVend Retail Management Suite with SAP Business One.

Milano began implementing at stores that gave the company limited visibility and reporting of in-store stock and warehouse. With ambitious plans to grow the business, Milano chose iVend Retail Management Suite to manage their Retail operations with SAP Business One as backend ERP. The need was to have a system that could manage a fast growing business and be easy to use & maintain with limited IT resources.

• Management of inventory and consolidated view of existing stock was unavailable
• Inefficient stock monitoring and movement
• Implementation of discounts & promotions was impossible due to inadequate information
• Complex and inaccurate sales & invoicing process
• Unmanageable data consolidation

Solution :

iVend Retail Management Suite with SAP Business One

Benefits:

• Unified view of inventory at POS helped in Rapid stock turnaround
• Overall employee efficiency increased due to availability of integrated data at store and Head Office
• Synchronized data transfers between Stores and Enterprise ensured operational accuracy across Retail chain
• Reduced shrinkage due to operational transparency
• Considerable reduction in invoicing & stock-take errors and replenishment planning errors
• Achieved faster order processing

“With iVend Retail we have a modern, secure, fast and scalable solution with integrated inventory management, promotions management and much more. The implementation process and the post implementation support from CitiXsys and the implementation partner, Merino has been excellent. A professional team of consultants and subject matter experts really understood our business and helped us in further improving our business efficiencies.”

Prem Kumar,
CEO, Milano Impex Pvt. Ltd.

COMPANY : SAVEMAX (Golden India Expo Trade Pvt. Ltd)

COUNTRY : New Delhi, India

INDUSTRY : Retail – Supermarket

Golden India Expo Trade Pvt. Ltd. is a leading retail company dealing in trading of Rice and other edible products under the brand name SAVEMAX. Headquartered in New Delhi, the company was setup in the year 2007 and is currently operational at four different locations. Their first flagship store SAVEMAX was inaugurated on 28th October at a prominent location in New Delhi. The company plans to open up a chain of stores and will soon go live with their Online Hypermarket. The hyper market is spread over thousands of sq. ft. area and has over 10 tills operational to cater huge footfalls at the store.

Challenge

Golden India Expo Trade Pvt. Ltd. is a leading exporter of Rice in India and a trade of edible food products. The company has ambitious plans to set up a chain of hypermarkets across India.

As a forward looking business they had previously invested in a Retail Software from another IT company, but the system failed to cater to the requirement of integrated operations between Head Office & Stores. The senior management was unable to see the correct sales figures and consolidated view of available inventory. Fragmented data and inaccessibility of clear view was a major contributor to delayed decision making and was a severe hindrance in future expansion plans of the company. As the company looked to expand their retail operations they were apprehensive to continue with the old application.

• Complete view of inventory & sales data was unavailable
• Inefficient stock monitoring & movement
• Delayed decision making due to inadequate information
• Complex sales & invoicing process
• Unmanageable data consolidation & audits

Solution :

iVend Retail Management Suite with SAP Business One

iView and iMatrix as SAP Business One Addons

Benefits:

• Increased overall employee efficiency by eliminating work duplication due to disintegrated processes
• Data compilation at one single place at Head office
• Synchronized data transfers between Stores and Enterprise ensured accuracy across Retail chain
• Significant improvement in invoicing and stock-take errors and replenishment planning errors

“CitiXsys and their partner Visnova Systems are very helpful and have extended their help to us as and when needed. We look forward to a long lasting association with them.”

Puneet Kaushik,
Golden India Expotrade Pvt. Ltd.

COMPANY : Imtiaz Supermarket

COUNTRY : Pakistan

INDUSTRY : Retail – Supermarket

Imtiaz, a venture of Mr. Hakim Khan Abbasi began operations in the year 1955. His primeval idea was to kick off a small store which could provide general items of daily use to their customers. Over the years as business grew, Mr. Imtiaz Hussain envisioned of making Imtiaz Super Store, a store which would help make peoples life better. He had a vision to serve people by helping them save money in their day today shopping; a vision to strive and conquer their customer’s with love. Currently the Supermarket has three Stores, five warehouses and a packaging unit and this elaborate network is controlled from the Head office located at Karachi, Pakistan. Keeping pace with growth in Retail Sector in Pakistan, company is about to inaugurate a new Supermarket that be biggest one among all three existing super Markets.

Challenge

In recent years, Imtiaz Group has achieved growth through an aggressive strategy for opening new stores. While Supermarket sales are a major driver for this strategy, the company’s warehouses had become burdened by poor inventory visibility and control and limited data that compromised its decision making.

As an expanding business they required a modern IT platform that could consolidate their Retail and warehousing operations and foster the planned pace of growth.

• No centralized access to inventory information&availability of proper sales data
• Inefficient stock monitoring & movement
• High transaction time at point of sale and system constraint to handle high footfall at store
• Data existed in siloes at each branch & lead inaccurate inventory calculation
• Unmanageable data consolidation & audits

Solution :

iVend Retail Management Suite with SAP Business One

Benefits:

• iVend Retail was able to enhance key retail transaction performance at store & increased overall employee efficiency
• Synchronized data transfers between Stores & enterprise ensured accuracy across Retail chain
• Allowed to measure sales numbers better and track inventory stock levels efficiently
• Easy identification of slow moving inventories for improved purchasing decision making

“The benefits of our new Retail management system are splendid. We have full control on what is being purchased, what is being sold, and what is available in the inventory. Now we have obtained a fairly transparent view of store operations through process integration”

Waqas Hanif,
Imtiaz Supermarket

COMPANY : ivoo (Siragon)

COUNTRY : Valencia, Venezuela

INDUSTRY : Retail

ivoo is the modern retail venture of Siragon, a leading Venezuelan manufacturer and assembler of computer hardware and other technology products like digital cameras, peripherals and plasma TV screens. Siragon also designs and manufactures its own RAM and flash memory and printed circuit boards. The company was created in an alliance between Venezuelan and Japanese investors. Its manufacturing plants are located in the North Industrial Zone of Valencia. On November, 2009, Síragon has significant presence in American continent and has started distributing its product line in Argentina allied with the Argentinian computer wholesale vendor Greentech.

Síragon manufactures its own designs and also builds under license, all-in-one computers from Brazilian Itautec. Siragon products are manufactured in Venezuela.

Challenge

Siragon was keen to take advantage of the latest retail technology while opening their flagship store ivoo; in order to offer its customers the most efficient and streamlined purchasing experience, with a focus on fast, effective, and efficient service to each customer and a unique product mix. In addition, the company needed a scalable solution to support its aggressive expansion plans.

• Improve visibility into store operations
• Support different models of retail business
• Reduced employee productivity due to inefficient fulfillment and returns procedures
• Streamline warehousing processes

Solution : iVend Retail Point-of-Sale and Store Back-Office application with

• SAP IS Retail solution portfolio

Benefits:

• Eliminated data duplication and data inconsistencies with data entry at the source
• Increased employees’ overall efficiency by eliminating work duplication
• Improved cash tracking and stock and replenishment planning
• Achieved faster returns processing
• Standardized business processes based on industry best practices
• Distributed process for customer registration and billing for queue busting

“iVend was the only independent solution that allowed us to find full integration with SAP Retail. User adoption of iVend Retail has exceeded all expectations of usability due to a highly intuitive interface, a solution iVend Retail is truly outstanding.” says Eduardo Rodriguez, Assistant Manager System – ivoo

COMPANY : Sharks Sports and Entertainment

COUNTRY : United States of America

INDUSTRY : Retail – Sports Merchandize

Sharks Sports and Entertainment is a division of the San Jose Sharks organization that was created to oversee the business operations of the San Jose Sharks, the SAP Center at San Jose “The Shark Tank,” and select SAP Center events. With extensive expertise and capabilities, Sharks Sports and Entertainment manages the San Jose Sharks business operations, including: marketing, corporate partnerships, sales management, broadcast, ticket sales, event presentation, community programs, media relations, advertising, facilities, promotions, publishing, merchandising and additional areas of the organization.

Sharks Sports and Entertainment Merchandise also produces quality accessories for the San Jose Sharks, Sharks Ice at San Jose (the Sharks official training facility), Sharks Ice at Fremont, Oakland Ice Center operated by Sharks Ice, the SAP Open (San Jose, Calif.) and Regions Morgan Keegan Championships (Memphis, Tenn.) ATP Tour Tennis tournaments, Cellular South Cup (Memphis) WTA Tour tennis tournament, the American Hockey League’s Worcester Sharks (the Sharks top development affiliate) as well as select SAP Center events.

Challenge

As orders poured in, the Sharks Sports and Entertainment Merchandise division found it increasingly difficult to manage operations. With disparate systems that were not fully integrated, the management found it spent many hours on data loading and consolidation with no real traceability. One of the biggest challenges was to have an ability to quickly setup retail kiosks in the SAP Center arena during game nights. With only 10 minute breaks between games, it was challenging to increase sales, reduce transaction processing time and reduce stock out and overstock situations. It was imperative to have flexibility in setting up promotions with inventory visibility across stores.

• Reduce stock out and over stock situations at stores
• Integrate enterprise accounting structure to ensure easy transfer of data into appropriate accounts
• Improve ability to manage inventory valuation and visibility of transactions in real time

Solution : iVend Retail

Benefits:

• Consolidated retail sales data with improved accuracy and transparency
• Improved purchasing and forecasting
• Improved pricing flexibility for discounts and promotions
• Gained a 360 degree view of the merchandise division, revenue, costs and inventory valuation in real-time

“The implementation and roll out of iVend Retail at the Sharks Sports and Entertainment utilizing the consulting resources of CitiXsys was definitely a positive experience. We found their attention to detail matched our Company’s high standards of quality and customer satisfaction. Communications between all parties was prompt and professional. We will continue to grow our business using software and services from CitiXsys” General Manager, Merchandise – Sharks Sports and Entertainment

COMPANY : PT Topindo Lucky Sport ( TOPGOLF)

COUNTRY : Jakarta, Indonesia

INDUSTRY : Speciality Retail – Sports

PT Topindo Lucky Sport is a leading retail company dealing in GOLF equipment, accessories & apparel under the brand name TOPGOLF. The store is one of the biggest golf equipment store in Indonesia & they not only sell golf club but also offers club fitting.

TOPGOLF was established in 2007 where they opened their first store in Bellezza Shopping Arcade, PermataHijau, South Jakarta. Expansion soon followed by topening a chain of stores across Jakarta. They also have stores outside Jakarta such as in Bandung, Balikpapan and Banjarmasin. The TOPGOLF Chain has already grown to 16 stores& very soon they will open another store in Bali. Currently TOPGOLF chain of stores is present in Jakarta, Java, Kalimantan & Sumatra.

The company has aggressive plans of expansion this year with the launch of its new business unit “BIKE” which too will run on iVend retail.

Challenge

TOPGOLF – As a leading provider of Golf accessories & a wide range of products is a chain that has been continually growing. The company was previously using a home grown legacy system that failed to cater the requirement of uninterrupted inter store connection.

As the number of stores grew they failed to consolidate & update data on a single location that led to constant discrepancy at store level & delays in processing of orders. Company wanted to take advantage of the latest retail technology in order to offer its customers the most efficient and streamlined purchasing experience, with a focus on fast, effective, and efficient service to each customer. In addition, the company needed an Integrated solution that facilitates control on their stores & showrooms across geographical locations.

• Non-integrated data management
• Inefficient stock monitoring & movement
• Inadequate Customer Information
• Complex & inaccurate data retrieval process

Solution : iVend Retail Management Suite with SAP Business One

Benefits:

• Increased employees’ overall efficiency by eliminating work duplication on disintegrated processes
• Synchronized data transfers between Stores & enterprise ensured accuracy across Retail chain
• Considerable reduction in stock errors and replenishment planning errors
• Achieved faster order processing

“iVend Retail has been able to facilitate the integration of the transactions of starting a store, iVend Enterprise Server to SAP Business One. It has integrated & Synchronized data between the SAP system with iVend Enterprise, Enterprise iVend with Store / shop and store / shop with a store / shop. We have been able to Reduce Errors in Coding & re-entry of data.”
Erna, Finance Head – TOPGOLF, Indonesia

COMPANY : BURKE MARINE

COUNTRY : Australia

INDUSTRY : Speciality Textiles

Burke Marine, founded by Martin Burke on the shores of Sydney Harbour in 1971, Burke Marine has dominated the Australian and New Zealand Marine &  sail market for the last 40 years. Combining a wealth of boating experience with a vast knowledge of textile manufacturing, the family-run company has been one of Australia’s most respected and dynamic marine brands. Burke Marine is committed to providing the world’s best marine equipment. In addition to their own brand Burke, they represent some of the world’s best marine brands which include Henri-Lloyd & Seabrake.

Henri-Lloyd is a premium marine lifestyle clothing brand originating from Manchester, Great Britian. Founded in 1963 by Henri Strzelecki, Henri-Lloyd quickly became the leading marine technical brand for the sailing fraternity.

The brand has been worn by crews of the Volvo Round the World Ocean Race, America’s Cup, world champions, Olympic sailors and also brand ambassador three times gold medalist, Ben Ainslie.

Challenge

Burke Marine owns a chain of stores spread over Australia and New Zealand. The company with its growing operations was unable to effectively and efficiently manage its store operations due to disparate and unstable systems, which meant they suffered from a lack of data consistency and reliability.

The existing system was unable to meet the local legislative demands of an Australian retailer and hence was inefficient and unable to streamline their store operations. Burke Marine needed a reliable system that could manage the end to end retail functions from Point of Sale (POS) to Head office integration along with inventory optimisation. The new system had to be scalable and therefore grow with the business and it had to provide flexibility in reporting while also giving upper management a holistic view on all aspects of the retail business.

• Required a retail management solution that was fully integrated to SAP Business One
• Improve their consumer centric approach to gain an edge
• Focused approach for improved employee productivity

 Solution : iVend Retail with SAP Business One

 Benefits :

• An end to end integrated application from POS to Head office with accuracy and transparency through iVend Retail
• Enhanced Channel visibility- Sale & purchase
• Effective gift card and Lay-By management has enabled our business to achieve improved customer loyalty and retention
• Intuitive solution, scalable to meet the future growth of 360 degree view of different divisions, revenue, costs and inventory valuation in real-time

“Our staff have commented on how easy the iVend system was to learn and to operate – it has helped to alleviate the “human errors” that we have had experienced in the past. Good features in iVend are the ability to easily look at other store and main warehouse stock levels in real time, integrated eftpos has been great, gift voucher processing is easy and transparent and we have now just implemented Lay-By.”
Fran, Burke Marine, Australia

Company : Elvy Lifestyle

Country : India

Industry : Exclusive Lifestyle Retail

Elvy Lifestyle Private Limited is India’s exclusive lifestyle shopping Catalogue Company. Elvy Lifestyle gives contemporary, exclusive and stylish options to set up a great home and office thereby reinforcing the brand values of uniqueness, exclusivity, convenience, lifestyle, value, international quality and easy shopping.

Elvy launched its first stylish shopping catalogue on 23 March 2006. Elvy’s has a prime network of self-owned showrooms in the National Capital Region – New Delhi and other cities, in addition to a fully functional internet mall, to support the catalogue with its Corporate office located in commercial hub of Gurgaon. Being in business for over six years now, elvy has notched significant achievements by forging strategic alliances and tie ups with major airlines, MNC banks, hospitality partners and restaurants, real estate conglomerates. It has opened up stores in New Delhi & NCR (National Capital Region) and has expanded to different cities. Elvy also runs loyalty programs for its customers across all segments.

Challenge  

Elvy wanted to take advantage of the latest retail technology in order to offer its customers the most efficient and streamlined purchasing experience, with a focus on fast, effective, and efficient service to each customer. In addition, the company needed an Integrated solution that facilitates control on their stores & showrooms across geographic allocations from their centralized hub located at Gurgaon. Catalogue sales were another area that Elvy aimed to integrate with iVend.

Some challenges that required immediate attention were

Solution & Services : iVend Retail Management Suite 

Benefits 

iVend Retail sufficed ElVy’s need of an unified solution that leverages ever customer touch point and connects the entire retail operation—with a goal of knowing, engaging with, and serving their customers better. They no have real time management of stocks at their centralized Gurgaon hub. In addition to the regular sales transactions, using iVend Retail, Store employees can use sales executive points situated in the store to check stock position and other information and create sales orders that are automatically sent to SAP Business One for further processing.

Some immediate benefits that Elvy noticed were-

Company: MiniJumbuk

Country: Australia

Industry: Retail – Home Wares

A proudly 100% owned Australian icon, MiniJumbuk has been manufacturing and selling exceptional quilts, underlays and pillows for over 30 years. Based in Naracoorte, South Australia, MiniJumbuk developed the first woollen blanket in Australia, and today continues the tradition with its emphasis on quality, innovation and craftsmanship, being committed to providing the best possible night’s sleep. MiniJumbuk quilts, underlays and pillows are available from all leading department stores and Manchester specialty shops.

Challenge

• Improve inventory and customer management
• Fully integrate enterprise accounting application with retail operations
• Create gift certificates from retail system
• Improve employee productivity and overall store performance

Solution: iVend Retail

Benefits

• Increased visibility across all sales and purchasing transactions
• Intuitive solution scalable for future growth
• Improved customer management & retention through gift cards and layaways
• Comprehensive view of the company’s revenue, costs and inventory valuation in real-time

Company: Workwear Industries

Country: Australia