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Imtiaz Supermarket goes live on iVend Retail

December 20, 2012 by Leave a Comment

COMPANY : Imtiaz Supermarket

COUNTRY : Pakistan

INDUSTRY : Retail – Supermarket

CitiXsys Partner : Abacus Consulting

Imtiaz, a venture of Mr. Hakim Khan Abbasi began operations in the year 1955. His primeval idea was to kick off a small store which could provide general items of daily use to their customers. Over the years as business grew, Mr. Imtiaz Hussain envisioned of making Imtiaz Super Store, a store which would help make peoples life better. He had a vision to serve people by helping them save money in their day today shopping; a vision to strive and conquer their customer’s with love. Currently the Supermarket has three Stores, five warehouses and a packaging unit and this elaborate network is controlled from the Head office located at Karachi, Pakistan. Keeping pace with growth in Retail Sector in Pakistan, company is about to inaugurate a new Supermarket that be biggest one among all three existing super Markets.

Challenge

In recent years, Imtiaz Group has achieved growth through an aggressive strategy for opening new stores. While Supermarket sales are a major driver for this strategy, the company’s warehouses had become burdened by poor inventory visibility and control and limited data that compromised its decision making.

As an expanding business they required a modern IT platform that could consolidate their Retail and warehousing operations and foster the planned pace of growth.

  • No centralized access to inventory information & availability of proper sales data
  • Inefficient stock monitoring & movement
  • High transaction time at point of sale and system constraint to handle high footfall at store
  • Data existed in siloes at each branch & lead inaccurate inventory calculation
  • Unmanageable data consolidation & audits

Solution :

iVend Retail Management Suite with SAP Business One

Benefits:

  • iVend Retail was able to enhance key retail transaction performance at store & increased overall employee efficiency
  • Synchronized data transfers between Stores & enterprise ensured accuracy across Retail chain
  • Allowed to measure sales numbers better and track inventory stock levels efficiently
  • Easy identification of slow moving inventories for improved purchasing decision making
“The benefits of our new Retail management system are splendid. We have full control on what is being purchased, what is being sold, and what is available in the inventory. Now we have obtained a fairly transparent view of store operations through process integration”
Waqas Hanif,
Imtiaz Supermarket
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iVOO Store goes live on iVend Retail

October 31, 2012 by 1 Comment

IVOO StoreIVOO StoreIVOO Store

iVOO – The flagship store of  Siragon offers a unique blend of innovation and technology together spread of thousands of sq yards of Store space with 30 point of Sales at Venezuela. The store had a grand opening on 28th September 2012 with a record footfall of about 7000 people on the very first day. The vast store which has hundreds of electronic models on display is bigger than an average Mall, and runs on iVend Retail with SAP Business All-In-One.

Siragon was born, a Venezuelan brand and in 10 years is ranked second in the market share in Venezuela and continues to reap success internationally. Since its launch, Siragon has positively influenced the market with attractive models from both standpoints aesthetics and technology.

The iVOO store that sells everything electronic, not only showcases Siragon’s product range but also is a storehouse of all leading Global electronics brands like Philips, Apple etc. iVend Retail is configured across all thirty registers in the store and customers are enjoying great in-store retail shopping experience with fast checkout at the store.

iVend Retail has provided operational efficiency through integration of business processes & easy  visibility of business data. A defined and structured retail process with easy to use front-end has enabled iVOO staff handle huge footfalls and manage transactions with ease.

ivoo

Some of the business benefits that iVOO has started accruing include:

  • Efficient information sharing between head office and stores
  • Store management, maximizing sales with integrated and automated processes
  • Real time sales and stock level information
  • Increased business agility with proactive service

Siragon is a young company which has the infrastructure, design and innovation to reach the future objectives of the brand and position itself as a creator of solutions in electronics industry with a strong focus on providing answer to regional needs in the Latin American market. As Siragon is betting in the economy of scale and it is continuously working on expanding the brand to other markets in emerging countries.

 

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TOPGOLF – Integrated Store functions for efficient & effective Retail management

August 6, 2012 by 1 Comment

COMPANY : PT Topindo Lucky Sport ( TOPGOLF)

Country : Jakarta, Indonesia

Industry : Speciality Retail – Sports

PT Topindo Lucky Sport is a leading retail company dealing in GOLF equipment, accessories & apparel under the brand name TOPGOLF. The store is one of the biggest golf equipment store in Indonesia & they not only sell golf club but also offers club fitting.

TOPGOLF was established in 2007 where they opened their first store in Bellezza Shopping Arcade, PermataHijau, South Jakarta. Expansion soon followed by topening a chain of stores across Jakarta. They also have stores outside Jakarta such as in Bandung, Balikpapan and Banjarmasin. The TOPGOLF Chain has already grown to 16 stores& very soon they will open another store in Bali. Currently TOPGOLF chain of stores is present in Jakarta, Java, Kalimantan & Sumatra.

The company has aggressive plans of expansion this year with the launch of its new business unit “BIKE” which too will run on iVend retail.

TopGolf

Challenge

  • Non-integrated data management
  • Inefficient stock monitoring & movement
  • Inadequate Customer Information
  • Complex & inaccurate data retrieval process

TOPGOLF – As a leading provider of Golf accessories & a wide range of products is a chain that has been continually growing. The company was previously using a home grown legacy system that failed to cater the requirement of uninterrupted inter store connection.

As the number of stores grew they failed to consolidate & update data on a single location that led to constant discrepancy at store level & delays in processing of orders. Company wanted to take advantage of the latest retail technology in order to offer its customers the most efficient and streamlined purchasing experience, with a focus on fast, effective, and efficient service to each customer. In addition, the company needed an Integrated solution that facilitates control on their stores & showrooms across geographical locations.

Solution: iVend Retail Management Suite with SAP Business One

Benefits :

  • Increased employees’ overall efficiency by eliminating work duplication on disintegrated processes
  • Synchronized data transfers between Stores & enterprise ensured accuracy across Retail chain
  • Considerable reduction in stock errors and replenishment planning errors
  • Achieved faster order processing

iVend Retail has considerably helped TOPGOLF in smoothly upgrade to a Retail system that gave accurate, reliable & integrated Data in a very short time span.

Customer now is fully functional on a unified solution that leverages every customer touch point and connects the entire retail operation—with a goal of knowing, engaging with, and serving their customers better. All of company’s 16 stores are connected to the same backend server & iVend’s failsafe integration with SAP keeps the Head Office always connected with the store operations across the complete Retail chain.

“iVend Retail has been able to facilitate the integration of the transactions of starting a store, iVend Enterprise Server to SAP Business One. It has integrated & Synchronized data between the SAP system with iVend Enterprise, Enterprise iVend with Store / shop and store / shop with a store / shop. We have been able to Reduce Errors in Coding & re-entry of data.” 
Erna, Finance Head – TOPGOLF, Indonesia

 

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Elvy Lifestyle increases topline revenue with iVend Retail

May 16, 2012 by 1 Comment

Company : Elvy Lifestyle

Country : India

Industry : Exclusive Lifestyle Retail

Elvy Lifestyle Private Limited is India’s exclusive lifestyle shopping Catalogue Company. Elvy Lifestyle gives contemporary, exclusive and stylish options to set up a great home and office thereby reinforcing the brand values of uniqueness, exclusivity, convenience, lifestyle, value, international quality and easy shopping.

elvy lifestyle products

Elvy launched its first stylish shopping catalogue on 23 March 2006. Elvy’s has a prime network of self-owned showrooms in the National Capital Region – New Delhi and other cities, in addition to a fully functional internet mall, to support the catalogue with its Corporate office located in commercial hub of Gurgaon. Being in business for over six years now, elvy has notched significant achievements by forging strategic alliances and tie ups with major airlines, MNC banks, hospitality partners and restaurants, real estate conglomerates. It has opened up stores in New Delhi & NCR (National Capital Region) and has expanded to different cities. Elvy also runs loyalty programs for its customers across all segments.Elvy Lifestyle showroom

Challenge  

Elvy wanted to take advantage of the latest retail technology in order to offer its customers the most efficient and streamlined purchasing experience, with a focus on fast, effective, and efficient service to each customer. In addition, the company needed an Integrated solution that facilitates control on their stores & showrooms across geographic allocations from their centralized hub located at Gurgaon.
Catalogue sales were another area that Elvy aimed to integrate with iVend. elvy is engaged into inflight catalogue sales where, customers demand efficient, convenient and consistent shopping experiences from retailers by catalogue. By using iVend Retail, Elvy could compile all the customer sales data at the warehouse, leading to cost savings while retaining customers. iVend Retail helped elvy manage efficient warehouse & inventory management functions to meet customer expectations to deliver a consistent experience at all Retail touch points. As the demand for the merchandise grew during the festival season, the scalable iVend Retail assisted well in coping with the added demands. More points of sale terminals were added to consolidate the mounting sales & faster order processing to meet the stringent delivery schedules. To support its aggressive expansion plans the solution they chose had to be scalable so that it grows as the company grows.

Some challenges that required immediate attention were-

  • Inefficient stock monitoring & movement
  • Inadequate Customer Information
  • Scattered MIS reporting
  • Non-integrated financial system

Solution & Services : iVend Retail Management Suite 

Benefits 

iVend Retail sufficed ElVy’s need of an unified solution that leverages ever customer touch point and connects the entire retail operation—with a goal of knowing, engaging with, and serving their customers better. They no have real time management of stocks at their centralized Gurgaon hub. In addition to the regular sales transactions, using iVend Retail, Store employees can use sales executive points situated in the store to check stock position and other information and create sales orders that are automatically sent to SAP Business One for further processing.

Some immediate benefits that Elvy noticed were-

  • iVend Retail Management Suite with SAP Business One
  • Increased employees’ overall efficiency by eliminating work duplication on disintegrated processes
  • Improved cash tracking and stock and replenishment planning
  • Achieved faster order processing
  • Standardized business processes based on industry best practices

“ CitiXsys has successfully implemented iVend Retail and Elvy is pleased to have a functional experience of integrated Retail at its store. iVend Retail has been a perfect choice for our Retail business, since it leverages Right Technology in the right manner to maximize customer & Inventory service levels ”
Mahender Sharma
COO-
Elvy Lifestyle Pvt. Ltd.


 

 

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BURKE MARINE Installs iVend For Reliable End-To-End Retail Management Solution

December 12, 2011 by Leave a Comment

COMPANY : BURKE MARINE

COUNTRY : Australia

INDUSTRY : Speciality Textiles

Burke Marine, founded by Martin Burke on the shores of Sydney Harbour in 1971, Burke Marine has dominated the Australian and New Zealand Marine &  sail market for the last 40 years. Combining a wealth of boating experience with a vast knowledge of textile manufacturing, the family-run company has been one of Australia’s most respected and dynamic marine brands. Burke Marine is committed to providing the world’s best marine equipment. In addition to their own brand Burke, they represent some of the world’s best marine brands which include Henri-Lloyd & Seabrake.

Henri-Lloyd is a premium marine lifestyle clothing brand originating from Manchester, Great Britian. Founded in 1963 by Henri Strzelecki, Henri-Lloyd quickly became the leading marine technical brand for the sailing fraternity.

The brand has been worn by crews of the Volvo Round the World Ocean Race, America’s Cup, world champions, Olympic sailors and also brand ambassador three times gold medalist, Ben Ainslie.

 iVend

 

 

 

 

 

 

 

 

 

Challenge

Burke Marine owns a chain of stores spread over Australia and New Zealand. The company with its growing operations was unable to effectively and efficiently manage its store operations due to disparate and unstable systems, which meant they suffered from a lack of data consistency and reliability. With such disparate systems in place Burke Marine were unable to gain a complete view of their sales, inventory and store profitability, mainly due to it not being available. The manual checking of such key information became increasingly difficult to manage on an ongoing basis and was failing to provide upper management with key data to enable them to make important business decisions.

The existing system was unable to meet the local legislative demands of an Australian retailer and hence was inefficient and unable to streamline their store operations. Burke Marine needed a reliable system that could manage the end to end retail functions from Point of Sale (POS) to Head office integration along with inventory optimisation. The new system had to be scalable and therefore grow with the business and it had to provide flexibility in reporting while also giving upper management a holistic view on all aspects of the retail business.

  • Required a retail management solution that was fully integrated to SAP Business One
  • Improve their consumer centric approach to gain an edge
  • Focused approach for improved employee productivity

 Solution : iVend Retail with SAP Business One

 Benefits :

  • An end to end integrated application from POS to Head office with accuracy and transparency through iVend Retail
  • Enhanced Channel visibility- Sale & purchase
  • Effective gift card and Lay-By management has enabled our business to achieve improved customer loyalty and retention
  • Intuitive solution, scalable to meet the future growth of 360 degree view of different divisions, revenue, costs and inventory valuation in real-time

“Our staff have commented on how easy the iVend system was to learn and to operate – it has helped to alleviate the “human errors” that we have had experienced in the past. Good features in iVend are the ability to easily look at other store and main warehouse stock levels in real time, integrated eftpos has been great, gift voucher processing is easy and transparent and we have now just implemented Lay-By.”
Fran, Burke Marine, Australia

 

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Lioi manages an accurate & prompt inventory with Inventory Pro

November 14, 2011 by Leave a Comment

Company: LIOI

Country: CHILE

Industry: Retail Distribution of Industrial Parts for Architecture & Construction
Located in Santiago, Chile, LIOI has the largest assortment of items such as hinges, hardware, trucks and locks. A line dedicated to the manufacture of grills and baskets for refrigerators, stoves both industrial and domestic use as well as practical household items, designed to facilitate the organization of space in kitchen, bathrooms and closets.
For the automotive industry, LIOI’s products include exhaust systems and stamped parts, serving customers such as General Motors

 

 

 

 

 

 

 

 

 

Challenge
• Inefficient & complex order tracking and shipment status across warehouses
• Minimize warehouse inventory inaccuracies that can cause a number of inefficiencies with a solution that ensures storage & dispatch of inventory products properly on location & off location
• Seamless and deep integration with SAP® Business One
The company zeroed down on implementation of SAP Business One as an ERP solution to manage its critical business functions across sales, distribution and financials – via one unified responsive system with real time metrics & instant information.This single platform was customized to integrate and provide real time access to information instantly.
To enable synergies between multiple product lines, catered from multiple warehouses for creation of accurate inventory, they needed a warehousing application that was integrated with SAP Business One to provide important functionality required in their distribution ecosystem

Solution: Inventory Pro with SAP Business One

“Inventory Pro- main features were implemented to solve the functionality of picking, making it actually work with the reality of the

Company. It has had a good result with the application, especially with the volume of Information it can handle.”

 LIOI, Chile

Business Benefits

As a full service distributor, they now have a cost effective warehousing solution that processes sales transactions, monitors inventory movement, effectively manages order entry and integrates data in real time at their head office. In addition, Inventory Pro is a solution that confidently keeps track of orders sent to warehouse for fulfillment and shipment, & offers easy process to reconcile backorders and can contribute to future growth

 The company has realized various business benefits, since the rollout of Inventory Pro. Access to accurate real time information has enabled better supply chain planning and efficiency. As a value addition, stock positions too are easy to obtain at any given point of time at any of their warehouses, providing visibility and streamlining distribution operations. The company is well equipped and can effectively track orders in real time, manage growth and meet customer expectations for higher service levels to generate & support repeat business. Improved forecasting and enhanced visibility across the business has also helped elevate business performance providing a scalable platform that supports the company’s plan for rapid expansion.

Some other immediate benefits to LIOI were:

  • Optimize inventory allocations for maximized efficiency & complete order fulfillment
  • Unique order numbering sequence for different types of customers – Inventory Pro allows LIOI to cater this business critical requirement.
  • Comprehensive and intuitive picking and pack away process ensuring
  • Easy-to-use, scalable solution that can flexibly accommodate future expansion & demands
  • Accelerate & monitor merchandise flow efficiently through the entire Enterprise
  • Integrated Normal

 

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Hillzeez integrates Retail environment with iVend Retail

October 4, 2011 by Leave a Comment

Company: Hillzeez

Country: Australia

Industry: Retail – Sporting Goods

Hillzeez Down South Surf Shops are a multi-store one stop shop for all of your surfing and skating needs. For over 20 years, this Perth based business has been supplying novices and hard core fanatics the latest and greatest equipment from surfboards, wetsuits and bodyboards, to skateboards and all of the associated accessories.

Challenge

  • Comprehensive integration between Retail, Inventory and Accounting functions
  • Enhance inventory management to reduce stock- out and overstock situations
  • Improve customer management and retention

With three stores spread throughout Busselton and Bunbury, Hillzeez had already been through the process of implementing SAP Business One with the Infinity point of sale solution written by Triquestra. The goal of the SAP Business One implementation was to provide visibility of activity across stores on real time basis, allowing for more accurate inventory requirements, and hence lower on-hand balances and associated costs. In the short term, this solution appeared to be working well, however it was not long before inadequacies in the integration between Infinity and SAB Business One began to cause problems. Whilst the business could persist with the current solution, Glenn Callegari, Managing Director says:

“I felt that the integration and support were not established enough to provide this business what it needed. The integration was written and supported by Enprise. The POS software was owned and supported by Triquestra. Essentially I needed 3 parties supporting 3 products on the same page.”

With these inherent integration issues, Hillzeez faced 3 strategic problems in choosing to persist with Infinity as their point of sale solution.

  1. Inability to utilize SAP Business One patches and upgrades
  2. Lack of understanding of each component by each party
  3. Lack of understanding of the retail environment

As a result, Hillzeez was forced to look for alternatives. CitiXsys’ iVend Retail solution became a clear choice.

Solution: iVend Retail

Benefits

  • Seamlessly integrated environment with iVend Retail and SAP Business One.
  • Centralized pricing control across retail stores with flexibility for discounts and promotions
  • Improved customer management with Gift Certificate functionality

As described by Glenn:
“Some Retail software applications offer a lot, but any features they may have aren’t of any use if not supported by a seamless integration. It’s important to understand and remember that integration is bidirectional. To have a true centralized environment, SAP Business One needed to be able to control the Retail features and settings that any Retail solution offered. The Retail solution needed to transact efficiently, accommodate the demands of a modern retail environment, and replicate this data back to SAP Business One, mapping to all tables and fields with ease. Sounds simple enough, but to find this in the market has been a long search. iVend, a product built for SAP B1, seemed a logical choice.”

On selecting the CitiXsys iVend solution, Hillzeez perceived some immediate benefits to their business.

An integrated environment

All features the POS solution offered could be embraced knowing full well it was an ‘add-on’ to the SAP Business One product and thus fully supported by it. These features could be configured, manipulated and controlled by SAPB1.

A seamless solution

iVend offered great visibility real time into store operations, whilst ‘building the financials’ in SAP Business One with accuracy in the way it mapped back to the GL.

Mapping of GL Accounts

The ability to map payment types to correct GL code, for both AR invoices and AR Credit Memos. On implementation of the iVend solution, Glenn describes additional improvements Hillzeez have been able to achieve:

Gift Certificates

The issue of Gift Certificates is simple. Serialized tracking and redemption has improved. The ability to draw down balance works well and allows customer to retain the same voucher until it is fully redeemed. The ability to lookup a voucher balance and voucher use is simple.

Centralized control of pricing at the POS

Update price lists through hierarchies and expansions within SAP Business One, and realize the potential of Promotional Pricing module within iVend, which offers increased centralized control across all stores.

Laybys (Layaways)

Laybys are fully supported and very easily comprehended by staff and customers.

Refunds

Visibility into refunds issued by staff has improved. Invoices can be scanned into the computer improving sales control and easy look up.

General Ledger Mapping

Reliably map to the General Ledger as balances in the GL can easily be supported by POS events. There are no transactions failing or debiting or crediting the wrong account. Each Accounts Receivable invoice posting in SAP Business One is a direct reflection of what happened in iVend, including discounts given, Business Partners, price lists and payment means. The ‘End of Day’ till balancing has become an easier task to complete, with visibility into each transaction that builds the payment type balance being reconciled. Hillzeez gained great implementation success by having the capability to run the iVend solution in parallel with the Infinity solution. This enabled them to be able to completely test the solution and its integration with SAP Business One, long before the product went “live”. Management in each store was able to workshop the solution, and then train the staff members as required on a test database. This provided valuable feedback into the General Ledger mappings. Whilst immediate and positive results from implementing iVend Retail have been significant, the company’s technology investment will continue to provide future benefits. With integration and functionality issues now resolved, they can focus on growing their successful business, helping us all look good whilst we surf and skate.

“I’ve worked with many support partners on many solutions, and without hesitation, I can say CitiXsys has met my expectations in areas where many previous ‘support’ partners haven’t. They take an interest in your business processes and don’t expect you to compromise for the sake of the product. If you are not happy in an area that you feel has not met your expectation, they will act to remedy it at once, taking the approach that if one client wants this today, it will most likely be another client expecting it tomorrow. Remote support is no issue; it is like they are on your doorstep anyhow.”

Glenn Callegari, Managing Director

 

 

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R3 Global automates Retail Process with iVend Retail

September 27, 2011 by Leave a Comment

Company: R3 Global

Country: United States of America

Industry: Relational Marketing through brick-&-mortar and mobile stores

The mission of R3Global is to be the most superior Total Support System in the relational marketing industry by providing a complete range of Teaching, Training, Motivation, Inspiration, Communications, Calendar & Events, and Promotional Items.

With the passion to influence “Personal Development for Prosperity in the 21st Century” for each and every one of our customers, R3 Global reaches out to its customers through a well established network of distributors and members of its Relational Marketing Program.

Challenge

  • Ability to quickly and easily setup mobile stores and kiosks
  • Transaction processing speed with minimal clicks to a sale
  • Seamless and deep integration with SAP Business One
  • Ability to capture Debit Card sale – in offline mode

As the business grew, with it grew the complexities and challenges of running a successful multi level membership business.

Even after replacing their aging QuickBooks application with SAP Business One, their existing POS system was not able to match to the pace at which transactions were conducted. Added to this was the unique business process where substantial portion of their sale was done in conferences and meetings.

The challenge was to have an application that could allow R3 Global quickly and easily set up mobile stores and kiosks to manage the transactional volumes. It was challenging to increase sales, reduce transaction processing time and reduce stock out & overstock situations. It was imperative to have flexibility in setting up promotions with inventory visibility across stores.

One of the other challenges was the ability to process debit cards – quickly and in off-line mode.

Required was a consolidated view of the retail operations, inventory and associated financials, and an easy way to transact with their customers, and members.

Solution: iVend Retail

Benefits

  • Consolidated retail sales data with improved accuracy and transparency through iVend Retail Management Solution
  • Comprehensive view of the retail operations – revenue, costs and inventory valuation in real-time
  • Ease of use in executing the unique business processes

The move to iVend Retail with SAP Business One as the back end ERP was a clear step forward in integrating and effectively managing its retail and financial data more effectively. Selecting CitiXsys solutions to complement its SAP investment seemed the right choice as it easily integrated with SAP Business One.

The main benefits that the iVend solution provided R3 Global, was its ease of use, its complete integration with SAP Business One, and its overall speed of transaction processing. R3 Global has not only automated and streamlined its retail business processes but also gained a positive return over its IT investment for the present and in the long run.

“iVend has given us performance on the front line. The user interface is intuitive and easy to learn. The speed of (credit card) transactions is great.

Beyond the product strengths, we really like the configurability, especially with the user defined fields for our membership program.

Single thing we value most is the speed of processing”

Mark Morgan, R3 Global

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EMPR Holdings, Sydney uses Inventory Pro for Inventory efficiencies

September 19, 2011 by Leave a Comment

Company: EMPR Holdings Pty Ltd

Country: Australia, China and New Zealand

Industry: Wholesale Distribution for Computer Replacement Parts

Located in Sydney, EMPR® is a Global Multinational and a leading distributor of HP, Toshiba and ASUS. They have been supplying genuine parts and accessories to all sectors throughout Australasia including Government, Corporate and home users.

What began as a small company, EMPR® over the years has evolved into a Global Multinational Company in the Asia Pacific region with operations in Australia and New Zealand. China Operations are due to commence in early 2011 together with future expansion plans within the Asia Pacific region.

EMPR® has grown rapidly to become a major computer hardware supplier in the region and are the recipients of many awards for being in the top performing HP Master Parts Reseller for the replacement parts Business within the entire Asia Pacific region.

Challenge

  • Improve order tracking and shipment status across warehouses
  • Seamless and deep integration with SAP® Business One
  • Maintain the niche, be competitive by improved inventory and customer management

The company decided to implement SAP Business One as an ERP solution to manage its critical business functions across sales, distribution and financials – via one flexible responsive system that could integrate and provide real time access to information.

Multiple product lines being catered to from multiple warehouses, made the company look for a warehousing application that was integrated with SAP Business One to provide important functionality required in their distribution ecosystem.

As a full service distributor, they required a cost effective warehousing solution that could process sales transactions, monitor inventory movement, manage order entry and integrate data in real time at their head office.

In addition, they required a solution that could confidently keep track of orders sent to warehouse for fulfillment and shipment, offer easy process to reconcile backorders and could support future growth.

Solution: Inventory Pro with SAP Business One

Benefits

  • 360 degree view of order and stock status across multiple warehouses
  • Improved inventory management with advanced warehousing features like allocations
  • Comprehensive view of the company’s revenue, costs and inventory valuation in real-time

After evaluating various options, EMPR® decided to implement Inventory Pro for SAP Business One from CitiXsys. Both solutions were installed and implemented by Key Business Solutions. Since the rollout of Inventory Pro, the company has realized various business benefits. Access to real time information has enabled better supply chain planning and efficiency.

In addition, stock positions are easy to obtain at any given point of time at any of their warehouses, providing visibility and streamlining distribution operations.

The company is also able to track orders in real time, manage growth and meet customer expectations for higher service levels to support repeat business. Improved forecasting and enhanced visibility across the business has also helped improve business performance providing a scalable platform that supports the company’s plan for rapid expansion.

According to Ben Holmes, IT Director of EMPR Holdings, Inventory Pro has greatly helped them improve their process efficiencies.

“Inventory Pro improved our business processes in terms of our stock accuracies.

IP has enabled us to have a better process in picking, packing and order accountability.

At the end of every day we know the status of every order and we can reconcile our backlogs and account for all the orders where as in the past we may not have been proactive enough in finding the problem orders.”

Ben Holmes,

IT Director, EMPR®Holdings.

 

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Reeves Floral selects iVend Retail for better supply chain planning & efficiency

September 12, 2011 by Leave a Comment

Company: Reeves Floral Products Inc.

Country: United States of America

Industry: Specialty Retail – Floral & Decorative Accessories

Located in Georgia, Reeves Floral Products, Inc. has been servicing the floral and decorative needs of designers, florists, interior decorators, caterers and event planners throughout Southeast America since 1962.

What began as a greenhouse grower and supplier of fresh flowers in a small northern suburb of Atlanta, Georgia, has evolved into one of the largest importers and distributors of cut flowers, floral supplies, artificial flowers and decorative accessories in the United States.

The company has over 100,000 square feet of showroom and warehouse space in its main facility located in Woodstock, Georgia and offers an extensive range of floral products and services that include seedlings, cuttings, wholesale flowers, florist supplies and much more.

In addition, the company also operates out of Gainesville, Georgia where a full array of products and services are also available.

Challenge

  • Flexible, responsive and integrated solution to provide real time access to information
  • Improve inventory management and in-store customer experience
  • Maintain the niche, be competitive by improved retail management

A growing demand for their products and services made the company reevaluate its current point of sale system and also determine it needed a point of sale solution that could integrate with SAP Business One and provide important functionality required in their retail ecosystem.

As a full service florist, they required a cost effective POS software that could process sales transactions, monitor inventory movement, manage order entry and integrate data in real time at their head office in Woodstock.

In addition, they required a solution that could confidently and quickly process transactions and credit card payments, offer easy check outs, was easy to use and could support future growth.

Solution: iVend Retail, iCharge with SAP Business One

Benefits

  • Consolidated retail sales data with improved accuracy and transparency through iVend Retail Management Solution
  • Improved purchasing and forecasting
  • Improved pricing flexibility for discounts and promotions

After evaluating various Retail systems, Reeves Floral decided to implement iVend Retal and Credit Card Add-on, iCharge from CitiXsys and both solutions were installed and integrated with Business One within one month.

Since the rollout of iVend Retail and iCharge, the company has realized various business benefits. Access to real time information has enabled better supply chain planning and efficiency. In addition, sales figures are easy to obtain at any given point of time at either of their locations, providing visibility and streamlining retail operations. The company is also able to track orders in real time, manage growth and meet customer expectations for higher service levels to support repeat business. Improved forecasting and enhanced visibility across the business has also helped improve business performance providing a scalable platform that supports the company’s plan for rapid expansion

“I would like to take a moment to compliment you on the team you have working for you. I have worked on several implementations in the past and have never worked with a group who were as eager and talented as your associates.

Even with the time difference between India and the United States, there never seems to be an issue completing any development that arises.

Thank you again for all your help.”

Chuck Woodring, Warehouse Manager, Reeves Floral Products, Inc.

 

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