Archives for October 2010

iVend Retail 5.4 certified on SAP Business One 8.8 by SAP ICC

CitiXsys Technologies now has its flagship application iVend Retail certified by SAP for SAP Business One 8.8

New York, October 22, 2010: After releasing iVend Retail compatible with SAP Business One 8.8 in February, CitiXsys Technologies now has iVend Retail certified by Integration and Certification Center at SAP.

The certification confirms that the development of iVend Retail is as per the SDK development guidelines prescribed by SAP and comes just in time when the retailers are gearing up for the festive season. CitiXsys Technologies is one of the largest Software Solution Partner to SAP. With this certification, CitiXsys reiterates its commitment to SAP, its partners and customers to reap business benefits from robust and intuitive applications.

“The certification is an expression of our commitment to adhere to the stringent guidelines laid by SAP. This (certification) will allow partners to confidently position iVend in the market and will provide an assurance to the customers of licensing an SAP certified solution.” says Pankaj Mathur – Vice President, Solutions Delivery, CitiXsys Technologies.

“I’m very impressed with the overall functionality of iVend.  I’ve worked on “RetailPro” and “BeanStore” in the past and iVend is by far the most user friendly POS software I have used” says Marco Albrecht, Director Operations, In Add Minus, Los Angeles, CA

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iVend Retail gets Commidea payment processor certification in United Kingdom

London, October 18, 2010: iVend Retail, a complete Retail Management Solution from CitiXsys Technologies gets Commidea payment processor certification in UK for Ocius for PC.

CitiXsys Technologies got iVend certified for Commidea’s Ocius for PC solution – the leading credit card processing solution in the market today.
iVend is seamlessly integrated with the latest version of SAP Business One 8.8. With this certification, CitiXsys reiterates its commitment to the UK market and its partners in UK & EMEA to reap business benefits from robust and intuitive applications.

“The certification process was done on-site which involved executing a set of test scripts. We were able to execute the test scripts flawlessly. iVend now has certified integration with Commidea payment processor in UK for Ocius for PC. We congratulate the iVend team and CitiXsys Technologies to have achieved this certification.” says Michael Dunkling – Implementations Consultant, Commidea Ltd.

“Commidea certification has been eagerly awaited by our Customers and Partners in UK & EMEA. I feel happy and proud that this certification will help our customers carry out credit card transactions with ease. This certification will also benefit our partners to confidently position iVend Retail in UK&EMEA” says Abinesh Agarwal – Product Manager iVend, CitiXsys Technologies

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Webinar on 5 Ways to Manage and Enhance Customer Loyalty – a resounding success

CitiXsys conducted a webinar on 5 ways to manage and enhance customer loyalty on 29th Sept. and it was a resounding success.

The topic and discussion on Customer Loyalty is quite pertinent – more so after the businesses, especially retail have come out of serious recessionary times. As much important is to acquire new customers, it is equally important, if not more to retain the existing ones. Cost and the time value of money required to acquire a new customer is over 6 times more than what is required to retain an existing one.Happy and Loyal Customer

Customers who are loyal are happy customers. In today’s world where Social Media is an integral part of one’s being; it very soon transforms into evangelism. A happy customer narrates his experience on his social network and soon the experience/testimonial becomes viral.

The webinar also discussed different techniques and ways by which customer retention can be managed and enhanced. The one important building block is to have an integrated loyalty and customer management system – A system that is tightly integrated with the other operational processes for example retail, customer support, finance, sales and logistics.

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