iCharge Credit Card Solution

A perfect payment solution for your business

iCharge is a PCI compliant and SAP certified credit card application integrates SAP Business One with Payment Gateways globally. iCharge processes credit card information between sales transaction in SAP Business One and payment processor service that obtains authorization information needed to approve the transaction. For all sales transactions generated in SAP Business One, iCharge authorizes and settles payment in real time and integrates them back into SAP Business One.

A perfect payment solution for your business?
  • Do most of your customers prefer to pay you through credit cards?
  • Do you feel the need to receive one payment against multiple deliveries?
  • Do you have to manually punch in the customer credit card details every time a payment is to be received?
  • Do you have to create multiple incoming payments in case the customer chooses to pay from different cards?

Do you need to have customer’s credit card details authorized at multiple stages in the sales process – at sales order, at delivery and at payment receipt?

A perfect payment solution for your business-small-image

If you answered yes to any or all of the above then you need the iCharge designed specifically for SAP Business One.

iCharge is Payment Card Industry (PCI) data security standard compliant and supports the a variety of payment processors that covers almost all major payment processors across the world.

  • Available in English, French, Italian, Spanish and Deutsch
  • Compatible with SAP Business One 9.1, 9.0, 8.81 and 8.8 

Following gateways are supported.

S.No. Payment Gateway Countries Supported
1 Authorize.net US
2 PayPal US, Aus
3 Heartland US, Canada
4 Commidea UK
5 Ogone UK
6 Moneris (Canada) US and Canada
7 Moneris (US) US
8 eWay Australia
9 DIBS Payment Denmark, Sweden, Norway
10 FirstData US, Europe, Middle East & Africa, Asia Pacific
11 ChronoPay Austria, Belgium, Cyprus, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Russia, San Marino, Spain, Sweden, Switzerland, Turkey, UK
12 SagePay UK
13 Mercurypay US
14 Cayan US

PT Putra Gemilang streamlines their Retail operations for increased profitability by adopting iVend Retail and SAP Business One

COMPANY : PT Putra Gemilang Prima

Country: Indonesia

Industry : Building Material

Only a few modern retail stores in Indonesia selling building materials place their customer’s comfort and shopping convenience as top priority. Our customer Gemilang group were always focused on creating great buying experiences and hence engage with customers. Gemilang group were innovators to bring the concept of convenience retailing among hardware vendors, and industry known for rugged retailing.

Established in 1975 in Banjarmasin, South Kalimantan, Gemilang’s outlets always stand out among competition with their customers speaking positive about them. Gemilang’s objective has been to make shopping convenient for customers. Each of their outlet is conceptualized with availability and access to an ATM center, minimarket, coffee shop and food stall and a kids play ground, so that children could engage in play activities while their parent’s shop.Gemilang

Challenges

Mr. Arya Iwanputra, owner of Putra Gemilang Prima, considers IT as the most crucial department in his enterprise. Gemilang group had aggressive expansion plans and wanted adequate inventory planning and resource optimization. To support their plans company needed a reliable and scalable IT system with automated business processes. Management at Gemilang wanted deeper strategic insights from their retail system for optimally managing inventory and purchase at their retail stores. However, Gemilang’s existing system was unable to deliver expected results to match with the company’s growth.

Solution

iVend Retail, iVend Loyalty with SAP Business One

Benefits :

  • Reliable functionality and easy to use interface
  • Integrated Data Management
  • Faster decision making process
  • On-time data and report availability
  • Better understanding of customer buying preferences
  • Efficient accounting & finance
  • Improved analysis and control

“Our system was primitive and could not accommodate our growth, a simple process such as report generation would consume enormous manual effort and had to be reprocessed again and again to derive metrics”

Arya Iwanputra, Owner of Putra Gemilang Prima

Improved inventory visibility and product performance with iVend Retail

COMPANY : Laksala – Sri Lanka state gift & Souvenir Boutique

Country: Colombo, Sri Lanka

Industry : Specialty Retail

Partner : Pristine Solutions

Laksala is the only State owned Gift & Souvenir Boutique in Sri Lanka and was established under the National Crafts Council And Allied Institutions Act, No. 35 of 1982.

Since then Laksala has witnessed numerous changes with an ever growing list of products on sale. Today Laksala operates through 13 branches located island wide and offer the widest variety of all Sri Lankan products at a competitive price. Most importantly, Laksala enables the numerous industries that supply goods to it to stay both profitable and in business.

Challenges

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  • Non-integrated data management
  • Invoicing and extraction of financial data was time consuming
  • Needed a reliable retail management system with streamlined inventory view
  • Scalability of system was an issue

Laksala’s sole objective is to be a commercially viable and socially responsible marketing organization which creates opportunities for rural products to enter mega – markets. Their vision is to transform Laksala to a profit making organization within the Government sector. For this, Laksala needed an appropriate, standard and certified solution which covered the unique aspects of their organization. To effectively manage their retail, warehousing processes and accounting functions, they wanted a seamlessly integrated application.
Laksala were using a software, which included the POS system. They realized that their system had reached a threshold and had grown obsolete. The application could not integrate finance data with the operational data and could generate only elementary reports.

Solution

iVend Retail with SAP Business One

Benefits :

  • Enhanced employee efficiency with integrated back office processes
  • Complete inventory control and real-time inventory visibility
  • Synchronized data transfers between Stores & enterprise ensured accuracy across Retail operation
  • Achieved faster order processing & flexible promotion management
  • Streamlined and accurate billing process

Benefits of the newly implemented system were evident, a transparent view of the entire work data and ability to generate management information quickly were most remarkable. Management noticed some immediate benefits which are as follows –

  • Additional benefits of the system:Increase inventory turns and reduce inventory levels
  • Faster order processing led to increased customer satisfaction
  • Provide cross-channel information for efficient operational actions
  • Enable better planning and forecasting capability
  • Offer competitive retail price and promotion management

“Generally iVend is covering our POS system quite satisfactorily. Laksala expected iVend to support our sales outlets by having a fast & accurate billing system since iVend can have independent databases to each store.
Once iVend was implemented, Laksala’s customer service improved and customers were satisfied with the quick service.”

How an SME Retailer Can Create Loyal Customer Evangelists

How does your small to medium size retail business treat and utilize the good will of your customers?

Consider these two scenarios:

Retailer A is a boutique wine shop with several locations in upscale, suburban communities. When prospective customer A walks thru the door, she is greeted in a friendly, genuine manner. A staff member approaches after a couple of minutes, offering her assistance. She engages customer A in conversation and finds out that she enjoys big, bold red wines. She then recommends several new wines that would suit her appetite. Customer A mentions that she read about the monthly wine social club on their store’s Facebook page and was interested in getting more information. They then have an informal discussion about several of the wines carried by the boutique. The customer decides on her purchase and provides her name and relevant information to the clerk when asked. Finally, the sales clerk obtains her permission to enroll her in the customer loyalty program. This customer continues to make regular purchases at this wine shop, earning savings and discounts on her future purchases. What’s more, she engages in frequent postings about events and wine education on their Facebook page, allowing her friends to see the activity and resulting in several new community members and potential sales.

Retailer B is an upscale boutique women’s apparel shop with two other locations in nearby suburban communities. Customer B walks into the shop and is not greeted at all because the two sales clerks are busy gossiping behind the counter about last night’s dates. She browses around the small boutique, seemingly unnoticed, as she searches for her favorite designer that is often carried at the shop. She finally approaches the counter to check if the store has a specific dress in her size. The clerk tells her they are currently out of stock and turns back to her conversation. She then goes online and purchases the dress from a different vendor.

The kicker? One of Retailer B’s other locations had this exact dress in the size needed. If the clerk had bothered to check, they had could have shipped the desired merchandise directly to the customer. Instead, Customer B bought her purchase somewhere else, and more importantly, communicated her displeasure with Retailer B’s lack of service with several local friends. Additionally, Customer B had shopped in their boutique several times over the past years and spent an average of $500 each time.

 If Retailer B would have had the systems and processes in place as Retailer A, they would have been able to quickly save the sale and enhance the customer relationship by identifying the out of stock item and locating it at another location. The culture of their store would have been one of fanatical customer service.

To the small and medium size retailer, a loyal customer is their best advertising. There’s no room for big budget marketing and splashy campaigns – word of mouth can make them or break them. Every customer, whether they are a happy or dissatisfied one, is an exponential tool for public relations. Did you know that acquiring a new customer costs over six times what it takes to keep an existing customer? That’s why every retailer should have a detailed strategy in place for tracking customer feedback and rewarding loyalty. The customers you currently have are worth their weight in gold.

A good strategy is

simple – concentrate on the CCR’s of customer service: Connect with your customers; communicate with your customers; and reward them regularly.

Connect

  • Whether you run a one man retail shop or multi-location store with several POS, you should be greeting customers as they come into your establishment. Encourage your team to pleasantly address customers and make a connection with them within five minutes of walking into your shop.
  •  Reach out and get to know your customers. Find out what their likes and        dislikes are. Ask for their name and zip code when they purchase an item, allowing you to track their buying habits.
  • Build a social networking community and engage with your clients consistently. Why is social media important? People may love your product, but will likely forget about it unless you are in front of them regularly. Remind them of all the services and products you offer. Inform them of special events. Give them information so they can become a loyal evangelist of your business.

 

Communicate

  • An SME’s size allows for flexibility and quickness in its ability to gather customer feedback and react on a timely basis. Reach out to your customers to find out what they like and don’t like about your operations. Are you able to special order an item that a frequent customer would like? You may want to consider the cost versus its benefit, as that satisfied customer will likely tell five friends about your individualized service, which will ultimately snowball into great PR for your business.
  • Encourage customers to provide negative feedback along with praise, then deal with it quickly. Tools such as the company Facebook page, customer conversations, and requested feedback from after-sale follow ups can allow you to gain great insight into what they want, as well as what is working in your business. Respond to each negative comment constructively and quickly, as your customers will value your response.
  • Track customer buying habits and proactively inform them about upcoming sales, new merchandise they might like, and special events.

Reward

Are you rewarding your frequent customers for their purchasing loyalty? If not, consider that a large portion of your business is derived from repeat customers. They obviously like your operations – and if they know they will receive regular rewards and savings by continuing to be loyal, why would they go anywhere else?

Be careful, though – if your business doesn’t have a methodical system for tracking customer purchases, you may unknowingly omit loyal customers who aren’t as visible to your staff. Is the quiet shopper that comes by twice a year and spends $600 on each occasion any less valuable then the frequent visitor that spends $50 a month? Your staff may be more familiar with Customer B, who stops by the store weekly and makes small purchases. Forget about that infrequent regular shopper who isn’t familiar to your staff, and you risk engendering hard feelings. Word travels fast in a community.

Having a retail solution that tracks this data seamlessly for your business eliminates this problem. It’s also integral to make sure there is a policy in place for obtaining a named customer with each purchase.

The iVend Retail Management Solution, along with the iVend Loyalty solution, has the functionality that allows you to track important data about your customers so that your team can utilize it to make better use of their sales and service efforts. The iVend Loyalty solution gives you the capabilities to reward your valuable customers at every level and allow them to interact as well.

Fanatical customer service can only happen when supported by proper systems and processes.

Are your systems enabling your staff to create that bond with your customer base?

If the answer is NO and you are looking for a solution write to us on info@citixsys.com, we have a solution for you.

Hillzeez integrates Retail environment with iVend Retail

Company: Hillzeez

Country: Australia

Industry: Retail – Sporting Goods

Hillzeez Down South Surf Shops are a multi-store one stop shop for all of your surfing and skating needs. For over 20 years, this Perth based business has been supplying novices and hard core fanatics the latest and greatest equipment from surfboards, wetsuits and bodyboards, to skateboards and all of the associated accessories.

Challenge

  • Comprehensive integration between Retail, Inventory and Accounting functions
  • Enhance inventory management to reduce stock- out and overstock situations
  • Improve customer management and retention

With three stores spread throughout Busselton and Bunbury, Hillzeez had already been through the process of implementing SAP Business One with the Infinity point of sale solution written by Triquestra. The goal of the SAP Business One implementation was to provide visibility of activity across stores on real time basis, allowing for more accurate inventory requirements, and hence lower on-hand balances and associated costs. In the short term, this solution appeared to be working well, however it was not long before inadequacies in the integration between Infinity and SAB Business One began to cause problems. Whilst the business could persist with the current solution, Glenn Callegari, Managing Director says:

“I felt that the integration and support were not established enough to provide this business what it needed. The integration was written and supported by Enprise. The POS software was owned and supported by Triquestra. Essentially I needed 3 parties supporting 3 products on the same page.”

With these inherent integration issues, Hillzeez faced 3 strategic problems in choosing to persist with Infinity as their point of sale solution.

  1. Inability to utilize SAP Business One patches and upgrades
  2. Lack of understanding of each component by each party
  3. Lack of understanding of the retail environment

As a result, Hillzeez was forced to look for alternatives. CitiXsys’ iVend Retail solution became a clear choice.

Solution: iVend Retail

Benefits

  • Seamlessly integrated environment with iVend Retail and SAP Business One.
  • Centralized pricing control across retail stores with flexibility for discounts and promotions
  • Improved customer management with Gift Certificate functionality

As described by Glenn:
“Some Retail software applications offer a lot, but any features they may have aren’t of any use if not supported by a seamless integration. It’s important to understand and remember that integration is bidirectional. To have a true centralized environment, SAP Business One needed to be able to control the Retail features and settings that any Retail solution offered. The Retail solution needed to transact efficiently, accommodate the demands of a modern retail environment, and replicate this data back to SAP Business One, mapping to all tables and fields with ease. Sounds simple enough, but to find this in the market has been a long search. iVend, a product built for SAP B1, seemed a logical choice.”

On selecting the CitiXsys iVend solution, Hillzeez perceived some immediate benefits to their business.

An integrated environment

All features the POS solution offered could be embraced knowing full well it was an ‘add-on’ to the SAP Business One product and thus fully supported by it. These features could be configured, manipulated and controlled by SAPB1.

A seamless solution

iVend offered great visibility real time into store operations, whilst ‘building the financials’ in SAP Business One with accuracy in the way it mapped back to the GL.

Mapping of GL Accounts

The ability to map payment types to correct GL code, for both AR invoices and AR Credit Memos. On implementation of the iVend solution, Glenn describes additional improvements Hillzeez have been able to achieve:

Gift Certificates

The issue of Gift Certificates is simple. Serialized tracking and redemption has improved. The ability to draw down balance works well and allows customer to retain the same voucher until it is fully redeemed. The ability to lookup a voucher balance and voucher use is simple.

Centralized control of pricing at the POS

Update price lists through hierarchies and expansions within SAP Business One, and realize the potential of Promotional Pricing module within iVend, which offers increased centralized control across all stores.

Laybys (Layaways)

Laybys are fully supported and very easily comprehended by staff and customers.

Refunds

Visibility into refunds issued by staff has improved. Invoices can be scanned into the computer improving sales control and easy look up.

General Ledger Mapping

Reliably map to the General Ledger as balances in the GL can easily be supported by POS events. There are no transactions failing or debiting or crediting the wrong account. Each Accounts Receivable invoice posting in SAP Business One is a direct reflection of what happened in iVend, including discounts given, Business Partners, price lists and payment means. The ‘End of Day’ till balancing has become an easier task to complete, with visibility into each transaction that builds the payment type balance being reconciled. Hillzeez gained great implementation success by having the capability to run the iVend solution in parallel with the Infinity solution. This enabled them to be able to completely test the solution and its integration with SAP Business One, long before the product went “live”. Management in each store was able to workshop the solution, and then train the staff members as required on a test database. This provided valuable feedback into the General Ledger mappings. Whilst immediate and positive results from implementing iVend Retail have been significant, the company’s technology investment will continue to provide future benefits. With integration and functionality issues now resolved, they can focus on growing their successful business, helping us all look good whilst we surf and skate.

“I’ve worked with many support partners on many solutions, and without hesitation, I can say CitiXsys has met my expectations in areas where many previous ‘support’ partners haven’t. They take an interest in your business processes and don’t expect you to compromise for the sake of the product. If you are not happy in an area that you feel has not met your expectation, they will act to remedy it at once, taking the approach that if one client wants this today, it will most likely be another client expecting it tomorrow. Remote support is no issue; it is like they are on your doorstep anyhow.”

Glenn Callegari, Managing Director

 

 

R3 Global automates Retail Process with iVend Retail

Company: R3 Global

Country: United States of America

Industry: Relational Marketing through brick-&-mortar and mobile stores

The mission of R3Global is to be the most superior Total Support System in the relational marketing industry by providing a complete range of Teaching, Training, Motivation, Inspiration, Communications, Calendar & Events, and Promotional Items.

With the passion to influence “Personal Development for Prosperity in the 21st Century” for each and every one of our customers, R3 Global reaches out to its customers through a well established network of distributors and members of its Relational Marketing Program.

Challenge

  • Ability to quickly and easily setup mobile stores and kiosks
  • Transaction processing speed with minimal clicks to a sale
  • Seamless and deep integration with SAP Business One
  • Ability to capture Debit Card sale – in offline mode

As the business grew, with it grew the complexities and challenges of running a successful multi level membership business.

Even after replacing their aging QuickBooks application with SAP Business One, their existing POS system was not able to match to the pace at which transactions were conducted. Added to this was the unique business process where substantial portion of their sale was done in conferences and meetings.

The challenge was to have an application that could allow R3 Global quickly and easily set up mobile stores and kiosks to manage the transactional volumes. It was challenging to increase sales, reduce transaction processing time and reduce stock out & overstock situations. It was imperative to have flexibility in setting up promotions with inventory visibility across stores.

One of the other challenges was the ability to process debit cards – quickly and in off-line mode.

Required was a consolidated view of the retail operations, inventory and associated financials, and an easy way to transact with their customers, and members.

Solution: iVend Retail

Benefits

  • Consolidated retail sales data with improved accuracy and transparency through iVend Retail Management Solution
  • Comprehensive view of the retail operations – revenue, costs and inventory valuation in real-time
  • Ease of use in executing the unique business processes

The move to iVend Retail with SAP Business One as the back end ERP was a clear step forward in integrating and effectively managing its retail and financial data more effectively. Selecting CitiXsys solutions to complement its SAP investment seemed the right choice as it easily integrated with SAP Business One.

The main benefits that the iVend solution provided R3 Global, was its ease of use, its complete integration with SAP Business One, and its overall speed of transaction processing. R3 Global has not only automated and streamlined its retail business processes but also gained a positive return over its IT investment for the present and in the long run.

“iVend has given us performance on the front line. The user interface is intuitive and easy to learn. The speed of (credit card) transactions is great.

Beyond the product strengths, we really like the configurability, especially with the user defined fields for our membership program.

Single thing we value most is the speed of processing”

Mark Morgan, R3 Global

EMPR Holdings, Sydney uses Inventory Pro for Inventory efficiencies

Company: EMPR Holdings Pty Ltd

Country: Australia, China and New Zealand

Industry: Wholesale Distribution for Computer Replacement Parts

Located in Sydney, EMPR® is a Global Multinational and a leading distributor of HP, Toshiba and ASUS. They have been supplying genuine parts and accessories to all sectors throughout Australasia including Government, Corporate and home users.

What began as a small company, EMPR® over the years has evolved into a Global Multinational Company in the Asia Pacific region with operations in Australia and New Zealand. China Operations are due to commence in early 2011 together with future expansion plans within the Asia Pacific region.

EMPR® has grown rapidly to become a major computer hardware supplier in the region and are the recipients of many awards for being in the top performing HP Master Parts Reseller for the replacement parts Business within the entire Asia Pacific region.

Challenge

  • Improve order tracking and shipment status across warehouses
  • Seamless and deep integration with SAP® Business One
  • Maintain the niche, be competitive by improved inventory and customer management

The company decided to implement SAP Business One as an ERP solution to manage its critical business functions across sales, distribution and financials – via one flexible responsive system that could integrate and provide real time access to information.

Multiple product lines being catered to from multiple warehouses, made the company look for a warehousing application that was integrated with SAP Business One to provide important functionality required in their distribution ecosystem.

As a full service distributor, they required a cost effective warehousing solution that could process sales transactions, monitor inventory movement, manage order entry and integrate data in real time at their head office.

In addition, they required a solution that could confidently keep track of orders sent to warehouse for fulfillment and shipment, offer easy process to reconcile backorders and could support future growth.

Solution: Inventory Pro with SAP Business One

Benefits

  • 360 degree view of order and stock status across multiple warehouses
  • Improved inventory management with advanced warehousing features like allocations
  • Comprehensive view of the company’s revenue, costs and inventory valuation in real-time

After evaluating various options, EMPR® decided to implement Inventory Pro for SAP Business One from CitiXsys. Both solutions were installed and implemented by Key Business Solutions. Since the rollout of Inventory Pro, the company has realized various business benefits. Access to real time information has enabled better supply chain planning and efficiency.

In addition, stock positions are easy to obtain at any given point of time at any of their warehouses, providing visibility and streamlining distribution operations.

The company is also able to track orders in real time, manage growth and meet customer expectations for higher service levels to support repeat business. Improved forecasting and enhanced visibility across the business has also helped improve business performance providing a scalable platform that supports the company’s plan for rapid expansion.

According to Ben Holmes, IT Director of EMPR Holdings, Inventory Pro has greatly helped them improve their process efficiencies.

“Inventory Pro improved our business processes in terms of our stock accuracies.

IP has enabled us to have a better process in picking, packing and order accountability.

At the end of every day we know the status of every order and we can reconcile our backlogs and account for all the orders where as in the past we may not have been proactive enough in finding the problem orders.”

Ben Holmes,

IT Director, EMPR®Holdings.

 

Reeves Floral selects iVend Retail for better supply chain planning & efficiency

Company: Reeves Floral Products Inc.

Country: United States of America

Industry: Specialty Retail – Floral & Decorative Accessories

Located in Georgia, Reeves Floral Products, Inc. has been servicing the floral and decorative needs of designers, florists, interior decorators, caterers and event planners throughout Southeast America since 1962.

What began as a greenhouse grower and supplier of fresh flowers in a small northern suburb of Atlanta, Georgia, has evolved into one of the largest importers and distributors of cut flowers, floral supplies, artificial flowers and decorative accessories in the United States.

The company has over 100,000 square feet of showroom and warehouse space in its main facility located in Woodstock, Georgia and offers an extensive range of floral products and services that include seedlings, cuttings, wholesale flowers, florist supplies and much more.

In addition, the company also operates out of Gainesville, Georgia where a full array of products and services are also available.

Challenge

  • Flexible, responsive and integrated solution to provide real time access to information
  • Improve inventory management and in-store customer experience
  • Maintain the niche, be competitive by improved retail management

A growing demand for their products and services made the company reevaluate its current point of sale system and also determine it needed a point of sale solution that could integrate with SAP Business One and provide important functionality required in their retail ecosystem.

As a full service florist, they required a cost effective POS software that could process sales transactions, monitor inventory movement, manage order entry and integrate data in real time at their head office in Woodstock.

In addition, they required a solution that could confidently and quickly process transactions and credit card payments, offer easy check outs, was easy to use and could support future growth.

SolutioniVend Retail, iCharge with SAP Business One

Benefits

  • Consolidated retail sales data with improved accuracy and transparency through iVend Retail Management Solution
  • Improved purchasing and forecasting
  • Improved pricing flexibility for discounts and promotions

After evaluating various Retail systems, Reeves Floral decided to implement iVend Retal and Credit Card Add-on, iCharge from CitiXsys and both solutions were installed and integrated with Business One within one month.

Since the rollout of iVend Retail and iCharge, the company has realized various business benefits. Access to real time information has enabled better supply chain planning and efficiency. In addition, sales figures are easy to obtain at any given point of time at either of their locations, providing visibility and streamlining retail operations. The company is also able to track orders in real time, manage growth and meet customer expectations for higher service levels to support repeat business. Improved forecasting and enhanced visibility across the business has also helped improve business performance providing a scalable platform that supports the company’s plan for rapid expansion

“I would like to take a moment to compliment you on the team you have working for you. I have worked on several implementations in the past and have never worked with a group who were as eager and talented as your associates.

Even with the time difference between India and the United States, there never seems to be an issue completing any development that arises.

Thank you again for all your help.”

Chuck Woodring, Warehouse Manager, Reeves Floral Products, Inc.

 

Workwear Industries benefits from iVend Retail & SAP Business One

Company: Workwear Industries

Country: Australia

Industry: Retail – Industrial Strength Workwear Gear

Located in Perth, West Australia, Workwear Industries has been supplying world-class protective wear for various industries ranging from heavy industry, chemicals, pharmaceuticals, to medical research. The range of products includes work garments, protective coveralls, disposable protective gear and other protective gear. Workwear Industries continues its tradition with emphasis on quality and commitment in providing the safest work wear and protective gear to its customers.

Challenge

  • Fully integrated enterprise accounting application with retail operations
  • Improve inventory and customer management
  • Improve employee productivity and overall store performance

With its products sold throughout Australia, it was important for the back-office and point of sale solution chosen by Workwear Industries, to be robust and easy-to-use. The company began to explore the possibility of investing in a solution that could integrate their business processes and information across their enterprise. In addition, they also evaluated the possibility of acquiring a solution that could provide real time (POS) data, visibility and insight into sales numbers and help in accelerating and improving the execution of transactions. Their greatest challenge was to find an affordable, easy-to-use solution that would help them manage their critical business functions across sales, financials, and operations in one single integrated system.

The main benefits that the iVend solution was perceived to provide Workwear Industries during the review process, was its ease of use, its complete integration with SAP Business One, and its ability to scale up and keep pace with growth of the business. The staffs who use the system also commented on iVend’s friendly user interface and how quickly they grew accustomed to it.

Solution: iVend Retail with SAP Business One

Benefits

  • Increased visibility across all sales and purchasing transactions
  • Intuitive solution scalable for future growth
  • Improved customer management & retention through gift cards and layaways
  • Comprehensive view of the company’s revenue, costs and inventory valuation in real-time

Previously using Nexus, Workwear Industries elected to implement SAP Business One and its integrated point of sale solution iVend Retail – which would be used at their retail outlets. The solution was so complete; there was no need to source alternatives. SAP Business One and iVend Retail offered it all. According to Leeann Stewart, General Manager Finance & Administrator at Workwear Industries.

“It was more about efficient processing of orders, keeping pace with business growth for now and for the future.” she said.

“We love the way iVend Retail integrates with SAP Business One, from the way it handles the transactions, ease of access of the transaction information, ease of use through touch screens and extreme ease to learn & train others.

iVend Retail with SAP Business One has greatly improved our information tracking through every part of the software.

It is now very easy to process information and the overall reporting is far more accurate and crisp”

Leeann Stewart,

GM Finance & Administrator Workwear Industries

 

MiniJumbuk replaces Attache with iVend retail + SAP Business One

Company: MiniJumbuk

Country: Australia

Industry: Retail – Home Wares

A proudly 100% owned Australian icon, MiniJumbuk has been manufacturing and selling exceptional quilts, underlays and pillows for over 30 years. Based in Naracoorte, South Australia, MiniJumbuk developed the first woollen blanket in Australia, and today continues the tradition with its emphasis on quality, innovation and craftsmanship, being committed to providing the best possible night’s sleep. MiniJumbuk quilts, underlays and pillows are available from all leading department stores and Manchester specialty shops.

Challenge

  • Improve inventory and customer management
  • Fully integrate enterprise accounting application with retail operations
  • Create gift certificates from retail system
  • Improve employee productivity and overall store performance

With its products sold throughout Australia, Europe and China, it was important for the backoffice and point of sale solution chosen by MiniJumbuk, to be robust and easy-to-use. The company began to explore the possibility of investing in a solution that could integrate their business processes and information across their enterprise. In addition, they also evaluated the possibility of acquiring a solution that could provide real time (POS) data, visibility and insight into sales numbers and help in accelerating and improving the execution of transactions. Their greatest challenge was to find an affordable, easyto-use solution that would help them manage their critical business functions across sales, financials, and operations in one single integrated system.

The main benefits that the iVend solution was perceived to provide MiniJumbuk during the review process, was its ease of use, its complete integration with SAP Business One, and its ability to recall transactions for refunds and reprinting receipts. The staffs who use the system also commented on iVend’s friendly user interface and how quickly they grew accustomed to it.

Solution: iVend Retail with SAP Business One

Benefits

  • Increased visibility across all sales and purchasing transactions
  • Intuitive solution scalable for future growth
  • Improved customer management & retention through gift cards and layaways
  • Comprehensive view of the company’s revenue, costs and inventory valuation in real-time

Previously using Attache, MiniJumbuk elected to implement SAP Business One and its integrated point of sale solution iVend Retail – which would be used at their retail outlets. The solution was so complete; there was no need to source alternatives. SAP Business One and iVend Retail offered it all. According to Angela Hahn, Finance Administrator at MiniJumbuk, iVend Retail was rolled out in exactly four days.

“Due to our location, the CitiXsys team arrived on Saturday night, and on Sunday, they began training some of the staff that were commissioned to handle this transition at MiniJumbuk. The software was loaded on either Sunday or Monday and was tested out that very day. It’s incredible but we actually went live on Tuesday,” she said.

“We needed a better system to support our company, so we went with SAP. Our retail shop also needed an easier, user friendly system which integrated with SAP so we selected iVend Retail. We are now better able to track transactions through the system and can also create gift certificates on the fly.”

Angela Hahn,
Finance Administrator MiniJumbuk