Retail Management to Control Pilferage

Retail business owners certainly appreciate how busy and complex operating a store can be on any given day, but how often do you really think about the huge amount of Pilferageinformation that needs to be tracked? Every piece of merchandise, every customer transaction, every time a cash register drawer is opened – all of these hold the potential for profit or loss. Multiply that by your number of locations, and you have an enormous amount of data to record and process. A comprehensive retail management software system can gather and process that data for you, putting the information you need to run your business most effectively right at your fingertips.

With the iVend Retail Management Software, you can track inventory, observe the buying patterns of individual customers and customer groups, find the availability of an item at one of your other locations, manage your online store, and so much more. One of the most critical benefits to an integrated retail management software system, though, is the ability to know what goes on in your store. One of the most common problems faced by retail stores and chains is the issue of pilferage; responsible for close to half of all retail losses, internal threats are the biggest source of loss for retail stores. Your POS system can help you keep those losses from pilferage under control.

Your iVend  monitors and records every transaction that the cash register processes – every sale, every return, every voided transaction, every time the drawer is opened. It records till counts, at the beginning and end of the day and periodically throughout, tracking variance. You can set up separate logins and passwords for each employee, so you know who was responsible for the register during which transactions. Biometric login strategies, supported by iVend, prevent employees from stealing one another’s passwords. By reviewing the logs of these transactions every day, you can identify any unusual activity – the drawer being opened an excessive number of times, several small returns or refunds, or anything else that stands out. Unexplained, anomalous behavior at the register can be a sign of theft or fraud.

Tracking your inventory is another way that retail management software helps you control pilferage. By keeping a regular, accurate count of your stock – and making sure employees know that your inventory is tracked by the software – you can reduce the chances of your merchandise walking out the door when it shouldn’t. Having the ability to track inventory offers advantages beyond loss prevention as well; retail management software allows you to check the inventory of other stores in your chain and for your online store, and to observe what sells well and what stays on the shelf, which can help you make future inventory purchasing decisions.

You can keep track of customer purchasing data with iVend Retail Management Software as well. You can analyze the buying habits of your customers, create discounts and sales, and develop and manage customer loyalty programs to keep your customers coming back. You can view customer contact information, balances, and credit limits at the POS, and record multiple billing and shipping addresses for your customers. These features allow you to improve your customer service, but they also have important loss prevention applications. Reviewing POS transaction logs with an eye to identifying unusual numbers of large returns and comparing them to inventory shortfalls at other store locations can help you identify potential fraud.

Our iVend Retail solution allows you to improve the efficiency and quality of service at your retail stores while controlling potential losses due to pilferage.

To know more about our iVend Retail management Suite Contact Us or mail us on info@citixsys.com.

CitiXsys Leadership Summit 2012

The message was clear: The CitiXsys group wanted to Rediscover the purpose & Realign the Objectives

CitiXsys Leadership team

March 2nd 2012-The entire leadership team was together under one roof at Bangkok for a complete working week. Series of meetings, group discussions, product demonstrations, and welcoming partner meets made this event a grand success.

CEO speaks, interacts and thus discovers that the team is passionate, committed, reliable, trusted, and has that ‘Quality’ software and services being delivered globally to the Retail & Wholesale Distribution space of the ERP segment. Internal processes were strengthened, the management institutionalized controls and the strategy was laid forward for the Year 2012-13. CitiXsys proud Partners from Australia, Singapore, Hong Kong, Philippines, Vietnam, Taiwan, China and Thailand, attended the parallel Sales & Implementation Tracks where the products were showcased and the roadmap ahead was shared. Our immense Thanks to the associates for their invaluable participation and providing their inputs to improvise our systems.

Not to miss the cocktail dinner party towards the end that really upheld further that this young group is fun loving and definitely “Party Harder” category!

The message is clear: the CitiXsys group has a purpose and a team to fulfil that purpose.

We will soon be meeting again… Destination Europe? LatAm?

iVend retail integrates with Biometric Fingerprint IDs: Futuristic view to Retail Point of Sale Security

Transformation of retail POS has been tremendous over the past decade. Despite transactional complexities & other glitches: Security, safe transactions, accountability & accuracy have been dominant concerns for global retailers since theft losses continue to mount each year.

Safeguarding customer information is not the only concern among global retailers, currently they struggle to protect their sensitive business information including their costs, sales numbers, profit margins, etc. A corrupt, fraudulent employee or deceitful hacker can prove to be a financial disaster that can reoccur.
One password theft makes a retail POS security fragile & vulnerable to attack. Access of an intruder inside the retail system can lead to a data theft, cash register manipulation, inventory mismanagement and a number of other damaging actions. These can shatter the entire system, because in case of a password hack or theft, tracking the exact point of responsibility is next to impossible.

To address these concerns the latest version of iVend Retail, a leading Retail management solution integrates with leading fingerprint biometric DigitalPersona to enable retailers to quickly and securely identify users when performing tasks or accessing applications and records. As per data released by the National Retail Federation (NRF), nationwide employee theft topped $19B in 2006 and the amount is increasing each year. Biometric security integrated with retail management software is a suave way to combat such threats. The fingerprint reader solution easily integrates into POS systems so businesses can reduce fraud, ease tracking, lower IT costs and enhance efficiency.

How does iVend Retail Biometric Fingerprint Readers Work?

iVend Retail solution integrates itself with DigitalPersona, biometric fingerprint reader so when an employee logs into the retail POS system, instead of punching in his id & password, he simply scans his thumb or finger on the biometric fingerprint reader. The scan of his fingers is pre-stored in the HO database, hence the POS searches the preregistered database for identification, so any time the employee attempts to access a password-protected area of the retail point of sale software, he is required to scan his finger. Furthermore iVend system ensures that fingerprint scan is mandatory for access making id and password access secondary. The fingerprint reader can give instant access to a cash register, reducing the login time considerably & increases employee accountability that avert financial losses & data thefts

Benefits of iVend Retail Biometric Fingerprint solution-

Implementation of biometrics in a retail business can give an unmatched sense of Security & added peace of mind. Simple benefits of the system are-

  • Precise Employee Accountability
  • Confirmed Audit Trails
  • Data Protection
  • Stealth Security
  • Improved Compliance
  • High-Risk employee identification
  • Prevent Unauthorized Access
  • Protected Access Control
  • Actionable Role-Based Security

For more details contact us or write a mail on info@citixsys.com

Gear up for Competition in Retail – an article for Retailers

Retailers need to undergo a paradigm shift to align to the current economic reality, escalating capital investments in inventory and increased customer service demands. Such a shift can come only when retailers embrace a fully integrated enterprise-wide application set. Manish Chaturvedi shares his thoughts on this published article. Download or view the article below.

iVend 5.4.6 released with numerous enhancements

iVend 5.4.6 is released today. In addition to the numerous enhancements to the features, the application is also available in 4 languages.

License Management

This release incorporates a new Licensing System which allows license activation over the internet.

It is mandatory that you first request for an activation key before performing the upgrade to this release. Please email to licenses[at]citixsys.com for activation key request.

Moneris Integration

iVend Retail is now certified to process Card Present Transactions via eSELECTplus on a Moneris 7800 Pin-pad. Moneris 7800 Pin-pad is Ideal for use in a variety of merchant environments, including single-lane point-of-sale, multi-lane retail and stand-alone.

Sales Order Integration from SAP to iVend

Using this functionality the users can create a sales order in SAP Business One then mark these sales orders for store deliveries or payment collection at stores. These sales orders can then be searched from iVend Retail POS and the corresponding deliveries against these sales orders can be managed at the corresponding retail store. The sales orders that are created from SAP Business One can only be edited from SAP Business One.

Customer Facing Displays

Customer Facing Display feature allows you to open a special customer facing display window that will show the customer their transaction. It serves the same function as a traditional POS Pole display but instead uses a full computer monitor.

Assigning the default POS terminal to the Till

iVend 5.4.6 provides store managers the flexibility of assigning the default POS terminal to the till. This will help stores to reduce the overall cashier’s login process. If a POS terminal is assigned to a Till then upon login if the cashier logs on to the same POS the cashier does not have to select the till before moving from Till Assignment to the Transaction screen. The system will automatically associate the till to the POS when the user logs into the iVend POS.

Limiting the Maximum Price for an Open Item

Manager can now restrict the upper price limit for an open item.

iVend Add-on Enhancements

The iVend add-on for SAP Business One includes the following enhancements:

iVend Setup Wizard – This release incorporates a setup wizard which will guide the user through the sequence of steps for configuring the iVend Add-on

On-Line Help – This release incorporates screen sensitive help. Users can press CTRL+SHIFT+V to bring up the help for the active screen.

New Release Notification – Whenever a new version of the product is released the system will display the update notification as a SAP Business One alert.

Extended Language Support

Apart from English, iVend application is now also available in the following languages:

  1. French
  2. Latin American Spanish
  3. Italian
  4. Greek

Language preferences for the users can be set from the iVend Management Console. After login in the system user would see the iVend GUI in the user preferred language.  If the user language is not setup then English would be used as a default language.

 

Bugs Fixed

Bug ID: 9707

Bug Description:

In case there are multiple gift certificates are sold in a transaction then while reprinting the gift certificates system does not give option to reprint some of the gift certificates and prints all the gift certificates again. This is specially required when there is printing error while printing the gift certificates.

Bug ID: 9700

Bug Description:

iVend POS does not show all the payment types, in case there are more than 12 payment types defined through the iVend Management console.

Bug ID: 9709

Bug Description:

If the layaway item is voided in the transaction then also the default layaway deposit amount does not change. The user was required to change it manually. This can was happening in case if the Sale Level layaways are applied.

Bug ID: 9710

Bug Description:

If the user exceeds the number of failure attempts specified in the security policy then the user was getting locked and future login attempts were disallowed by the system. However even after unlocking the customer the failure counter was not resetting due to which customer was getting locked after the next failed attempt.

Bug ID: 9699

Bug Description:

Goods return report from iVend Management console is not printing after creating the Goods Return document.

Bug ID: 9711

Bug Description:

If the barcode is not resolved the system makes a sound, but if the system does not have the good speakers then this sound is not heard by the cashier and if the cashier ignores the message displayed on the system then the cashier would assume that the system has scanned this item. This sometimes creates issues if the cashier is not vigilant and could result in loss of revenue for the store.

Bug ID: 9712

Bug Description:

Current fulfillment setting means items stay committed (AR Reserve Invoice) until delivery.  Stock on hand not reduced until fulfillment is carried out.  System does not have the functionality to setup separate fulfillment plan for layaways.

Bug ID: 9712

Bug Description:

Open price item does not ask cashier for entering the price of an item if it already added once in the transaction.  This makes it difficult to work if the cashier wants to add more than one open priced item to the transaction.

Bug ID: 9712

Bug Description:

Committed Quantity of the warehouse does not change in SAP Business One even after doing the cancellation of Layaway from iVend.

iVend Loyalty released by CitiXsys Technologies

iVend Loyalty – a multi platform loyalty application released by CitiXsys Technologies

New York, NY, January 10, 2011: iVend Loyalty was released today at the NRF where CitiXsys Technologies is showcasing its flagship retail application – iVend Retail. iVend Loyalty, which is currently integrated with iVend Retail comes with web services based APIs making it possible to integrated it with any Retail or Enterprise Application. The application is designed on the latest technologies and platforms to provide scalability, maintainability and ease of use.

CitiXsys Technologies is one of the largest Software Solution Partner to SAP. With this release, CitiXsys reiterates its commitment to its partners and customers to reap business benefits from robust and intuitive applications.

“We are upbeat about the release and it has been our constant effort to provide all our partners/customers a more value driven and focused solution to address their business needs. iVend Loyalty is a highly configurable web services driven solution adding tremendous value to any business by configuring, managing and tracking all schemes for enticing the customers and maximizing the brand value of the merchant.” says Kamal Karmakar CEO CitiXsys Group.

About iVend Loyalty:

iVend Loyalty is an application platform which is designed to significantly improve customer retention by offering an enhanced value for their money. The cross platform application is well suited not only for the retailers but also in non-consumer industries like manufacturing and trading. iVend Loyalty is currently integrated with iVend Retail and has capabilities to integrate with any Business Management or Retail application using the universal and platform neutral web services based APIs.

Features offered by iVend Loyalty add tremendous value to any business by configuring, managing and tracking all schemes for enticing the customers and maximizing the brand value of the merchant. [Read more...]

iVend Retail 5.4 certified on SAP Business One 8.8 by SAP ICC

CitiXsys Technologies now has its flagship application iVend Retail certified by SAP for SAP Business One 8.8

New York, October 22, 2010: After releasing iVend Retail compatible with SAP Business One 8.8 in February, CitiXsys Technologies now has iVend Retail certified by Integration and Certification Center at SAP.

The certification confirms that the development of iVend Retail is as per the SDK development guidelines prescribed by SAP and comes just in time when the retailers are gearing up for the festive season. CitiXsys Technologies is one of the largest Software Solution Partner to SAP. With this certification, CitiXsys reiterates its commitment to SAP, its partners and customers to reap business benefits from robust and intuitive applications.

“The certification is an expression of our commitment to adhere to the stringent guidelines laid by SAP. This (certification) will allow partners to confidently position iVend in the market and will provide an assurance to the customers of licensing an SAP certified solution.” says Pankaj Mathur – Vice President, Solutions Delivery, CitiXsys Technologies.

“I’m very impressed with the overall functionality of iVend.  I’ve worked on “RetailPro” and “BeanStore” in the past and iVend is by far the most user friendly POS software I have used” says Marco Albrecht, Director Operations, In Add Minus, Los Angeles, CA

[Read more...]

iVend Retail gets Commidea payment processor certification in United Kingdom

London, October 18, 2010: iVend Retail, a complete Retail Management Solution from CitiXsys Technologies gets Commidea payment processor certification in UK for Ocius for PC.

CitiXsys Technologies got iVend certified for Commidea’s Ocius for PC solution – the leading credit card processing solution in the market today.
iVend is seamlessly integrated with the latest version of SAP Business One 8.8. With this certification, CitiXsys reiterates its commitment to the UK market and its partners in UK & EMEA to reap business benefits from robust and intuitive applications.

“The certification process was done on-site which involved executing a set of test scripts. We were able to execute the test scripts flawlessly. iVend now has certified integration with Commidea payment processor in UK for Ocius for PC. We congratulate the iVend team and CitiXsys Technologies to have achieved this certification.” says Michael Dunkling – Implementations Consultant, Commidea Ltd.

“Commidea certification has been eagerly awaited by our Customers and Partners in UK & EMEA. I feel happy and proud that this certification will help our customers carry out credit card transactions with ease. This certification will also benefit our partners to confidently position iVend Retail in UK&EMEA” says Abinesh Agarwal – Product Manager iVend, CitiXsys Technologies

[Read more...]

Retailers adapt mobility to remain competitive

Mobility is about transacting real time data at the point of activity and accessing relevant business information whenever or wherever required. In retail this allows more staff to be available on the shop floor, where the customers are, and not at the back office.  The benefit of concentrating staff availability in customer facing areas can have a marked impact in the perception of service offered thus making the retailer more agile and competitive.

Mobile POS

Everyday more sophisticated and flexible solutions are provided by mobile computing platforms that are becoming more and more attractive to retailers.  This is due to wide acceptance of Wi-Fi and 3G networks as an everyday technology and the advantages they brings in being always connected, allowing instantaneous update of data, and real time provision of information to store employees at the point of activity as well as corporate bosses in any device.

Mobility of technology is often achieved through the provision of hand-held devices like iPhone, iPad, Android based devices and many more, which can be used to transact a process in software solution at the point of sale or where the work needs to take place. Managers can access consolidated data with a click of a button on any device possible.

[Read more...]