Invitation to Retail’s Biggest Party in 2014

NRF 2014 blog

CitiXsys invites you at NRF and experience how iVend Retail Management Suite can help your business turn profitable and your customers happier. Thousands of stores in over 45+ countries are running iVend Retail from CitiXsys and are more profitable and efficient.

Retail industry has matured over the years and grown exponentially but retailers have found it difficult to keep up with the pace of modernization and automation required at the systems level. Home grown solutions, legacy systems and proprietary systems within the ecosystem of the retailers have resulted in inefficient and disconnected systems.

CitiXsys enhances the whole retail management experience by combining cutting edge technologies and the best practices prevalent in the industry in its iVend Retail Management suite. The application suite not only treats the entire landscape as single holistic enterprise but also seamlessly integrates the key functions of retail through iVend Loyalty, iVend eCommerce, iVend Mobility and iVend Analytics that are integral parts of the suite.

Be sure to stop by and visit us at Booth #3539 to:

Learn how to enhance customer’s shopping experience and maximizing returns to the retailer’s investment How integrated Retail management solutions can help retailer’s improve efficiency How digital passes negate the need to have plastic gift cards, loyalty cards, gift coupons ad help them engage with customers and simultaneously Go Green. Benefits of having a flexible Mobile POS that operates with a common view of inventory, order management, payments etc. in both Online and offline mode Strategies to enable Retailers of all sizes to deliver a mobile integrated Instore Experience through Android and iOS devices

Retail’s Biggest Show begins on 13th January 2014 and CitiXsys gives you a chance to Grab your free Expo pass worth $750 here.

Free Expo Pass

iVend Retail 5.8 released

A new version of iVend 5.8 was released earlier this month with following features and enhancements-

New Features

iVend Installer

iVend 5.8 comes with an upgraded and more intuitive installer. Running this installer allows the user to install iVend Unplugged in a demo mode with demo database for a faster and quicker setup of a demo environment. The installer also allows to utilize an existing iVend Unplugged database.

Implementation Center for iVend Unplugged

Implementation center provides different options to quickly setup and start using iVend. Using implementation center, user can setup iVend using the wizard driven setup or can use the copy express to copy the setting from an already setup iVend database, which would have been used for the UAT (User Acceptance Testing).

Automatic Upgrades

Automatic Upgrades helps the site administrators to easily upgrade to the new release of iVend. Before the upgrade is initiated, information about the published upgrades can be seen by the administrator in the iVend Configuration Manager helping the administrator to decide an appropriate time to upgrade to the new release. This eliminates the need to individually upgrade each station

Customers upgrading to iVend 5.8 must update the connection setting from iVend Configuration manager.

Data Purge iVend

This feature helps the Administrator to control the size of the iVend database at each store. Data purging at stores are controlled centrally and is scheduled from iVend Enterprise at Head Office.

Database Optimization

iVend has inbuilt database checking and optimization tool. While executing End of Day process, the store manager can chose to run the iVend database optimization script. iVend database optimization includes checking the database for any inconsistent data, rebuilding the indexes and shrinking the database log files.

Detection of Retail Peripherals at the POS

Whenever iVend POS is installed for the first time, the application will suggest the OPOS peripherals for which the device drivers are pre-installed. This saves valuable time in appropriately configuring standard retail peripherals at each POS.

Mercury Payment Processor

Mercury payment processor integration for US has been incorporated in this release.

DBS Payment Processor

DBS payment processor integration for Singapore has been incorporated in this release. The integration also supports the debit card sales with the PIN entry.

Enhancements

Store Specific Sales Person

iVend supports defining a sales person and then attaching it to a specific store. This allows better and effective management of store executives across the retail chain. This feature also allows defining store executives which may be common across all the stores in the retail chain.

Purchase Order

Purchase orders for the stores can be created from iVend Enterprise in iVend Unplugged. This feature also gives an option to edit the purchase order at iVend Enterprise which were created from the stores.

Batch/Serial Based Promotion

Promotions can now be defined for particular item batches/serial of an item. This functionality enables the user for running the promotions based of serial/batches.

Discount Amount in Promotion

User now has an option to define the discounts either in percentage or in absolute amount terms on the promotion.

For more details on iVend Retail 5.8 Features and an exclusive demo Register Here

iVend Retail Summit – 2013

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iVend Retail Summit, 2013 was a resounding success. The partner event which spanned for 3 days had a good mix of sessions covering growth drivers by Kamal Karmakar, CEO CitiXsys Group of Companies and interesting sessions on the new innovations, product trainings, product roadmap for iVend Retail Management Suite and informative sessions on Marketing and Joint Marketing with partners.

iVend Retail Management Suite from CitiXsys has matured from an application to a Retail Platform where the constituent complementary applications of the suite are now available in their individual capacities to be integrated into standard ERP and Accounting applications.

The recent innovations make iVend Retail Management Suite firmly substantiate the organization’s goal of bringing technology innovations to make profitable retailers and happy customers. This was emphatically reflected when CitiXsys announced iVend Passes and iVend Mobile.

iVend Passes is a platform for retailers to deploy Digital Passes on Apple Passbook and Android devices helping retailers stay connected with their customers and enhancing customer experience.

iVend Mobile is a POS on an iOS device or an Android tablet, equally suited for small format retail chains and large format retailers and is used for faster expansion or as a queue buster.

The cornerstone of the sessions was the announcement of CitiXsys Knowledge Portal, which will serve as the central repository of knowledge for all partners, customers and CitiXsys employees to collaborate better. The CitiXsys Knowledge Portal, which immediately got the name CKP was very well appreciated by the partners as the portal aims to provide a single window to address all queries of partners through its comprehensive forums section, knowledge base repository, wikis, marketing collateral, etc.

Breakout sessions on Sales and Consulting were held in parallel. All the sessions whether related to sales or consulting & implementation were extremely interactive and iVend Passeshelped partners not only understand the applications and their positioning better, but also gave them an opportunity to clarify their queries related to consulting.

The consulting & implementation track covered detailed sessions on implementation methodology, product trainings and how can partners effectively utilize the CitiXsys Support Infrastructure to better serve their customers.

The partners also got to understand how CitiXsys can help them better market iVend Retail Management Suite in their respective markets by leveraging the Joint Marketing initiatives of the Marketing Division at CitiXsys.

The session concluded on a “high”, with a commitment to host a similar session early coming year.

Let’s Meet Again – iVend Retail Summit 2013

It was a grand one at Thailand last year and continuing the trend let’s meet again at New Delhi, India this year. CitiXsys invites all its partners to iVend Retail Summit 2013 with a focus on Strategizing Sales and Team Enablement. Along with exhaustive sessions on Retail Sales, Implementation Learning and Knowledge Sharing, we would showcase our hospitality and passion to the attending Partners.

A once in a year opportunity for your Sales force and Implementation teams to learn about iVend Suite’s newest products & features, share best practices, experience the latest product innovations, and learn new skills and techniques. Series of meetings, group discussions, product demonstrations, and welcoming partner meets made this event a grand success.

Let’s meet, interact and rediscover our passion to excel in the world of Retail. CitiXsys is overwhelmed to have a global network of committed, reliable, and trusted partner Network and who deliver ‘Quality’ software services to the Retail & Wholesale Distribution space of the ERP segment globally.

The event shall be abuzz with activity where CitiXsys employees & proud Partners from USA, Australia, Singapore, Hong Kong, Philippines, Vietnam, Taiwan, China, Thailand and India shall be attending parallel Sales & Implementation Tracks where the products will be showcased and the roadmap ahead will be shared.

We look forward to meet all the associates and anticipate their valuable participation and their inputs to improvise and further strengthen our systems.

Not to miss the cocktail dinner party towards the end on 19th April 2013, looking forward to see you there..

Era of Modern Retail (in India) begins with FDI

The Indian Retail Industry is the 5th largest retail destination and the second most  attractive market for investment in the globe after Vietnam as reported by Global Research firm AT  Kearney‘s Era of Modern Retail begins with FDI. The  growing popularity of Indian Retail sector has resulted in growing awareness of  quality products and brands

All Indian households have traditionally enjoyed the convenience of calling up the corner grocery/ Mom & Pop or the “kirana” store, which is all too familiar with their brand preferences, offers credit with door delivery. New Mall based shopping formats are gaining popularity in most cities today, the price-sensitive Indian shopper has reached out to stores such as Big Bazaar mainly for the steep discounts and bulk prices, although most shoppers still prefer the convenience and access offered by the local store.

So how would these Western multi-brand stores such as Wal-Mart and Carrefour strategize their entry into the country and gain access to the average Indian household?

Wal-Mart has already entered the market through its partnership with Bharti, and gained opportunity for some early observations. The company’s entry into China sure must have brought some understanding on catering to a large, diverse market, and perspectives on buying behavior in Asian households. Carrefour on the other hand has launched its wholesale cash and carry operations in the country for professional businesses and retailers. The only ways we see these retail giants gain some quick wins while reaching out to the Indian consumer are-

For one, they will effectively harness their expertise with cold storage technologies to lure customers with fresh and exotic vegetables, fruits and organic produce.

Secondly, they will attract Indian consumer with a range of inspirational global foods and household brands.

Thirdly, by supporting domestic farmers will try ensuring supplies of essential raw materials to them.

Surely, these should engage shoppers’ and farmers interest–but what needs to be seen is whether they can effectively combine these benefits, with the familiarity, convenience and personalized shopping experiences that the local Mom & Pop  or “kirana” stores have always offered.

In emerging markets where FDI has been allowed, it has been observed that organized retail can’t grow beyond a point. The average share of Modern Retail in China is about 25%. Back home where it is open to large Indian corporations, only about 25 to 27% of trade is through Modern Retail. Extensive Market research indicates that an average family does three kinds of Shopping- daily, weekly and monthly. In monthly shopping, people usually buy groceries in bulk from larger stores for better deals. Weekly & daily purchases are top-up purchases and the key driver here is convenience. This is largely driven by door-to-door delivery. Modern Retail will struggle to offer such a facility.

Indian organized retail industry is one of the Sunrise sectors with huge growth potential.

Total retail market in India stood at USD 350 billion in 2007-08 and is estimated to attain USD 573 billion by 2012-13.

India is the second most attractive retail destination‘s globally from among thirty emergent markets. Foreign companies ‘attraction to India is the billion-plus population. Also, there are huge employment opportunities in retail sector in India. India‘s retail industry is the second largest sector, after agriculture, which provides employment. FDI in Retail is a blessing which would lead to massive job generation, inflow of foreign investments in villages, reduce farm wastage, provide farmers’ their due in form of higher prices for their produce and will not have any impact on a traditional Mom & Pop store or ” kirana” merchants in any way whatsoever. The strong back-end infrastructure of organized Retail would help reduce wastage from farm production and improve efficiency of a highly-fragmented food supply chain in India and give the much needed push to small & medium scale manufacturers where they can utilize multi-brand Retail chains as marketing interface to promote their brand among masses.

iVend Retail Management Suite is a complete solution from CitiXsys. The suite provides retailers a real time view of their operations with centralized control enabling effective and faster decision-making. It helps retailers succeed in their business by providing connected modules including: in-store management, eCommerce, Customer Loyalty Programs, Pricing & Promotions, Inventory Management & Planning, and Business Intelligence & Analytics

Retail Management to Control Pilferage

Retail business owners certainly appreciate how busy and complex operating a store can be on any given day, but how often do you really think about the huge amount of Pilferageinformation that needs to be tracked? Every piece of merchandise, every customer transaction, every time a cash register drawer is opened – all of these hold the potential for profit or loss. Multiply that by your number of locations, and you have an enormous amount of data to record and process. A comprehensive retail management software system can gather and process that data for you, putting the information you need to run your business most effectively right at your fingertips.

With the iVend Retail Management Software, you can track inventory, observe the buying patterns of individual customers and customer groups, find the availability of an item at one of your other locations, manage your online store, and so much more. One of the most critical benefits to an integrated retail management software system, though, is the ability to know what goes on in your store. One of the most common problems faced by retail stores and chains is the issue of pilferage; responsible for close to half of all retail losses, internal threats are the biggest source of loss for retail stores. Your POS system can help you keep those losses from pilferage under control.

Your iVend  monitors and records every transaction that the cash register processes – every sale, every return, every voided transaction, every time the drawer is opened. It records till counts, at the beginning and end of the day and periodically throughout, tracking variance. You can set up separate logins and passwords for each employee, so you know who was responsible for the register during which transactions. Biometric login strategies, supported by iVend, prevent employees from stealing one another’s passwords. By reviewing the logs of these transactions every day, you can identify any unusual activity – the drawer being opened an excessive number of times, several small returns or refunds, or anything else that stands out. Unexplained, anomalous behavior at the register can be a sign of theft or fraud.

Tracking your inventory is another way that retail management software helps you control pilferage. By keeping a regular, accurate count of your stock – and making sure employees know that your inventory is tracked by the software – you can reduce the chances of your merchandise walking out the door when it shouldn’t. Having the ability to track inventory offers advantages beyond loss prevention as well; retail management software allows you to check the inventory of other stores in your chain and for your online store, and to observe what sells well and what stays on the shelf, which can help you make future inventory purchasing decisions.

You can keep track of customer purchasing data with iVend Retail Management Software as well. You can analyze the buying habits of your customers, create discounts and sales, and develop and manage customer loyalty programs to keep your customers coming back. You can view customer contact information, balances, and credit limits at the POS, and record multiple billing and shipping addresses for your customers. These features allow you to improve your customer service, but they also have important loss prevention applications. Reviewing POS transaction logs with an eye to identifying unusual numbers of large returns and comparing them to inventory shortfalls at other store locations can help you identify potential fraud.

Our iVend Retail solution allows you to improve the efficiency and quality of service at your retail stores while controlling potential losses due to pilferage.

To know more about our iVend Retail management Suite Contact Us or mail us on info@citixsys.com.

Webinar on enhanced features of iVend Retail 5.6

iVend Retail version 5.6 is indeed by far the most path breaking release of iVend Retail. This version incorporates a substantial number of iVend Retail Enhanced featuresfeature enhancements, which include:

Training mode: to help retailers ramp-up their new staff on realistic LIVE data without integrating these training transactions in to the LIVE system.

Coupons: Retailers can define their own coupons or allow coupons extended by manufacturers to be redeemed in the retail chain

Enhanced Promotions Engine: This includes bonus buys by defining “buy conditions” and “get options”. There are over 20 different types of promotions, which can be configured.

Tax Condition Setup: There are approximately 9 different parameters based on which tax condition can be determined

Discount Groups: The application can now categorize discounts into 4 types – Manual, System, Coupon, and Promotion Discount

Store Groups: To ease manageability of stores by categorizing them into different groups.

Not only this, the application is now capable to be implemented in a stand-alone mode – we call this iVend Unplugged – an ERP agnostic, complete retail management solution.

Join our webinar as per your convenience on the dates mentioned below to know more about iVend Retail

1.30pm – 3.30pm AEDT – Sydney Time
September 11th 2012
7.30am – 9.30am EDT – New York Time
September 13th 2012

CitiXsys Leadership Summit 2012

The message was clear: The CitiXsys group wanted to Rediscover the purpose & Realign the Objectives

CitiXsys Leadership team

March 2nd 2012-The entire leadership team was together under one roof at Bangkok for a complete working week. Series of meetings, group discussions, product demonstrations, and welcoming partner meets made this event a grand success.

CEO speaks, interacts and thus discovers that the team is passionate, committed, reliable, trusted, and has that ‘Quality’ software and services being delivered globally to the Retail & Wholesale Distribution space of the ERP segment. Internal processes were strengthened, the management institutionalized controls and the strategy was laid forward for the Year 2012-13. CitiXsys proud Partners from Australia, Singapore, Hong Kong, Philippines, Vietnam, Taiwan, China and Thailand, attended the parallel Sales & Implementation Tracks where the products were showcased and the roadmap ahead was shared. Our immense Thanks to the associates for their invaluable participation and providing their inputs to improvise our systems.

Not to miss the cocktail dinner party towards the end that really upheld further that this young group is fun loving and definitely “Party Harder” category!

The message is clear: the CitiXsys group has a purpose and a team to fulfil that purpose.

We will soon be meeting again… Destination Europe? LatAm?

iVend expands its Retail Application offerings at NRF 2012

 

Banner to register

 

 

 

 

 

 

 

CitiXsys introducing iVend Loyalty, Analytics, Web Storefront & Mobility at their booth#2463

Join CitiXsys at the National Retail Federation (NRF) 101st Annual Convention & EXPO at the Jacob K. Javits
Convention Center in New York City to View and experience the Retail Industry’s innovative and easy to use
iVend Application’s for Retail Management, Business Intelligence, Loyalty. We share our Knowledge and expertise
to unveil the most comprehensive Retail Management Suite that’s Agile & Scalable.

CitiXsys booth at NRF shall be abuzz with Demo and display of iVend Retail Management Suite and we will share
our experiences to provide a solution for retail challenges faced by modern day retailers

iVend management Suite focuses to address following topics:

  • Understanding Mobility for Smart Retailing
  • Loyalty for an engaging shopping experience for your customers
  • Promotions to imbibe Loyalty to your brand increasing repeat footfalls.
  • Leveraging analytics to gain organization insights to make smarter decisions

Register here for a free Expo pass and book an exclusive demo of iVend Retail Management Suite
at our Booth#2463

For more information and details about CitiXsys products, log on to www.citixsys.com or mail us at info@citixsys.com

 

How an SME can Shrink the Shrinkage from Employee Theft

Shrinkage in the retail industry is a serious matter, averaging over $30 billion dollars a year. And the majority of that shrinkage (43%) is due to employee theft, according to a survey by the National Retail Federation.

This can be especially problematic for a SME retailer; as the business grows, owners must accede control and oversight of the daily operations to others while focusing on the management and long term strategy of the business. This can leave them vulnerable if they do not have the proper controls in place to guard against internal theft.

Many rapidly growing small and medium retailers tend to rely on the trust of  their employees as well, especially long time members. They may not realize the need for security controls until it’s too late.

A good retail management solution, such as iVend Retail, offers key features that will successfully discourage many leading methods of theft. Consider these common scenarios:

(A) A sales clerk at one of your locations gives her login and password information to a friend, who then accesses the retail POS system and steals cash from the till, as well as hacking confidential customer data.

Security Feature: The iVend Retail management solution integrates with a leading biometric fingerprint reader, DigitalPersona, effectively tying security and user rights to the employee’s fingerprint. This allows for complete employee accountability, confirmed audit trails, prevention against unauthorized access, and more.

(B) An employee works in cahoots with an outside partner, who comes into the store to return a single item several times. The employee scans the return repetitively throughout the day, and processes several cash refunds.

Security Feature: The iVend Retail management solution allows only one return per each specific item. The system will lock that item from being returned multiple times, even if it’s at a different location.

(C) Several employees are pilfering small amounts of inventory from various locations throughout the year. While each item isn’t substantial, the total cumulative amount over a year’s time is significant. The discrepancy in inventory is only discovered at the annual physical inventory count.

Security Feature: Cycle counts of inventory can be performed through the iVend Retail management solution periodically throughout the year, thus identifying discrepancies in inventory on a timely basis.

(D) A store clerk gives random and significant discounts on purchases to her friends without any authorization.

Security Feature: The iVend Retail management solution allows you to set discounts, price controls, and price changes at different levels of management.

Other security controls include the ability to force reason codes and comments for returns and exchanges and till counts at various intervals throughout the day.

In these tough economic times, it is crucial for a business to have access to current information and control over operational data. Our iVend Retail Management solution, an SAP Business One addon, is a complete end to end solution that allows the management team to have complete control over each store’s operations in real time.