COMPANY : Desarrollos Culturales Costarricenses Corporation’s

Country: Costa Rica, South America

Industry : Book Stores

Costa Rican Cultural Development, DCC S.A. is based in San Jose, Costa Rica. Dedicated to the development of culture,

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the company is one of the leading importer, distributor of books, educational products and fine stationery of Costa Rica and Central America.

As a well-established retailer with over 22 retail stores and supplying across the country, DCC wanted to use the advantage of a strong market position to drive business growth. To achieve this objective, the corporation wanted to maximize sales opportunities from its existing customer base, and to expand into other areas of South & Central America.

Challenges

• Non-integrated retail system
• Difficulty in setting up promotions & discounts
• Inefficient stock monitoring and stock movement
• Inadequate customer information

With the goal of improving productivity, increase inventory visibility across the retail chain and to increase sales from its existing customers, DCC started searching for an Enterprise Class retail system that could integrate their overall retail business functions.

Managing hundreds of inventory items, DCC was struggling to effectively control the inventory levels and cope with the fast changing demands of their customers.

Managing retail operations with inventory control and good customer service seemed like a complex task since their retail stores were located in different regions of the country.

DCC was keen to analyze sales and inventory performance in real time. The company’s goal was to gather more accurate and timely figures to support decision making.

Their existing legacy system was unable to manage such transaction volumes and was falling short of the expectations.

Solution

iVend Retail with SAP Business One

Benefits :

• Standardized business processes based on industry best practices
• Enhanced Inventory Control
• Improved customer service
• Ease to setup and monitor discounts and promotions
• Faster order processing

iVend Retail Management Suite has helped DCC integrate their retail operations across all 22 stores spread across the country. The solution helps DCC stay connected with collaborative insights to his business operations.

iVend Retail Management Suite delivers up to date visibility of stock across the retail chain extending complete stock visibility across the retail chain.

DCC’s legacy point of sale (POS) and back-end applications were hindering the company’s attempts to streamline its business processes to access timely and accurate business information.

iVend Retail Management Suite, a complete Retail Management Suite seamlessly integrated with SAP Business One was the solution set that addressed all the business expectations of DCC.

“Yes, we improved importantly the time of attention to customer at the register, we now have more information about the transactions and the promotions are set up quicker, training and induction of new employees is now faster due to the iVend’s user friendly interface”

Marco Montoya,
Financial Manager