iVend is a comprehensive Retail Management Solution to manage Head Office, Store and POS operations. The SAP certified fail safe integration with SAP keeps the head office always connected with the store operations across the complete retail chain.
iVend is used by both large or small retailers. A large retailer with hundreds of stores needs sophisticated, integrated retail suite of applications to manage retail operation. A small retailers with upto 20-30 stores need retail software that can be scalable to grow with and add advanced modules easily as-and-when they grow. POS is just 5% of retail landscape. iVend suite of Retail Applications provides applications like Loyalty Management, Promotions, Inventory Management, Inventory Planning, Mobile POS, eStore, Business Intelligence, integration with good backend solution apart from having a great Point of Sale and Store Management. Integrated Loyalty module, Gift Card features and integration with leading payment processors & gateways allows retailers to have a 360 degree visibility of their operations spanning from Store Operations on one hand to Financial and Supply Chain on the other. High levels of scalability are brought about by latest technology, simple & intuitive interface, with robust Head Office engine backed by SAP – and industry leading business management application.
Its unique replication and integration services completely take away the constraint of being always-connected to the Internet. iVend Retail allows retailers to continue doing business even if the Internet connection between the Head Office and the store is severed.
As the customers become more and more demanding, retailers feel the pressure to constantly innovate and keep offering its customers unified shopping experience across different channels of sales. Multi – channel retailing which allows the customers to buy online, Mobile POS which increases the in-store shopping experience are no longer things of the future.
With Multi-Channel retailing fast becoming a norm it is also getting imperative for the retailer to have a better and detailed view of his business. Capturing and collating data is no longer sufficient. Ability to analyze the data to convert it into actionable information is imperative. iVend Retail Analytics allows the decision makers to delve deep into the data and churn out myriads of reports for all levels of decision making – be it the store manager or the executive management at the Head Office.
iVend also comes with very well defined APIs (Application Programming Interface) that makes the application integrate with any other systems or ERP. CitiXsys released integration with SAP Business One and SAP ERP/ SAP Business All-in-One. Partners and customers can download the APIs and integrate with any other system of choice. This makes iVend Retail extremely versatile and scalable.
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Few Customer testimonials
“The implementation and roll out of iVend Retail at SVSE utilizing the consulting resources of CitiXsys was definitely a positive experience. We found their attention to detail matched our Company’s high standards of quality and customer satisfaction. Communications between all parties was prompt and professional. We will continue to grow our business using software and services from CitiXsys”
Mary Keen, GM Merchandize
Silicon Valley Sports Entertainment, USA (San Jose Sharks)
“CitiXsys has really made sure that customers have all the necessary resources needed to educate themselves and find answers to questions fast and easy. I’m very impressed with the overall functionality of iVend. I’ve worked on “Retail Pro” and “Bean Store” in the past and iVend by far is the most user friendly POS software I have used. “
Marco Albrecht, VP Retail Operations
Industrie USA [In Add Minus Stores]
“I’ve worked with many support partners on many solutions, and without hesitation, I can say CitiXsys has met my expectations in areas where many previous ‘support’ partners haven’t. They take an interest in your business processes and don’t expect you to compromise for the sake of the product. If you are not happy in an area that you feel has not met your expectation, they will act to remedy it at once, taking the approach that if one client wants this today, it will most likely be another client expecting it tomorrow. Remote support is no issue; it is like they are on your doorstep anyhow.”
Glenn Callegari, Managing Director