Kamal has been responsible for the company’s evolution to be a specialist provider of software products in Retail segment. Kamal’s responsibilities include Business Strategy, Global Sales, Product Innovation and Growth. Under his leadership, CitiXsys grew to become the market leader in Retail Technology domain and known as an innovator in Retail sector. He has also guided the organization to receive several prestigious awards in tech industry. Beyond his work in CitiXsys, Kamal has considerable experience at counseling executives at high growth companies on strategy formulation, business model transformation, and implementation of balanced scorecard in their enterprise. He has worked with many companies in a counseling capacity with an exceptional track record of helping management teams achieve better strategy & bottom-line improvements. A graduate of Harvard Business School, Kamal is well recognized in the industry and is on board of various companies globally including being a member of SAP Advisory Council for Business One in Germany.
Chief Operating Officer
Pankaj leads the development and consulting practice of CitiXsys. It is under Pankaj’s tutelage that the CitiXsys retail strategy is transformed to fully functional feature-rich enterprise software, which is now been delivered to the global markets. His core responsibilities include Strategic Partnerships, Product Roadmap, GoTo Market Strategy and Consulting Projects. He possesses unparalleled ability to identify market trends, segment customer needs, map competitive landscape and champion, as well as execute, new investments. As a strategic thinker and evangelist, Pankaj leverages his expertise in product management, software engineering and business operations to drive business growth and frictionless customer experiences. He skillfully combines his hands-on technical skills with the ability to collaborate among multiple business units and execute strategic goals and objectives. Pankaj holds a bachelors degree in Mechanical Engineering from Karnataka University.
Paula Da Silva
Senior VP of Sales – Asia Pacific
Paula joined CitiXsys in 2006 and currently leads a team of committed professionals; by mentorship and close collaboration with her colleagues, Paula is focused on the continuing development of the channel’s business across the region. Paula has been instrumental in building the company from the ground up into a recognizable brand in the retail industry.
Known for her strong track record of operational excellence and innovative problem solving. Some of her achievements include; defining organizational go to market strategies, promoting operational effectiveness, and elevating team performance through inspirational leadership.
Prior to CitiXsys Paula held various managerial positions with organizations such as Microsoft and William Buck Chartered Accountants.
Paula holds a Bachelor of Commerce with a major in Accounting and Law from the University of Western Sydney, Australia.
Sr. Vice President – Europe
Richard brings in 30+ years of professional experience in Global Sales and Channel Development and is a high-profile name in retail circles. He has vast experience in Business Development and Large Account Management, and an unparalleled background with major retail players such as RetailPro International. In his current role at CitiXsys Europe he is responsible for large enterprise sales, deploying alliance strategy, retail policies, commercial management, channel partners and local management recruitment.
Vice President – Product Marketing
Manish manages the Product Marketing function at CitiXsys. In last 9 years, Manish has led multiple business functions and established controls in the day-to-day operations. Manish works closely with the CEO and supports company’s future growth strategies through various organizational and account management activities. His main responsibilities include Product Marketing, Marketing Communication, and Channel Enablement Programs. Manish is also the main speaker for the organization and organizes worldwide participation in industry events. Manish carries over 20 years of qualitative experience in Consulting, Pre-Sales, and Channel Management in Enterprise Application space. A true presenter showcasing CitiXsys products and services, Manish is a go-to person for any assistance in partnering with CitiXsys. Manish holds masters degree in Software Systems from Birla Institute of Technology and Science, Pilani.
Vice President – Consulting
Ajay Mamgain manages global consulting team and functions. As Vice President Consulting, he leads a team of consultants responsible for deployment, project management, and technical enablement and support while ensuring customer success. Ajay develops and implements standard engagement methodologies, including consulting frameworks, tools and workforce development for the on-boarding of our global partner network, customers and their businesses.
Ajay is a strategic technology and business leader, contributing over 21 years of industry experience in various areas of enterprise applications like SAP, Microsoft, Navision and IFS across functional responsibilities like sales, business development, services and partner management.
Director – Program Management Office
Ritesh heads the Program Management Office (PMO) controlling the delivery process wide all the global offices of CitiXsys. He liaises with the regional sales and delivery teams for a smoother operational flow of partner/ customer service. As a member of the Executive Team, Ritesh is also the contact point for the Board of Directors. His main job functions at CitiXsys involve Finance, HR, Order Management, MIS and Quality Process Controls. Ritesh brings over 14 years of industry experience in the quality and functional domain. Having worked as a Management Consultant in the past, he has been involved in the corporate strategy, management reviews and business process reengineering activities at IT, BPO, Automotive, Manufacturing and Services sector. Ritesh holds a bachelors degree in Computer Science from British Columbia University (Canada). Ritesh is a certified auditor for various International Quality Standards including 9001, 14001, 18001, and 27001 thru British Standards Institute (BSi).
Director – EMEA Channel
Maher takes control of the CitiXsys sales process at Middle East and Africa region and also covers the channel business for the EMEA region. He is currently structuring the corporation at Dubai and evaluating business opportunities with the new associations in the region. He is showcasing the CitiXsys Retail Suite in and around the MENA region thereby building a strong foundation for business opportunities with the Channel Partners. Maher carries over 15 successful years in sales, marketing and segment business management. Having worked for top IT giants (Microsoft and HP) in the past, Maher has been instrumental in deriving company targets, setting goals and expectations and, achieving business profitability. He is accustomed to dealing in large and complex structured organization that involves multiple stakeholders. Maher holds a bachelors degree in Electronics Engineering from Ajman University of Science & Technology.
Director Consulting – North America
As a Director of Consulting, Gianluca brings two decades of work experience in Retail Consulting, IT Project Management and Product Management. Gianluca also has seasoned exposure to international retailing, operations and IT professional services. He has worked in companies such as GE Information Services, CSC, Cable and Wireless Communications, Politecnos, La Perla and Retail Pro. He is well-versed in modern POS systems, application software and procedures with expertise in the retail domain.
In CitiXsys, Gianluca focuses on retailing and especially mobile POS and eCommerce. As Director Consulting, he handles a wide spectrum of activities ranging from development to implementation of iVend Retail management Suite. Over time, Gianluca has garnered considerable expertise in operations, business processes and retail technology.
Director – Global Support
Ankur heads the Global Product Support division and also manages the Software Licensing at CitiXsys. He manages a skilled team of Customer Service Representatives who are available round-the-clock for any post sales technical support and guidance. Further to this, he is the contact point for L3 Support, Software Licensing, Ticketing System, Feedback, and Support Issues Escalations. Working as an Operations Consultant in the past, Ankur is process oriented and has been involved in disparate business roles. As a truly customer focused individual, he personally involves in the resolution process and strives to adequately bring issues to a closure. With direct exposure of sales, Ankur understands pain areas of the partners and proactively devises methodology towards customer satisfaction. Ankur is a Computer Science graduate with core experience in Business Process mapping and Execution. He is a certified ISO 9001 internal auditor and has been instrumental in setting up the business processes across various business domains.
Director of Sales – Latam
Gerardo manages the commercial operations for CitiXsys in Latin America from Mexico City. His core responsibilities include Sales, Partner Relations, Business Development, Forecasting and Market Analysis. Taking care of the revenue targets for CitiXsys in the region, Gerardo engages directly in major accounts and major and key initiatives for Latin America.
Gerardo carries over 18 years in the IT industry in companies such as SAP and Microsoft working in environments of scale, high complexity and high pace. His vast experience in consulting, support, sales and business development is key in the strategic alliance development and business generation.
Gerardo holds a Master Degree in Business Administration from the ITESM and a Bachelor Degree in Industrial Engineering from Universidad Iberoamericana in Mexico City.