Executive Management Team

iVend Retail – A CitiXsys Product

CitiXsys is a leader in retail management software that is recognized worldwide for its rich functionality, multi-national capabilities, and unparalleled flexibility. The flagship solution suite, iVend Retail integrates vital systems to produce a flawless ecosystem where data flows instantly and freely, with minimal IT investment. Designed to provide exceptional customer experiences throughout the entire shopper and dining journey, iVend Retail solutions for point of sale, loyalty, eCommerce, digital passes, analytics and mobility will increase revenue, improve customer retention, and bring in new business, all while lowering your operating costs. Our suite of solutions is available through a worldwide distribution network of certified partners.

A Channel Centric Company

CitiXsys partners with some of the world’s leading software companies, including Microsoft with certified gold status and SAP Software Solutions with strategic alliances for technology, services and product development worldwide.
iVend Retail is distributed exclusively via our global network of software resellers who bring expertise to a range of services including implementation and integration from single store environments to multi-store, multi-geography retail ecosystems.

Our Global Offices

With operations spread across the globe, CitiXsys is predominantly a channel driven organization taking its solutions to customers through an effective and efficient network of channel partners. Hundreds of channel partners across the world have created successful practices around our solutions.

Awards & Recognition

Leadership Team

The leadership behind iVend Retail includes retail business experts from across the globe who deliver quality services for regional sales, marketing and consulting to ensure that our customers always have the most comprehensively feature rich, flexible and robust suite of retail software solutions for their businesses.

Kamal Karmakar

Kamal Karmakar

Chief Executive Officer
Linkedin

Kamal Karmakar is CEO, founder and promoter of CitiXsys. He has been responsible for the Company’s evolution to be a specialist provider of software products for the retail and hospitality industries, including its flagship solution iVend Retail.

Kamal’s responsibilities include Business Strategy, Global Sales, Product Innovation and Growth. Under his leadership, CitiXsys has secured $45M in outside investment and grown to become a market leader and continual innovator in the retail sector. Kamal has also guided the organization to receive several prestigious technology awards.

Beyond his work at CitiXsys, Kamal’s experience includes counseling executives at high growth companies on strategy formulation, business model transformation, and implementation of a balanced scorecard. He has worked with many companies in an advisory capacity and has an exceptional track record of helping management teams achieve better strategy and bottom-line improvements.

A graduate of Harvard Business School, Kamal is well recognized in the industry and is on board of various companies globally, including being a member of the SAP Advisory Council for Business One in Germany.

Pankaj Mathur

Pankaj Mathur

Chief Operating Officer
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As Chief Operating Officer, Pankaj leads the development and consulting practice of CitiXsys. It is under Pankaj’s tutelage that the CitiXsys retail strategy is transformed to fully functional feature-rich enterprise software, which is now been delivered to the global markets. His core responsibilities include Strategic Partnerships, Product Roadmap, GoTo Market Strategy and Consulting Projects. He possesses unparalleled ability to identify market trends, segment customer needs, map competitive landscape and champion, as well as execute, new investments.

As a strategic thinker and evangelist, Pankaj leverages his expertise in product management, software engineering and business operations to drive business growth and frictionless customer experiences. He skillfully combines his hands-on technical skills with the ability to collaborate among multiple business units and execute strategic goals and objectives.

Pankaj holds a bachelors degree in Mechanical Engineering from Karnataka University.

Paula Da Silva

Paula Da Silva

Executive Vice President of Partners and Alliances – Global
Linkedin

Executive Vice President of Global Partners and Alliances for CitiXsys, Paula Da Silva has more than 25 years of experience in information technology. Since 2006, Paula has been instrumental in building iVend Retail into a global market leader in the retail industry and currently spearheads the recruitment of channel partners to expand iVend Retail’s worldwide footprint. As a thought leader she has authored multiple online articles for publications like Apparel, Retail Touchpoints, Total Retail, RIS News and Multichannel Merchant. Frequently invited to speak, she’s made appearances at Retail Now, The Australian Retailer Association and at Sage Partner Community events. Paula’s passion for retail extends to her personal life where she has made shopping an artform, visiting premier shopping destinations around the globe from Sydney to Los Angeles.

Mia Farber

Mia Farber

Vice President – Global Marketing
Linkedin

Mia joined in CitiXsys in 2015 as Director of Marketing for North America and today is responsible for providing leadership and executing on marketing initiatives for CitiXsys globally. She brings 10 years of marketing experience for B2B and B2C technology companies in the retail, supply chain and food & beverage sectors. Her expertise lies in developing award-winning content and delivering data-driven demand generation campaigns. Mia works closely with regional sales teams to develop strategies for demand generation and has a keen eye for regional marketplace variances having worked in the USA and abroad in Africa & Latin America.

Mia holds a bachelor’s degree in Sociology from Wellesley College in Wellesley, Massachusetts, USA and obtained her Master’s Degree in Business Administration (MBA) from the Kenan-Flagler Business School at the University of North Carolina, Chapel Hill, USA.

Manish Chaturvedi

Manish Chaturvedi

Vice President of Product Marketing
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Vice President of Product Marketing, for CitiXsys, Manish Chaturvedi has successfully led multiple business functions and established controls in the day-to-day operations. He works closely with the CEO and supports the Company’s future growth strategies through various organizational and account management activities. Today, Manish focuses on the continuing development of CitiXsys’ enterprise business.

Manish carries over 20 years of qualitative experience in Consulting, Pre-Sales, and Channel Management in Enterprise Application space. A true presenter showcasing CitiXsys products and services, Manish is a go-to person for any assistance in partnering with CitiXsys.

Manish holds MS in Software Systems from Birla Institute of Technology and Science, Pilani.

Ajay Mamgain

Ajay Mamgain

Vice President – Consulting
Linkedin

Ajay Mamgain manages global consulting team and functions. As Vice President Consulting, he leads a team of consultants responsible for deployment, project management, and technical enablement and support while ensuring customer success. Ajay develops and implements standard engagement methodologies, including consulting frameworks, tools and workforce development for the on-boarding of our global partner network, customers and their businesses.

Ajay is a strategic technology and business leader, contributing over 21 years of industry experience in various areas of enterprise applications like SAP, Microsoft, Navision and IFS across functional responsibilities like sales, business development, services and partner management.

Ajay Mamgain

Agneesh Jain

Vice President Program Management
Linkedin

As Vice President Program Management, Agneesh Jain is responsible for Program management of all products at CitiXsys. His expertise in HUB Integrations has facilitated CitiXsys products to penetrate the retail market and expand customer base in the ERP world. His in-depth knowledge in product development captures intricate details in software solutions. High moral of the testing, and support team under his able leadership has been instrumental in achieving customer delight.

He is a strategic technology and business leader, contributing over 19 years of industry experience in various areas of enterprise applications development, software testing, application support, business development, services and partner management.

Agneesh has accomplished Masters in Business Administration from Sikkim Manipal University and Bachelor’s in International Business from Delhi University, India.

Ritesh Aurora

Ritesh Aurora

Managing Director
Linkedin

As Managing Director for CitiXsys, Ritesh oversees company-wide performance and serves as a member of the executive team and main contact point for the Board of Directors. He works with the Board to produce strategic plans and objectives for the long-term future of the company, and all global sales and delivery teams to ensure targets have been achieved. Ritesh also heads the Program Management Office (PMO) to ensure smooth operational flow of partner/ customer service, and manages Finance, HR, Order Management, MIS and Quality Process Controls.

Ritesh brings over 17 years of industry experience in the quality and functional domain. Having worked as a Management Consultant in the past, he has been involved in the corporate strategy, management reviews and business process reengineering activities in the IT, BPO, Automotive, Manufacturing and Services sectors.

Ritesh holds his bachelor’s degree in Computer Science from The University of British Columbia and is a certified auditor for various International Quality Standards including 9001, 14001, 18001, and 27001 thru the British Standards Institute (BSI Group).

Ankur Khanna

Ankur Khanna

Head of Business Development
Linkedin

As Head of Business Development for CitiXsys, Ankur Khanna holds a strategic role in influencing and shaping the business by penetrating new markets, expanding market share, and driving sustainable revenue growth. Having held support, sales and consulting roles in his tenure at CitiXsys, he is process oriented and skilled in identifying emerging business opportunities, cultivating partner relationships, strategically developing and internal leading teams through complex projects. As a truly customer focused individual, Ankur is personally involved in proactively resolving customer issues and driving towards customer satisfaction.

Ankur holds a degree in Computer Science with core experience in Business Process mapping and execution. He is a certified ISO 9001 internal auditor and has been instrumental in setting up business processes across various domains.

Shadi-Al-Fraijat

Shadi-Al-Fraijat

Channel Sales Director – MENATP
Linkedin

A self-motivated & driven manager, with experience and knowledge on developing new and existing business, Shadi leads the CitiXsys sales process and also covers the channel business for the MENATP region. Shadi is responsible for building a network of strong channel partners, strategic alliances, working with them towards growth for both iVend Retail Market and partner business. With over 11 years of experience, Shadi has previously worked with NCR Corporation and HP where he played an important role in developing geographies profitably.

Dafny Varela

Dafny Varela

Channel Sales Director – Latin America
Linkedin

With over 16 years of experience in Software Technology Sales, Dafny has worked with technology giants like Oracle, Microsoft and SAP. He has extensive experience in Retail and has worked with companies like Grupo Elektra, Walmart, Grupo Gigante, Servicios Liverpool, El Palacio de Hierro.

As Channel Sales Manager, Dafny will support CitiXsys’ business in Latin America, leveraging his sales experience to help partners develop their commercial strategy and together achieve defined financial and business objectives.

Dafny holds a Master in Industrial Business Administration by Escuela de Organización Industrial de España

Pauline Jacintha Mathews

Pauline Jacintha Mathews

Channel Sales Director – SEA
Linkedin

Pauline Jacintha Mathews has more than 15 years of channel sales experience. She joined Citixsys as Channel Sales Manager with responsibility for the Company’s business across Asia Pacific. In this role, Pauline manages the field sales organization, which includes penetrating and growing new territories within the APAC region, recruiting and nurturing a value-add channel partners network, and accelerating the Company’s footprint in the enterprise market.

Prior to joining Citixsys, Pauline held several sales leadership roles as Country Manager for Cyberoam Technologies (a Sophos Company), Axis Communication and Huawei Technologies. Pauline completed her Business IT at the National University of Malaysia.