A new version of iVend 5.8 was released earlier this month with following features and enhancements-
iVend 5.8 comes with an upgraded and more intuitive installer. Running this installer allows the user to install iVend Unplugged in a demo mode with demo database for a faster and quicker setup of a demo environment. The installer also allows to utilize an existing iVend Unplugged database.
Implementation Center for iVend Unplugged
Implementation center provides different options to quickly setup and start using iVend. Using implementation center, user can setup iVend using the wizard driven setup or can use the copy express to copy the setting from an already setup iVend database, which would have been used for the UAT (User Acceptance Testing).
Automatic Upgrades helps the site administrators to easily upgrade to the new release of iVend. Before the upgrade is initiated, information about the published upgrades can be seen by the administrator in the iVend Configuration Manager helping the administrator to decide an appropriate time to upgrade to the new release. This eliminates the need to individually upgrade each station
Customers upgrading to iVend 5.8 must update the connection setting from iVend Configuration manager.
This feature helps the Administrator to control the size of the iVend database at each store. Data purging at stores are controlled centrally and is scheduled from iVend Enterprise at Head Office.
iVend has inbuilt database checking and optimization tool. While executing End of Day process, the store manager can chose to run the iVend database optimization script. iVend database optimization includes checking the database for any inconsistent data, rebuilding the indexes and shrinking the database log files.
Detection of Retail Peripherals at the POS
Whenever iVend POS is installed for the first time, the application will suggest the OPOS peripherals for which the device drivers are pre-installed. This saves valuable time in appropriately configuring standard retail peripherals at each POS.
Mercury Payment Processor
Mercury payment processor integration for US has been incorporated in this release.
DBS Payment Processor
DBS payment processor integration for Singapore has been incorporated in this release. The integration also supports the debit card sales with the PIN entry.
Store Specific Sales Person
iVend supports defining a sales person and then attaching it to a specific store. This allows better and effective management of store executives across the retail chain. This feature also allows defining store executives which may be common across all the stores in the retail chain.
Purchase orders for the stores can be created from iVend Enterprise in iVend Unplugged. This feature also gives an option to edit the purchase order at iVend Enterprise which were created from the stores.
Batch/Serial Based Promotion
Promotions can now be defined for particular item batches/serial of an item. This functionality enables the user for running the promotions based of serial/batches.
Discount Amount in Promotion
User now has an option to define the discounts either in percentage or in absolute amount terms on the promotion.
For more details on iVend Retail 5.8 Features and an exclusive demo Register Here
Mobile device multiplication among store associates, floor managers, back office and supply chain workers — and, perhaps most importantly, customers — has accelerated rapidly. For forward looking retailers who are focused on customer centricity, mobile tech integration has become the propelling force. Extension of enterprise applications to mobile devices is helping retailers achieve timely data access, break down channel-specific silos of information, facilitate tailor made sales and service, and enable true one-to-one CRM (customer relationship management) with consumers on their path to customer centricity.
The tidal wave of enterprise and consumer-mobility is here and this new age technology really puts the customer at the center of the business.
Customer-Centricity Trends and Tech Enablers
Mobility is about more than devices and wireless networks — it’s about data. Data is being gathered, processed, and pushed to applications faster than it ever has, allowing retailers to make better, faster decisions — from the storefront to the supply chain — and align those decisions with near real-time consumer preferences.
Retail Analytics enables customer centricity by giving retailers insight into data, which improves productivity and increases the depth of customer engagement. Forward looking retailers rely heavily on measurements and key performance indicators via dashboards and scorecards and relying on predictive modeling to make big decisions.
“Cross-channel” retailing was the topic of discussion last year or the year before but the mobile Internet that 50% of shoppers are taking with them on their smartphones everywhere they go has blurred any distinguishable lines between retail channels. Consumer mobility has crossed a considerable number throughout the world and looking at the way it is embraced globally, it has become the primary retail touch point.
Most retailers have some serious “channel integration catch-up” to do before they can respectfully call themselves “cross-channel” enterprises. Much less omnichannel retailers are deploying an integrated retail solution which is agile, innovative and scalable. Such a solution is their primary concern
Mobile technology is forcing change from a channel mentality to a brand mentality, and as it relates to the brand, there’s nothing so important as the consumer. Generating a user experience that is channel agnostic is the perspective so that the consumers are associated with brand, not a specific channel.
Store-Level Device Mobility
Mobile technology beholds in the context of enhanced in-store shopping experience. Implementation of this technology in store increases business opportunities for retailers and engages their customers. More and more retailers today are turning to mobile technology at checkout to enhance customer engagement and repeat buyers.
Inside the store, mobile technology has removed physical location as an obstacle to customer centricity. Consider the store-level associate who, using an ipad, can check inventory on a shoe style and size, at her store or any other in the chain, without leaving the customer’s side. That same associate can use that same device to access the customer’s purchase history, their loyalty status, and, in truly omnichannel environments, their site-browsing history and Web shopping cart. In this way, the associate can assist the customer with the completion of a transaction that started in a different channel. With mobile POS, the customer centric guest experience culminates at an entirely higher level.
Beyond enabling personalized service and transactions, mobility fuels customer centricity by creating on-the floor access to back office and managerial applications such as availability, scheduling, and inventory lookup . Because so many of a store manager’s tasks can be executed with the aid of a tablet or smartphone — as opposed to yesterday’s fixed PC — both the customer and the retailer realize the benefit of new found sales floor access to the retailer’s best salesperson and brand advocate.
Mobile enables customer centricity, whether it’s leveraged in stores for communication (email, voice, planning), productivity (access to managerial reports and task management applications), or customer service (access to customer, product, and inventory data).
iVend Retail Summit, 2013 was a resounding success. The partner event which spanned for 3 days had a good mix of sessions covering growth drivers by Kamal Karmakar, CEO CitiXsys Group of Companies and interesting sessions on the new innovations, product trainings, product roadmap for iVend Retail Management Suite and informative sessions on Marketing and Joint Marketing with partners.
iVend Retail Management Suite from CitiXsys has matured from an application to a Retail Platform where the constituent complementary applications of the suite are now available in their individual capacities to be integrated into standard ERP and Accounting applications.
The recent innovations make iVend Retail Management Suite firmly substantiate the organization’s goal of bringing technology innovations to make profitable retailers and happy customers. This was emphatically reflected when CitiXsys announced iVend Passes and iVend Mobile.
iVend Passes is a platform for retailers to deploy Digital Passes on Apple Passbook and Android devices helping retailers stay connected with their customers and enhancing customer experience.
iVend Mobile is a POS on an iOS device or an Android tablet, equally suited for small format retail chains and large format retailers and is used for faster expansion or as a queue buster.
The cornerstone of the sessions was the announcement of CitiXsys Knowledge Portal, which will serve as the central repository of knowledge for all partners, customers and CitiXsys employees to collaborate better. The CitiXsys Knowledge Portal, which immediately got the name CKP was very well appreciated by the partners as the portal aims to provide a single window to address all queries of partners through its comprehensive forums section, knowledge base repository, wikis, marketing collateral, etc.
Breakout sessions on Sales and Consulting were held in parallel. All the sessions whether related to sales or consulting & implementation were extremely interactive and helped partners not only understand the applications and their positioning better, but also gave them an opportunity to clarify their queries related to consulting.
The consulting & implementation track covered detailed sessions on implementation methodology, product trainings and how can partners effectively utilize the CitiXsys Support Infrastructure to better serve their customers.
The partners also got to understand how CitiXsys can help them better market iVend Retail Management Suite in their respective markets by leveraging the Joint Marketing initiatives of the Marketing Division at CitiXsys.
The session concluded on a “high”, with a commitment to host a similar session early coming year.
iVend Mobile POS, is one of the latest innovations from CitiXsys and forms an important part of the iVend Retail Management Suite. Built to operate on iOS devices and Andriod tablets, iVend Mobile POS suites the retail strategy of retail leaders who adopt innovative retail technologies to make their customers happy.
As an application, iVend Mobile is as relevant to mid-sized retailers who want to expand their retail footprint much faster, as it is to large format retailers who utilize iVend Mobile as a queue buster and also as a tool to optimize expensive real estate space.
The application allows small format retail chains to expand faster and open new outlets by significantly reducing time required to setup an IT infrastructure. This is achieved by iVend Mobile’s ability to directly connect to iVend HO Server. On the other hand, iVend Mobile allows a large format retail chains where a retailer would like to increase the checkout points without compromising on expensive real estate space. In this case iVend Mobile connects to the store server.
This one feature of iVend Mobile gives all retailers an unprecedented leverage for a faster expansion without any compromises.
iVend Mobile will be made available at Apple App Store and Google Play in July 2013 and will get installed on the mobile device like any other App.
The configuration settings which include setup of the peripherals, preferred language, printers, etc. are done on the handheld device.
User can either specify a fixed time during the day when the synchronization is to be executed OR the user can specify the synchronization frequency at which the transactional data from iVend Mobile will get synchronized to the iVend Server.
The transactional data gets synchronized in real time whereas the updates from iVend HO server get synchronized at the defined frequency.
iVend Mobile not only works when the device is connected to the store or the HO server over a WiFi or 3G connection (on line mode) but is also designed to work even when there is no network connectivity (offline mode)
With little to no investments in IT Infrastructure, iVend Mobile turns out to be an extremely affordable solution. The costs associated with procuring and maintaining retail peripherals for terminal POS are far more than those of running mobile POS.
The money value of time saved for the customers by busting queues is an important factor in enhanced customer satisfaction. In addition to the time saved at the checkout counter, a mobile POS gives an opportunity to the store executive to upsell items while interacting with the customers on the floor.
It was a grand one at Thailand last year and continuing the trend let’s meet again at New Delhi, India this year. CitiXsys invites all its partners to iVend Retail Summit 2013 with a focus on Strategizing Sales and Team Enablement. Along with exhaustive sessions on Retail Sales, Implementation Learning and Knowledge Sharing, we would showcase our hospitality and passion to the attending Partners.
A once in a year opportunity for your Sales force and Implementation teams to learn about iVend Suite’s newest products & features, share best practices, experience the latest product innovations, and learn new skills and techniques. Series of meetings, group discussions, product demonstrations, and welcoming partner meets made this event a grand success.
Let’s meet, interact and rediscover our passion to excel in the world of Retail. CitiXsys is overwhelmed to have a global network of committed, reliable, and trusted partner Network and who deliver ‘Quality’ software services to the Retail & Wholesale Distribution space of the ERP segment globally.
The event shall be abuzz with activity where CitiXsys employees & proud Partners from USA, Australia, Singapore, Hong Kong, Philippines, Vietnam, Taiwan, China, Thailand and India shall be attending parallel Sales & Implementation Tracks where the products will be showcased and the roadmap ahead will be shared.
We look forward to meet all the associates and anticipate their valuable participation and their inputs to improvise and further strengthen our systems.
Not to miss the cocktail dinner party towards the end on 19th April 2013, looking forward to see you there..