CitiXsys December Newsletter 2014

iVend Retail on Cloud
Achieving competitive advantage in Retail with Cloud
Utilizing applications on the Cloud is the latest buzz across industries and has compelled retailers to evaluate the potential of the cloud to capitalize on the benefits that it offers.Enterprise LARGE or SMALL are moving quickly to adopt cloud based applications & services that could enhance their competitive landscape.
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Retail Moving on Cloud
In the business of Technologically Transforming Retail Landscapes, CitiXsys Technologies has been involved in bringing valuable content to readers for some years now. This white paper is intended for all who have experienced, observed and appreciate the value of Modern Retail Technology, Integrated Store experience and are keenly looking forward to commit to the concept of Cloud in Retail.
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Retail Moving on Cloud | Download Whitepaper
Product Brochures
CitiXsys Corporate iVend Retail iVend Mobile iVend eCommerce
iVend Loyalty iVend Passes iVend Analytics iVend Unplugged
Upcoming Events
NRF 2014 | January 11-13, 2014 | New York City
Social Retail Summit | January 15, 2015 | Brooklyn, New York City
RBTE | March 10-11, 2015 | London, UK
Recent Partnerships
Hit Bilism Danismanlik ve Turizm San Tic Ltd Sti - Turkey
Hit Bilism Danismanlik ve Turizm San Tic Ltd Sti – Turkey
Hitsoft was founded with the mission to produce solutions that increase the competitiveness of their customers with their innovative and specialized solutions.The company has young and dynamic staff who offer expert consulting services. Hitsoft aims to meet future as a Cloud Enterprise Application service provider for automotive industry and become the world leader in the field of Retail with iVend Retail and SAP software solutions.
WLM Software Consulting Software (Pty) Ltd - South Africa
WLM Software Consulting Software (Pty) Ltd – South Africa
WLM Software Consulting Services is a South African based software solutions and business information systems consulting firm providing services to SME and large enterprises across various industries.WLM Software consulting Services is a client driven organization with a focus on enabling their customers to extract full advantage of their Retail IT infrastructure.

WLM software consulting ensures that they provide the best in Retail to their customers with iVend Retail, the best fit solution for all retail business needs.

Recent Customer Wins
Tuthilltown Spirits
Tuthilltown Spirits
Tuthilltown Cacao Liqueur works intimately with Fruition Chocolate to directly source field-selected cacao beans from farms in Peru and The Dominican Republic.Tuthilltown’s spirits, including whiskeys, vodkas, gins and other unique innovative spirits are among the first legally produced in New York since Prohibition.

Tuthilltown Spirits chose to use iVend POS at all their stores to provide great customer service to their visiting customers.

Alara Multiconcept
Alara Multiconcept
ALARA is a luxury lifestyle brand dedicated to contemporary art, design, fashion, cuisine and culture.Alara, the concept store is located in Lagos, Nigeria and features inspirational objects of African origin alongside international design. Alara Multiconcept is using iVend Retail at its stores for distribution of their product range across various Luxury Goods & Jewelry categories.
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©2014 Citixsys. All Rights Reserved. All other product names are trademarks
or registered trademarks of their respective owners.
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Retail Moving on Cloud

Retail Moving on Cloud

In the business of Technologically Transforming Retail Landscapes, CitiXsys Technologies has been involved in bringing valuable content to Blog-image-for-Citixsys_Bottom_300X300readers for some years now. This white paper is intended for all who have experienced, observed and appreciate the value of Modern Retail Technology, Integrated Store experience and are keenly looking forward to commit to the concept of Cloud in Retail.

Modern Day Retail stores must offer shopper’s seamless Retail experiences, something that can’t be experienced online, to become preferred destinations. On the other hand retailers need to re-examine their strategy to provide a seamless experience across the entire customer-buying journey by diminishing the boundaries between online and physical world.
Download our Whitepaper on Cloud to know how cloud can transform retail operations and bring plenty of benefits to a retail organization.

Retailers have long set out on the journey to innovate realizing the absolute necessity of being truly seamless – maximizing the power and promise of technology across all channels, and across the Retail enterprise. But where should a retailer focus and how can a he quickly move from what’s now to what’s next?

Primarily retailers’ focus on efforts to build a competitive edge for the future by going interoperable and seamless across all channels.

Progression towards this path will be truly seamless set of systems, the business and IT will support continual adaptation, the digital experience will be supported by analytics and scalable IT, and the in-store experience will be integrated with digital channels.

Cloud applications for retail, scalability delivered as-a-service, makes this distant dream possible. Retailers’ can now meet time-pressed, on-the go and digitally connected consumers during their entire retail cycle of stepping into the store to the checkout. Currently, cloud applications are effective tools for retailers to build capabilities fast enough to hold the attention of consumers. Read More…

Achieving competitive advantage in Retail with Cloud

Utilizing applications on the Cloud is the latest buzz across industries and has compelled retailers to evaluate the potential of the cloud to capitalize on the benefits that it offers.

Enterprise LARGE or SMALL are moving quickly to adopt cloud based applications & services that could enhance their competitive landscape.

Retailers have recognized the cloud’s ability to increase business speed & agility, lower costs, enable new means of growth, innovation, and collaboration as the drivers for its aggressive rate of adoption.

The infographic below shares some very interesting statistics that will help retailers extend their business value and advantage, including faster time to market, lower cost of operations and ability to focus on core business.

iVend Cloud Infographic

PT Putra Gemilang streamlines their Retail operations for increased profitability by adopting iVend Retail and SAP Business One

COMPANY : PT Putra Gemilang Prima

Country: Indonesia

Industry : Building Material

Only a few modern retail stores in Indonesia selling building materials place their customer’s comfort and shopping convenience as top priority. Our customer Gemilang group were always focused on creating great buying experiences and hence engage with customers. Gemilang group were innovators to bring the concept of convenience retailing among hardware vendors, and industry known for rugged retailing.

Established in 1975 in Banjarmasin, South Kalimantan, Gemilang’s outlets always stand out among competition with their customers speaking positive about them. Gemilang’s objective has been to make shopping convenient for customers. Each of their outlet is conceptualized with availability and access to an ATM center, minimarket, coffee shop and food stall and a kids play ground, so that children could engage in play activities while their parent’s shop.Gemilang

Challenges

Mr. Arya Iwanputra, owner of Putra Gemilang Prima, considers IT as the most crucial department in his enterprise. Gemilang group had aggressive expansion plans and wanted adequate inventory planning and resource optimization. To support their plans company needed a reliable and scalable IT system with automated business processes. Management at Gemilang wanted deeper strategic insights from their retail system for optimally managing inventory and purchase at their retail stores. However, Gemilang’s existing system was unable to deliver expected results to match with the company’s growth.

Solution

iVend Retail, iVend Loyalty with SAP Business One

Benefits :

  • Reliable functionality and easy to use interface
  • Integrated Data Management
  • Faster decision making process
  • On-time data and report availability
  • Better understanding of customer buying preferences
  • Efficient accounting & finance
  • Improved analysis and control

“Our system was primitive and could not accommodate our growth, a simple process such as report generation would consume enormous manual effort and had to be reprocessed again and again to derive metrics”

Arya Iwanputra, Owner of Putra Gemilang Prima

CitiXsys November Newsletter 2014

Personalizing Instore Experience with iVend Mobile POS
Mobile POS Coming to Forefront
Globally retail stores are beefing up their sales capabilities ditching the old-fashioned point of sale machines and having salespeople — and even shoppers themselves — ring up sales on smartphones and tablet computers.
continue reading..
Converging Retail Digitally
Technology innovations have been fast transforming the world around us and are leaving a definitive impact on the way customers shop for products and services. Retailers are also evolving to these changing market dynamics by redefining customer experience in retail space with multitude of personalized touch points.
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Converging Retail Digitally
CaseStudy
Download Gemailang CaseStudy
Gemilang CaseStudy
Whitepaper
Edge Ahead with Mobility
Edge Ahead with Mobility
Video
iVend Mobile Video
iVend Mobile Video
Product Brochures
CitiXsys Corporate iVend Retail iVend Mobile iVend eCommerce
iVend Loyalty iVend Passes iVend Analytics iVend Unplugged
Recent Partnerships
AceNet Solutions Pty Ltd - Australia
AceNet Solutions Pty Ltd – Australia
AceNet Solutions Pty Ltd are leading IT Solutions consultants and Service Providers in Australia, focused on retail SME clients, Government organizations and Education sector. With a team of highly qualified and experienced IT professionals, AceNet has resources to provide Support solutions that meet varied business technology requirements.
Adiles AS - Norway
Adiles AS – Norway
Adiles has a great team of experts with experience in various fields to operate in Consulting, Implementation, Development and Operation of business solutions. Owing to their expertise in field of retail they are able to translate retail investments of their customers into growth and increased earnings. Adiles has therefore chosen to provide their customers with direct access to their consultants 24/7 – 365 days a year.
Recent Customer Wins
Libreria Vision
Libreria Vision
Libreria Vision is a Christian bookstore chain that best meets their customer needs. Their Mission is to provide their customers more than just products, a unique experience as their contribution to the development of their faith. Libreria chose to use iVend Retail at their stores to ease up the shopping experience for their customers and engage with them for spreading the noble cause.
Maher Sports
Maher Sports
Maher Sports Ltd is a leading supplier of sports and fitness equipments to sports and leisure clubs in Ireland. Maher Sports was established in 1971 and known for its value and exceptional Product range across all sporting categories. Maher Sports is using iVend Unplugged with iVend Loyalty in its stores for distribution of their exceptional product range across various sporting categories.
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©2014 Citixsys. All Rights Reserved. All other product names are trademarks
or registered trademarks of their respective owners.
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Mobile POS Coming to Forefront

Mobile POS Coming to Forefront

Globally retail stores are beefing up their sales capabilities ditching the old-fashioned point of sale machines and having salespeople — and even shoppers themselves — ring up sales on smartphones and tablet computers.

Barneys New York, a luxury retailer, this year plans to use iPads or iPod Touch devices for credit and debit card purchases in seven of its nearly two dozen regular-price stores.

Mobile point-of-sale devices are no longer just a tool for specialty retailers or smaller merchants to accept card payments. Increasingly, large U.S. retailers are equipping associates with smartphones and tablets that let them accept customer payments from the sales floor.

Technology has consistently been a major driver in retail but mobile POS devices are transforming the retail industry in aNRF-Blog-images-copy-2 way that few technologies have done before. “Retailers which have eschewed cumbersome cash wraps in favor of a mobilized checkout are already reaping increased savings, sales and customer satisfaction,” said the report, written by Yankee Group analyst Jordan McKee.

Industry experts are of the opinion that year 2014 marked the transformation of Point of sale terminals as they became increasingly mobile and the trend would take Big Box retailers by storm in the coming year

The need of the hour is to look for ways to better understand customers and deliver the right products to the right channel at the right time at the right price. Customer’s reach to more product information along with a myriad of product choices has shifted power to the consumer while resulting in higher customer expectations.

Mobile POS technology helps retailers enhance their customer’s shopping experience, while reducing the costs of providing that enhanced experience. While operational efficiency remains important, retailers are leveraging mobile POS technology to close sales instantly, optimize demand side processes, attract and retain more customers and drive future growth.

To create marketplace advantages in the future, retailers already know their customers intimately, including their needs, wants, preferences, and values and are restructuring their business processes and in-store technologies to ensure customer expectations are fully satisfied.

Mobile POS has a positive impact on revenue as it doesn’t add complexity to the existing retail environment and considerably empowers the store associates.

The new POS technology that extends to mobile devices as applications, employee hand-held, new payment devices, numerous displays and customer facing systems can help fuel loyalty and sales technological com, making the job of a Store Associate more effective without adding technological complexity.

We always hear the old say that “People buy from people” and this is essentially true in context to the retail sector. If your forward workforce is happy and motivated and as a result the interaction with customers is a positive one. For any retail business, this positive experience really does go a long way to reinforcing a positive brand reputation.

Converging Retail digitally

NRF

Technology innovations have been fast transforming the world around us and are leaving a definitive impact on the way customers shop for products and services. Retailers are also evolving to these changing market dynamics by redefining customer experience in retail space with multitude of personalized touch points.

Digital consumers do not differentiate between these trends. For consumers, these trends are just an extension of their Access Your Free Passexperience with the world around them, be it interacting with a retailer, or elsewhere. It is now an accepted fact that future success of retail lies in the convergence of physical and digital channels enabled by digital transformation. This transformation will make it possible for companies to provide an integrated, meaningful and personalized experience to customers across all relevant and critical touch points – when shoppers make their choices.

Channel Integration or convergence is one of the primary challenges for all multichannel retailers in the quest for profitable retailing. When a customer makes contact with a retailer-whether it be online, via mobile application, via catalogue, or in store- it’s important that they are treated in the same way; and that the high level of service that a customer received face to- face is replicated via other channels. To provide that service, the retailer must have an integrated platform for retail, an efficient retail management solution that ensure the right product is in the right place at the right time, which is absolutely critical.

Only an enterprise class retail application can help a retailer address the expectations of a digital consumer. An in-depth understanding of consumer behavior in-store and online with their purchasing preferences has become essential. Modern retail applications represent the key to future retail business model that reflects channel convergence. Discussed below are a few recommendations that can help forward-looking retailers’ adopt this model with ease.

Improving the in-store experience

Physical stores need to offer experiences that consumers can’t have in the digital space. The existing boundaries between digital and physical need to fade by leveraging technologies like mobile. Digital passes, Becons and geotagging are new initiatives to take mobile social consumer with tide.

Access and Discovery

Retailer’s and brands need to creatively promote all channels and applications (marketing mailers, promotions etc.) to generate traffic. At the same time, location-based applications can help retailers find customers and target them with personalized promotions and offers.

Empower your workforce

Mobile POS puts real-time customer data into the hands of your store associates, which can lead to instant in-store conversion, lesser abandoned carts, increased basket size (via cross- and up selling) and improved customer experience and satisfaction in the store.

Real time analytics for actionable insights

Retail analytics is the ultimate performance-monitoring tool, which makes it possible to promote immediate, compelling offers to customers, regardless of channel. Which item is performing, which store is performing, what sells with what etc. a retailer can run and monitor promotions and schemes in real time, enabling a consumer to get a better value for their money – whether through digital or physical channels.

Invest in the last mile

The explosion of order and delivery channels has made order management and fulfillment more important and challenging than ever. A recent study found that nearly nine out of 10 retailers say they support fulfillment through more than one selling channel. In this environment, flexibility is essential. With leading retailers making headlines for their ship-from-store programs, a new bar is being set for inventory utilization in retail, but many retailers do not yet have the infrastructure in place to meet this challenge.

The siloed approach won’t work

The consumer is in the driver’s seat and a halfhearted approach to digital media would not suffice. This convergence of shopping behavior will help make 2015 the breakout year for the digital store, unlocking new experiences and value that can only be delivered in a physical location

Some companies have captured the true business benefits of a digital transformation. Most, however, are only beginning their journey to transform. Our experience in retail points towards Digital convergence as the most sought after trend in retailing for the year 2015, imparting retail businesses an operational advantage to monetary gains for retailer’s who plan to transform themselves for future

Go Online with an Integrated eCommerce Solution

Go Online with an Integrated eCommerce Solution

eCommerce portals are now a mainstream channel of sales for retail interactions offering new opportunities to augment revenue and get closer to customers. They act as important retail touch point to connect with business associates and customers’ to build a steady stream of revenue. In this issue of Retail insights we discuss the features that an Integrated eCommerce solution must have to suffice the demands of modern retail.Magazine

Traditional portal platforms come with a generic and loosely coupled integration with the retail ecosystem. A consulting engagement or a large development project is required to complete the integration. These and such projects often end up as a heap of functionality that is difficult to deploy and use.

On the other hand iVend eCommerce, an integral part of iVend Retail Management Suite reduces the need for a lengthy consulting engagement, allowing a retail enterprise to deliver results faster.

iVend eCommerce therefore significantly reduces the time to Market.

Download the Magazine to learn more about iVend eCommerce

CitiXsys October Newsletter 2014

Effectively Manage Online portal with iVend ecommerce
Creating great shopping experiences with easy to use Content Manager
Content Management in iVend eCommerce
Success of an eCommerce platform largely depends on its aesthetics, ease of use and most importantly the content management module. Content is closely tied to all of the processes such as display, order management, inventory, promotions etc. and so content management plays a fundamental role in Internet-based commerce.
continue reading..
Ease of Master Data Management in iVend eCommerce
iVend eCommerce is the integrated eCommerce portal of iVend Retail Management Suite. Notwithstanding the business benefits of an integrated eCommerce portal, iVend eCommerce also extends a high level of convenience to the retailer – more from the view point of master data management. The fundamental and the most basic expectation from an integrated eCommerce portal is to not only have the transactions integrated, but also to have a common repository of the master data.
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Ease of Master Data Management in iVend eCommerce
CaseStudy
Download Egle Shoes CaseStudy
Egle Shoes
Magazine
Retail Insights Magazine download
Retail Insights
Video
iVend eCommerce Video
iVend eCommerce Video
A Webinar Session on Quick Button Panel in iVend Terminal POS - Register Now
Product Brochures
CitiXsys Corporate iVend Retail iVend Mobile iVend eCommerce
iVend Loyalty iVend Passes iVend Analytics iVend Unplugged
Upcoming Events
SAP Business One Partner Forum 2014 | October 22 - 23, 2014
Retail ME Award | November 3 - 4, 2014
NRF 2015 | January 11-13
Join us for a Training session on iVend Loyalty Portal
24th October 2014 10:00 AM – Eastern Daylight Time Language – English Register Now
30th October 2014 10:00 AM – Eastern Africa Time Language – English Register Now
Recent Partnerships
Softel Computer Services Ltd - Mauritius
Softel Computer Services Ltd – Mauritius
SCSL was incorporated in March 2001, with a view to provide clients with a high quality and cost effective turnkey IT solutions in Mauritius. The company strongly believes in providing simple solutions even to complex situations and that is where its expertise comes into the picture. As a CitiXsys partner, Softel plans to extend its product portfolio and target Retail Industry Vertical.
Twenty Third Century Systems
Twenty Third Century Systems (Pvt) Ltd – Zimbabwe
Twenty Third Century Systems (TTCS) is an award-winning Pan-African business solutions provider. Since 1996, they have a strong focus on implemention of SAP based solutions across Africa and the Middle East in various domains. TTCS is the largest SAP Service Partner in Sub-Saharan Africa and a leading CitiXsys partner. Having presence across Africa including Zimbabwe, Zambia, Malawi, South Africa, Kenya, Uganda, Rwanda and Nigeria, TTCS caters to retailers in the region with iVend Retail Management suite of applications.
Recent Customer Wins
AMP Group
AMP Group
AMP Group is a privately held company headquartered in Orlando, Florida. In recent years, the company’s corporate structure has grown significantly with the following locations under its corporate umbrella: Perfumeland Megastore, Athletic Planet, Pearl Vision at Orlando Crossings, Perfumeland Salon and Spa, Perfume and Skin Distributors, AMP Electronics, Perfumeland.com, and Perfume Provider of America.
AMP Group is using iVend Retail and SAP Business One in its stores for distribution of their private label formulas in household and automotive retail markets.
Naheed Super Market
Naheed Super Market
Naheed Supermarket started as a small grocery outlet in Pakistan in 1970s, to become the most popular in the Bahadurabad area. The expansion of the chain soon happened to a Supermarket and the management realized that a bigger space was needed to cater higher foot-fall. The company expanded with a larger outlet at Siraj ud Daula Road, Pakistan.
Naheed Supermarket is expanding to more locations and uses iVend POS and iVend Loyalty to assist their customers and complete sales.
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Learn more about iVend eCommerce on CitiXsys Knowledge Portal
©2014 Citixsys. All Rights Reserved. All other product names are trademarks
or registered trademarks of their respective owners.
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Ease of Master Data Management in iVend eCommerce

Ease of master data management in iVend eCommerce_Citixsys_600x235

iVend eCommerce is the integrated eCommerce portal of iVend Retail Management Suite. Notwithstanding the business benefits of an integrated eCommerce portal, iVend eCommerce also extends a high level of convenience to the retailer – more from the view point of master data management. The fundamental and the most basic expectation from an integrated eCommerce portal is to not only have the transactions integrated, but also to have a common repository of the master data.

Master Data Management in the context of an eCommerce portal plays an important role in establishing a successful online business. One of the major aspects of master data management is the ability of the application suite to allow users a single application interface from where the entire master data can be managed. Specifically, we are referring to item master, their associated images, price lists, special price lists, gift cards, coupons, etc. In an integrated retail application like iVend Retail Management Suite, iVend Enterprise is the central repository of the entire master data. The configuration settings available in iVend Enterprise make it possible to either share the entire master data across the retail network or make it store or eCommerce specific.

Definition and management of images determine the aesthetics and usability of an eCommerce portal.Ease of master data management in iVend eCommerce_200X200 Since the customer does not have the option of physically feeling the products, the closest an online retailer can come is to show multiple different images and profiles of the product. Moreover a product can either be displayed on the home page or the entity page or on the product page or any other location on the eCommerce portal. The size of the image at all these locations is always different. Given the different locations (on the portal) and the image sizes, managing images can be a nearly impossible task.

iVend eCommerce resizes images automatically depending on the location (on the portal) where all the image is to be displayed. It is the same image that can be shown on the home page, entity page, product page, in the shopping cart, in the order confirmation page, etc. This feature significantly reduces the overhead of master data management for images.

Not only the images, iVend eCommerce being integrated to iVend Enterprise allows seamless integration of gift cards, coupons and loyalty cards between the two applications. Similarly price lists can be made specific to iVend eCommerce.

There are many more such features in iVend eCommerce that reduce the need to duplicate master data once it is entered in one of the integrated applications of iVend Retail Management Suite.

To know more about master data management in iVend eCommerce, please visit www.iVend.com or write to us at info@citixsys.com