DCC S.A. – Efficient retail process to boost business performance

COMPANY : Desarrollos Culturales Costarricenses Corporation’s

Country: Costa Rica, South America

Industry : Book Stores

Costa Rican Cultural Development, DCC S.A. is based in San Jose, Costa Rica. Dedicated to the development of culture,

DCC.SA Case Study

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the company is one of the leading importer, distributor of books, educational products and fine stationery of Costa Rica and Central America.

As a well-established retailer with over 22 retail stores and supplying across the country, DCC wanted to use the advantage of a strong market position to drive business growth. To achieve this objective, the corporation wanted to maximize sales opportunities from its existing customer base, and to expand into other areas of South & Central America.


  • Non-integrated retail system
  • Difficulty in setting up promotions & discounts
  • Inefficient stock monitoring and stock movement
  • Inadequate customer information

With the goal of improving productivity, increase inventory visibility across the retail chain and to increase sales from its existing customers, DCC started searching for an Enterprise Class retail system that could integrate their overall retail business functions.

Managing hundreds of inventory items, DCC was struggling to effectively control the inventory levels and cope with the fast changing demands of their customers.

Managing retail operations with inventory control and good customer service seemed like a complex task since their retail stores were located in different regions of the country.

DCC was keen to analyze sales and inventory performance in real time. The company’s goal was to gather more accurate and timely figures to support decision making.

Their existing legacy system was unable to manage such transaction volumes and was falling short of the expectations.


iVend Retail with SAP Business One

Benefits :

  • Standardized business processes based on industry best practices
  • Enhanced Inventory Control
  • Improved customer service
  • Ease to setup and monitor discounts and promotions
  • Faster order processing

iVend Retail Management Suite has helped DCC integrate their retail operations across all 22 stores spread across the country. The solution helps DCC stay connected with collaborative insights to his business operations.

iVend Retail Management Suite delivers up to date visibility of stock across the retail chain extending complete stock visibility across the retail chain.

DCC’s legacy point of sale (POS) and back-end applications were hindering the company’s attempts to streamline its business processes to access timely and accurate business information.

iVend Retail Management Suite, a complete Retail Management Suite seamlessly integrated with SAP Business One was the solution set that addressed all the business expectations of DCC.

“Yes, we improved importantly the time of attention to customer at the register, we now have more information about the transactions and the promotions are set up quicker, training and induction of new employees is now faster due to the iVend’s user friendly interface

Marco Montoya,
Financial Manager

CitiXsys Newsletter March 2014

iVend Retail
Integrated eCommerce Solution for Real-time Shopping Experience
iVend eCommerce - Anytime. Anywhere
Online Trends Predicted for Year 2014
Sales from eCommerce portals are steadily gaining an upward trend and steadily becoming a significant portion to total retail sales. The contribution percentage of eCommerce sales is increasing at a much higher rate than retail sales in general boosting retail sales. eCommerce is also complementing in-store sales, transforming consumer experiences. The current trend will continue and eCommerce sales will eventually become an imperative and a must have for any retailer.
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The onset of digital era started a decade ago, and retail has undergone a complete makeover since then. The smartphone revolution has completely altered the way people shop today.
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Recent Partnerships
Eliason Consulting Group - United States
Eliason Consulting Group – United States
Eliason Consulting group is partner that aims to be the business engine by which 100,000 SMEs adapt innovative, integrated management systems of performance excellence that generates results. They are working ahead and want SME retailers in the region to adopt iVend Retail, the innovative, integrated retail solution and help them succeed and decrease stress.
VTM2 - Canada
VTM2 – Canada
VTM2 Technologies Inc. is a leader in the field of information technology for projects related to the management of enterprises. Our partner has a team with diverse experience in field of IT and accounting. VTM2 has a mission is to be a leader among SMEs in the process of selection, implementation, training and support for retail applications and other software accounting applications.
Recent Customer Wins
Addide started operations in March 2008 with the pioneer store, Akoka offering a selection of national brand grocery items, alcoholic and non-alcoholic drinks and cosmetics. Today the chain operates as one of the fastest growing convenience-store chains in Nigeria under the Addide banner, with twelve stores in just three years,(with plans to increase to twenty within the next five years of operation) strategically located in medium income neighborhoods in Lagos State.
Fernandes Bakkerij NV
Fernandes Bakkerij NV
Fernandes Group is one of the largest company chain of bakeries in Surinam,with approximately 1,100 employees, a wide variety of activities and a high social status. Fernandes is an automated Bakery that mastered the bread and pastry category in Suriname. Their continuous attention to ensure quality improvements for years and a strong consumer base are the main attributes to the success.
New York | Mexico | Panama | Nairobi | London | Dubai | New Delhi | Singapore | Sydney
Learn more about iVend Retail on CitiXsys knowledge portal
©2014 Citixsys. All Rights Reserved. All other product names are trademarks or registered trademarks of their respective owners.
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Invitation to Retail’s Biggest Party in 2014

NRF 2014 blog

CitiXsys invites you at NRF and experience how iVend Retail Management Suite can help your business turn profitable and your customers happier. Thousands of stores in over 45+ countries are running iVend Retail from CitiXsys and are more profitable and efficient.

Retail industry has matured over the years and grown exponentially but retailers have found it difficult to keep up with the pace of modernization and automation required at the systems level. Home grown solutions, legacy systems and proprietary systems within the ecosystem of the retailers have resulted in inefficient and disconnected systems.

CitiXsys enhances the whole retail management experience by combining cutting edge technologies and the best practices prevalent in the industry in its iVend Retail Management suite. The application suite not only treats the entire landscape as single holistic enterprise but also seamlessly integrates the key functions of retail through iVend Loyalty, iVend eCommerce, iVend Mobility and iVend Analytics that are integral parts of the suite.

Be sure to stop by and visit us at Booth #3539 to:

Learn how to enhance customer’s shopping experience and maximizing returns to the retailer’s investment How integrated Retail management solutions can help retailer’s improve efficiency How digital passes negate the need to have plastic gift cards, loyalty cards, gift coupons ad help them engage with customers and simultaneously Go Green. Benefits of having a flexible Mobile POS that operates with a common view of inventory, order management, payments etc. in both Online and offline mode Strategies to enable Retailers of all sizes to deliver a mobile integrated Instore Experience through Android and iOS devices

Retail’s Biggest Show begins on 13th January 2014 and CitiXsys gives you a chance to Grab your free Expo pass worth $750 here.

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AOC – Streamlined Retail Operations and a simple and smooth sales process


Country : Angola & UAE

Industry : Electronics

AOC is a private company operating in the telecommunications market since 2004 in Angola/UAE. The philosophy of the brand AOC has been developed since 2007 with a focus on the distribution and retail of high quality mobile handsets and allied accessories.


In last five years AOC has stated its success and is now one of the leading retailers, stimulating the market in their approach to users. AOC is a young and rapidly expanding company with people of high responsibility and motivation to become one of the strongest brands in this market. Facilitating communication,and as our motto states, ‘DRIVING MOBILITY’.

AOC is an Angola and UAE based enterprise, they currently have 8 storesoperational in Angola and have recently opened their new store in Ras AlKhaimah, UAE.


  • Non-integrated data management
  • Invoicing and extraction of financial data was time consuming
  • Needed a reliable retail management system with streamlined inventory view
  • Process to generate financial reports was complex
  • Manual synchronization of data from store to enterprise led to errors

AOC was previously using a home grown legacy system that began as an accounting system and was then developed into an ERP. Continually after using it for over a period of time our client felt the need to have an efficient system that was flexible, feature rich and powerful.

AOC was facing trouble tracking real time business statistics, also they did not have clear visibility across financial data and also had concerns regarding financial reporting. The major challenge that new system was expected to address was elimination of manual trial balance entries and extraction of report data. The management team at AOC wanted to have a seamless integration between store operations and back office financials.

For managed Retail operations at the store and managed data warehousing, AOC needed software which seamlessly integrated with SAP Business One and iVend Retail Management system seemed a perfect solution for all their requirements.


iVend Retail with SAP Business One

Benefits :

  • Increased employee efficiency with integrated back office processes
  • Real-time inventory visibility
  • Synchronized data transfers between Stores & enterprise for data accuracy
  • Achieved faster order processing & flexible promotion management

Post implementation of the new system AOC has a well-managed inventory with the ability to synchronize transactional information to and fro from their main servers, their retail structure always demanded such precision, which they could well achieve with iVend Retail and Business One.

AOC has successfully streamlined their current processes, iVend Retail’s seamless integration with SAP Business One being the key. The simplicity of the layout makes their sales process quick and effective.

iVend Retail Solution from CitiXsys is set up very well across all our entire stores to handle complex sales processes, promotions, offers & inventory and to schedule deliveries at a macro level. The product implementation & support team is very willing to  work with us. The best part is the extensive feature set of the product that suits our line of business (Electronics Vertical), which is complex and different from the other Retail businesses.”

Yaseen Aljaizani,
Co-Founder and CEO

Specialty Retailers turn Customer Centric and Profitable with Mobility

Specialty Retail

The hype-to-reality transition of mobility in retail has been the fastest in the recent times. Ever since Apple started using mobile devices in their stores, which was not too long ago, retailers started taking notice. Today retailers expect the same level of customer experience that one would experience in an Apple store.iVend Mobile POS

Retail Applications like iVend Retail along with retail hardware providers have come a long way in providing complete solutions on mobile devices of different sizes and operating systems.

One of the Forbes reports pegs mobile in retail today to be US $5.7 Billion business and it is the single fastest growing trend.

Mobile POS has a pertinent significance in the context of Specialty Retailers having niche retail businesses like footwear, bookstores, wine & liquor stores, electronic stores, etc.

Retail Real-Estate Optimization, Customer Experience and Faster Business Expansion are some of the critical business drivers for Specialty Retailers. Mobile POS extends to these retailers unprecedented flexibility to effectively address these critical business needs.

Take for example the need for a retailer to open another retail store in an upmarket mall. With mobile POS directly connected to the head office servers, the retailer does not require to setup expensive IT infrastructure in his new retail store. All that is required is a mobile POS, which can also double up as a communication device.

Similarly, flexibility to increase checkout points on the fly is another feature that merits deployment of mobile POS by Specialty Retailers. Customer Experience, Special Attention and Preferential Treatment are some of the cornerstones of a Specialty Retailer And one of the ways a retailer can extend these to the customer is by eliminating the check out time. Mobile POS, given its ‘mobility’ ensures that there is never a queue at the check out point; infact there need not be any check out point – why should a customer walk to a designated area for checking out?

Any retailer would like to pamper his customer and what better way to do so by letting him know through notifications about his gift card status, coupon status and loyalty status by sending out a sophisticated, non-interfering, personal digital pass. All this when the customer is in the vicinity of the retail store.Digital Passes

Seamless integration of iVend Mobile POS with iVend Loyalty and iVend Passes, allows the retailer to extend the most sophisticated end customer experience to his customers.

As a result, specialty retailers are deploying about 45% of all tablets shipped to retail for POS. They are most popular in small independent retailers of all types and large mall-based specialty chains.

To know more about iVend Retail Management Suite and especially iVend Mobile POS, please visit our Knowledge Portal. You may also like to get in touch with our Channel Sales Manager to get more information about iVend Retail.

CitiXsys Newsletter Aug 2013

CitiXsys Tech Ltd
Newsletter – Aug 2013
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Footwear Retail Paces Up with iVend Retail
For Footwear retailers, it has become imperative to keep up with the dynamic market trends with changing needs of consumers and new product collections to meet customers’ demand. So, it is critical to have a unified set of data that the global team has access to, whether they are in management, merchandising, sourcing, operations, sales or supply.
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Recent Partners Acquisitions
POSMarket POSMarket – Australia
POSMarket is a trading name for Tensor Design Pty Ltd and is part of a group of companies that specialise in point of sale products and services and the Internet. Our Partner aims to provide you with the largest variety of the best POS gear with iVend Retail from many of the leading manufacturers, and at the same time be able to provide you with the best prices in Australia.
ASG ASG – Australia
ASG is a leading IT business solutions provider in Australia – customer focused and responsive. ASG is known to provide proven solutions, partnering closely with their clients to help them achieve their goals. As clients’ needs continually change and evolve, our partner’s focus remains constant – to continuously adapt and provide the best outcomes to their customers
Recent Customers Acquisitions
Smokin' Vapors Smokin’ Vapors
Smokin’ Vapor is a new company dedicated to helping people find a new alternative to putting horrible chemicals and tar into their lungs while seeking a nicotine replacement program that actually works. The first location was in the Panama City Mall. Business was good and continues to increase more and more as people learn about this amazing product
TARA Knitwear TARA Knitwear
TARA Knitwear was founded in 1976 and was among the first companies to be implanted in the newly established Export Processing Zone in Mauritius. The head office, including the showroom as well as marketing department, is located in the industrial zone of Plaine Lauzun whilst the production units are based mostly in Riviere du Rempart and Nouvelle France.
New York | Mexico | Panama | Nairobi | London | Dubai | New Delhi | Singapore | Sydney
©2013 CitiXsys. All Rights Reserved. SAP® and SAP® Business One are trademarks or registered trademarks of SAP AG. All other product names are trademarks or registered trademarks of their respective owners.
CitiXsys Americas Inc. | Rockefeller Center | 7th floor, 1230 Avenue of the Americas | New York | NY | 10020

CitiXsys Newsletter July 2013

Newsletter – July 2013
About us    |    Products    |    Contacts
iVend Passes for Apple & Android Devices Experience iVend Mobile POS
iVend Mobile POS
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Partner Testimonial
Partner Testmonial
Outdoor Retailer 2013
Retail NOW 2013
CitiXsys Corporate
iVend Retail
iVend eCommerce
iVend Passes
iVend Mobile
iVend Loyalty
iVend Analytics
iVend Unplugged
Download Free Aberdeen Report
How to engage shoppers with iPhones, Android or Windows Phone
Retailing is a competitive marketplace. A retailer must constantly evaluate its strategy and keep its focus on the ‘Added Value’ created for its customers and suppliers. In this article, I will discuss the relationship between Strategy, Added Value and Innovation. To be successful, retailers of all sizes need to adopt a measured harmony between all three aspects.
Upcoming Training Webinars
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18th July at 10:00 AM
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CitiXsys Knowledge Portal – Download, learn, Collaborate
CitiXsys Knowledge Portal is a platform to download, learn and collaborate – all things Retail. CitiXsys Knowledge Portal (CKP as it is popularly called) is the hub of iVend community and is the central repository of information and knowledge on iVend Retail.
Recent Partners Acquisitions
Alenu IT Crystalis Consulting – Latin America
Crystalis Consulting is a group of companies aimed at providing advice and solutions to improve business processes of their Retail clients on SAP platform.
Their services are focused on providing solutions that enhance business through the experience and knowledge of best business practices in the implementation of integrated systems and process redesign.
IDEAN – Latin America
IDEAN is a company oriented business consulting services that provide real and tangible value to businesses.
IDEAN specialize in solutions that will help to automate the processes of the company and to have the information needed for decision-making.
Recent Customers Acquisitions
Buonitalia Ltd
Buonitalia Ltd is the best online source for food and food related products that originate
in Italy. The true Italian cooking requires far more on having the right product than it does on complex techniques.
For years together the company is enagaged in supplying authentic products are used in Italian cooking
Palm Equipment
Originally beagn as Gear for Paddlers in 1979, Palm Equipments Europe offers, the complete range of canoe & kayaking equipment from whitewater immersion suits, cags, PFDs and spraydecks, to touring and sea kayaking. Surfing is where Palm stood out – building surf kayaks then surf ski’s (the first Sit-on-tops) the reputation for innovation and quality grew. Still Owned by founders Andy and Bob mission of the company to make the best and most innovative gear remains the same as when it started.
New York | Mexico | Panama | Nairobi | London | Dubai | New Delhi | Singapore | Sydney
©2013 CitiXsys. All Rights Reserved. SAP® and SAP® Business One are trademarks or registered trademarks of SAP AG. All other product names are trademarks or registered trademarks of their respective owners.
CitiXsys Americas Inc. | Rockefeller Center | 7th floor, 1230 Avenue of the Americas | New York | NY | 10020


Newsletter – June 2013

Newsletter – June 2013
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CitiXsys Knowledge Portal Experience the future of Retail
Retail Insights: May-June 2013
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OFA Short Course 2013
Outdoor Retailer 2013
CitiXsys Corporate
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iVend Unplugged
Download Free Aberdeen Report
iVend Retail 5.8 Released
iVend 5.8 comes with an upgraded and more intuitive installer. Running this installer allows the user to install iVend Unplugged in a demo mode with demo database for a faster and quicker setup of a demo environment. The installer also allows to utilize an existing iVend Unplugged database.
Upcoming Training Webinars
iVend Passes iVend eCommerce
27th June at 02:30 PM
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Mobility enhancing Retail Customer centricity
Mobile device multiplication among store associates, floor managers, back office and supply chain workers — and, perhaps most importantly, customers — has accelerated rapidly. Forward looking retailers who are focused on customer centricity, mobile tech integration has become the propelling force.
Recent Partners Acquisitions
Alenu IT Alenu IT – Singapore
Alenu Consulting provides in-depth solutions & industry expertise that helps you quickly realize your business visions and objectives. Company’s professionals work with customer’s to identify & rapidly implement the right solutions, improve your opportunities through analyzing your business challenges, by capturing your business requirements, increasing your employee’s productivity and thus improving your overall work environment.
TRC (Total Retail Control) – EMEA
Total Retail Control (TRC) was founded in Dublin in 1991.
Technology, no matter how feature rich, is only a tool. Without the passion and expertise of a technology partner the tool cannot perform. TRC brings together the best and most innovative technology with a passionate and talented team. Our partners have been rewarded by working with some the best retailers in Ireland and the UK.
Recent Customers Acquisitions
A La Orden Discount
To Order Discount is Puerto Rican retailer which began operations over 35 years ago. From modest beginnings in the carport of the home of its founders, had the mission of providing the consumer with the highest and best variety of furniture, electronics and furniture at the best prices, backed by excellent service and support.
Sirena International SA
SIREN INTERNATIONAL SA is a company with over 20 years experience in domestic and international markets, they have a wide variety of high quality competitive products and very soon the company will move into new premises. They are one of the leading denim retailers in the region with over 10 popular brands in the South American market
New York | Mexico | Panama | Nairobi | London | Dubai | New Delhi | Singapore | Sydney
©2013 CitiXsys. All Rights Reserved. SAP® and SAP® Business One are trademarks or registered trademarks of SAP AG. All other product names are trademarks or registered trademarks of their respective owners.
CitiXsys Americas Inc. | Rockefeller Center | 7th floor, 1230 Avenue of the Americas | New York | NY | 10020

iVend Retail 5.8 released

A new version of iVend 5.8 was released earlier this month with following features and enhancements-

New Features

iVend Installer

iVend 5.8 comes with an upgraded and more intuitive installer. Running this installer allows the user to install iVend Unplugged in a demo mode with demo database for a faster and quicker setup of a demo environment. The installer also allows to utilize an existing iVend Unplugged database.

Implementation Center for iVend Unplugged

Implementation center provides different options to quickly setup and start using iVend. Using implementation center, user can setup iVend using the wizard driven setup or can use the copy express to copy the setting from an already setup iVend database, which would have been used for the UAT (User Acceptance Testing).

Automatic Upgrades

Automatic Upgrades helps the site administrators to easily upgrade to the new release of iVend. Before the upgrade is initiated, information about the published upgrades can be seen by the administrator in the iVend Configuration Manager helping the administrator to decide an appropriate time to upgrade to the new release. This eliminates the need to individually upgrade each station

Customers upgrading to iVend 5.8 must update the connection setting from iVend Configuration manager.

Data Purge iVend

This feature helps the Administrator to control the size of the iVend database at each store. Data purging at stores are controlled centrally and is scheduled from iVend Enterprise at Head Office.

Database Optimization

iVend has inbuilt database checking and optimization tool. While executing End of Day process, the store manager can chose to run the iVend database optimization script. iVend database optimization includes checking the database for any inconsistent data, rebuilding the indexes and shrinking the database log files.

Detection of Retail Peripherals at the POS

Whenever iVend POS is installed for the first time, the application will suggest the OPOS peripherals for which the device drivers are pre-installed. This saves valuable time in appropriately configuring standard retail peripherals at each POS.

Mercury Payment Processor

Mercury payment processor integration for US has been incorporated in this release.

DBS Payment Processor

DBS payment processor integration for Singapore has been incorporated in this release. The integration also supports the debit card sales with the PIN entry.


Store Specific Sales Person

iVend supports defining a sales person and then attaching it to a specific store. This allows better and effective management of store executives across the retail chain. This feature also allows defining store executives which may be common across all the stores in the retail chain.

Purchase Order

Purchase orders for the stores can be created from iVend Enterprise in iVend Unplugged. This feature also gives an option to edit the purchase order at iVend Enterprise which were created from the stores.

Batch/Serial Based Promotion

Promotions can now be defined for particular item batches/serial of an item. This functionality enables the user for running the promotions based of serial/batches.

Discount Amount in Promotion

User now has an option to define the discounts either in percentage or in absolute amount terms on the promotion.

For more details on iVend Retail 5.8 Features and an exclusive demo Register Here

Mobility enhancing Retail Customer centricity

Mobile device multiplication among store associates, floor managers, back office and supply chain workers — and, perhaps most importantly, customers — has accelerated rapidly. For forward looking retailers who are focused on customer centricity, mobile tech integration has become the propelling force. Extension of enterprise applications to mobile devices is helping retailers achieve timely data access, break down channel-specific silos of information, facilitate tailor made sales and service, and enable true one-to-one CRM (customer relationship management) with consumers on their path to customer centricity.

The tidal wave of enterprise and consumer-mobility  is here and this new age technology really puts the customer at the center of the business.

 Customer-Centricity Trends and Tech Enablers

Mobility is about more than devices and wireless networks — it’s about data. Data is being gathered, processed, and pushed to applications faster than it ever has, allowing retailers to make better, faster decisions — from the storefront to the supply chain — and align those decisions with near real-time consumer preferences.

Retail Analytics enables customer centricity by giving retailers insight into data, which improves productivity and increases the depth of customer engagement. Forward looking retailers rely heavily on measurements and key performance indicators via dashboards and scorecards and relying on predictive modeling to make big decisions.

Omnichannel Retailing

“Cross-channel” retailing was the topic of discussion last year or the year before but the mobile Internet that 50% of shoppers are taking with them on their smartphones everywhere they go has blurred any distinguishable lines between retail channels. Consumer mobility has crossed a considerable number throughout the world and looking at the way it is embraced globally, it has become the primary retail touch point.

Most retailers have some serious “channel integration catch-up” to do before they can respectfully call themselves “cross-channel” enterprises. Much less omnichannel retailers are deploying an integrated retail solution which is agile, innovative and scalable. Such a solution is their primary concern

Mobile technology is forcing change from a channel mentality to a brand mentality, and as it relates to the brand, there’s nothing so important as the consumiVend Mobileer. Generating a user experience that is channel agnostic is the perspective so that the consumers are associated with brand, not a specific channel.

 Store-Level Device Mobility

Mobile technology beholds in the context of enhanced in-store shopping experience. Implementation of this technology in store increases business opportunities for retailers and engages their customers. More and more retailers today are turning to mobile technology at checkout to enhance customer engagement and repeat buyers.

Inside the store, mobile technology has removed physical location as an obstacle to customer centricity. Consider the store-level associate who, using an ipad, can check inventory on a shoe style and size, at her store or any other in the chain, without leaving the customer’s side. That same associate can use that same device to access the customer’s purchase history, their loyalty status, and, in truly omnichannel environments, their site-browsing history and Web shopping cart. In this way, the associate can assist the customer with the completion of a transaction that started in a different channel. With mobile POS, the customer centric guest experience culminates at an entirely higher level.

Beyond enabling personalized service and transactions, mobility fuels customer centricity by creating on-the floor access to back office and managerial applications such as availability, scheduling, and inventory lookup . Because so many of a store manager’s tasks can be executed with the aid of a tablet or smartphone — as opposed to yesterday’s fixed PC — both the customer and the retailer realize the benefit of new found sales floor access to the retailer’s best salesperson and brand advocate.

Mobile enables customer centricity, whether it’s leveraged in stores for communication (email, voice, planning), productivity (access to managerial reports and task management applications), or customer service (access to customer, product, and inventory data).