IHNSA-Integrated Retail operations and enhanced customer Service with iVend Retail

COMPANY : IHNSA

Country: Mexico
Industry : Capital goods and spares

Supplies and Tools of North (IHNSA) was founded in 1998 with its headquarters in Cuauhtemoc City, Chihuahua, North of Mexico. The company sells hand-held machine tools, industrial tools like welding machines, and is also invested significantly in the metal engineering industry. Another arm of the company has its focus on agricultural supplies and instruments. IHNSA also supplies input material to the automotive industries in northern Mexico.

IHNSA currently has a head office and four branches; three of them located in Chihuahua and one in Durango. The opening of the latest branch has been one of the most important achievements of the Company. Over time IHNSA has involved itself deeply in innovation and better offerings to their current
customers, thereby differentiating itself from the competition.

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Challenges

The company’s biggest problem was the lack of synchronization of reports & documents between branches and head office. The management reported that documents were not replicating in time, and there were errors in the derived information.

Lack of data synchronisation between outlets. If a customer bought an article at one store, it was not possible to return it at another store of the company. Also, the company’s software at that time was unable to deliver invoices to the customer because of synchronization delay and other related technological
roadblocks.

Solution

iVend Retail, iVend Loyalty and iVend Passes with SAP Business One

Benefits :

  • Integrated Data Management lead to reliable functionality and easy-to-use interface
  • On-time data and report availability
  • Overall Faster decision-making process
  • On-time data and report availability
  • Better understanding of customer buying preferences
  • Efficient accounting and finance

“IHNSA’s business evolves on the internal management of its business processes and the company has found in iVend Retail the ideal platform for growth and customer satisfaction”

David Peterson, CIO, IHNSA

Elevating efficiency through technology

COMPANY : PT Mitra Buana Elok

Country: Jakarta, Indonesia
Industry : Beauty and Make-Up

Started in 2014, PT Mitra Buana Elok, the main distributor of Beyond Beauty products in Jakarta, is one of the newest entrants in beauty business in Jakarta, Indonesia. The company sells cosmetics with the Beyond brand name (originally from South Korea) and provides one of the largest ranges of makeup and skin care in Indonesia. PT Mitra Buana Elok, or also known as MBE, was established in February, 2014, and they are the biggest distributors of Beyond Beauty. Sheila Lesmana of PT Mitra Buana Elok, says that, “The founder Mr. Yanto also has other companies in other ventures (textile manufacturing, agriculture, etc).”

Currently, the retailer has seven stores in various areas (such as Jakarta, Bandung, Surabaya, etc); and next year, they plan to open another 10 branches.Pt mitra buana- citixsys

Challenges

The company spokesperson Sheila said that they needed an effective solution to their business needs. It was important that all stock and sales data across all stores was noted accurately to enable them to coordinate efficiently. Another issue that the company was facing was getting reports. The retail suite should have the capability to generate meaningful reports and offer analytics for the management.

Solution

iVend Retail, iVend Loyalty with SAP Business One

Benefits :

  • Reliable functionality and easy to use interface
  • Integrated Data Management
  • Faster decision making process
  • On-time data and report availability
  • Better understanding of customer buying preferences
  • Improved analysis and control
  • Efficient accounting & finance
  • Help stay connected with customers via iVend Passes
  • Integrated Loyalty for reward management

“Business is growing, and iVend Retail with SAP is a good decision for furthering expansion. iVend Retail seamlessly integrates with SAP Business One, hence is a natural choice for PT Mitra Buana Elok. Overall, we are satisfied with the efficiency of iVend Retail Application.”

Sheila Lesmana, PT Mitra Buana Elok

PT Putra Gemilang streamlines their Retail operations for increased profitability by adopting iVend Retail and SAP Business One

COMPANY : PT Putra Gemilang Prima

Country: Indonesia

Industry : Building Material

Only a few modern retail stores in Indonesia selling building materials place their customer’s comfort and shopping convenience as top priority. Our customer Gemilang group were always focused on creating great buying experiences and hence engage with customers. Gemilang group were innovators to bring the concept of convenience retailing among hardware vendors, and industry known for rugged retailing.

Established in 1975 in Banjarmasin, South Kalimantan, Gemilang’s outlets always stand out among competition with their customers speaking positive about them. Gemilang’s objective has been to make shopping convenient for customers. Each of their outlet is conceptualized with availability and access to an ATM center, minimarket, coffee shop and food stall and a kids play ground, so that children could engage in play activities while their parent’s shop.Gemilang

Challenges

Mr. Arya Iwanputra, owner of Putra Gemilang Prima, considers IT as the most crucial department in his enterprise. Gemilang group had aggressive expansion plans and wanted adequate inventory planning and resource optimization. To support their plans company needed a reliable and scalable IT system with automated business processes. Management at Gemilang wanted deeper strategic insights from their retail system for optimally managing inventory and purchase at their retail stores. However, Gemilang’s existing system was unable to deliver expected results to match with the company’s growth.

Solution

iVend Retail, iVend Loyalty with SAP Business One

Benefits :

  • Reliable functionality and easy to use interface
  • Integrated Data Management
  • Faster decision making process
  • On-time data and report availability
  • Better understanding of customer buying preferences
  • Efficient accounting & finance
  • Improved analysis and control

“Our system was primitive and could not accommodate our growth, a simple process such as report generation would consume enormous manual effort and had to be reprocessed again and again to derive metrics”

Arya Iwanputra, Owner of Putra Gemilang Prima

Milano Impex goes Online to expand customer reach with iVend eCommerce

COMPANY: Milano Impex Pvt. Ltd.

Country: India
Industry : Footwear

Milano Impex Pvt. Ltd owns two brands EGLE & LOUIS ALBERTI and has been successfully selling them globally. After carving a niche in European market, Milano Impex Pvt Ltd introduced brand EGLE in India in 2003 followed by introduction of LOUIS ALBERTI.

Milano Impex Pvt. Ltd initially followed the dealer & distributor business model which contributed to a major chunk of their revenue. After achieving considerable success in their maiden Retail venture, company looks forward to expand their reach with an online offering.

Challenge

With a successful lineage of introducing European shoe brands EGLE and Louis Alberti, Milano Impex wanted to launch a new business-to-consumer eCommerce Portal. A portal that would allow them to sell merchandise directly to the consumers and deliver an integrated brand experience to match the spirit of “Shoes for all occasions”.

The company wanted an eCommerce portal that seamlessly integrates into their iVend Retail and SAP Business One so that their. Online and Physical stores function as a unified retail unit.

Milano wanted their eCommerce portal to come alive with innovative and intuitive design, that features images, description and media to showcase their wide range of Men’s Shoes.

Solution

iVend eCommerce with SAP Business One

Benefits :

  • Customers can quickly find products and create wish lists by selecting products in Categories / Brands or by using the shop-by filter
  • Increase in the average order size with promotions, smart up-sells and crosssells
  • Marketing, merchandising and sales staff have better control to manage portal content without IT intervention
  • Conduct integrated sales as a result of seamless integration with iVend Retail and SAP Business One
  • Eases the process of rolling out international Web sites in multiple languages and currencies
  • Supports Web traffic exceeding one million page views per day, helping the company meet or exceed its sales expectations
  • Ease of reporting and order information analysis to comprehend and optimize marketing, online sales, billing and customer support, returns management, shipping and product distribution logistics
  • Higher customer satisfaction with engaging shopping experience

We really like iVend eCommerce Portal’s ease of access with update capabilities…it is expected to support company’s expansion strategy and provide real-time brand visibility and shopping access for our customers anywhere anytime.

Prem Raj Sharma
CEO, Milano Impex Pvt. Ltd.

Redbell – Great Online Shopping Experience with a Single Seamless Solution

COMPANY : Redbell Retail Pvt. Ltd.

Country: New Delhi, India

Industry : Multibrand Toy Store

Redbell is a multi-brand online toy store, helping parents find the best fit toys and gifts for kids. Housing more than 10,000 premium and best quality toys of over 200+ international brands, from the seasonal, most recommended, shopped, latest, hot deals and hard to find specialty toys, Redbell store has it all for children in the Age group of 0 to 14 years.

Be it Birthday, holiday, any special occasion, entertainment, learning and much more, Redbell has categorized their products well in order to help customers shopping effectively while saving their time to find the perfect toy. The client’s business model required a fully functional online toy store with integrated payment processors and shipping.

ChallengesDownload Case Study

Redbell was looking for an Online Store solution to develop an integrated, high volume e-commerce portal which could seamlessly integrate their product and transaction data with SAP Business One.

Their existing website could help them to only showcase their products and pricing, for further transactions and sales completion the company had to depend on tele – order. Disintegrated web portal and sales process often led to lost sales.

Solution

iVend eCommerce with SAP Business One

Benefits :

  • Easy to Use interface that works as expected and very comfortable to use with great site management features
  • Deliver a Great Mobile Buying Experience
  • Managing Products and Catalogs is easy by using the standard provided fields as an online retailer we can conveniently create product catalogs with various products
  • Application of Promotions, discounts and adding images, videos and sale prices to products is easy
  • Customers can quickly find products and create wish lists by selecting products in Categories / Brands or by using the shop-by filter
  • Search Engine Friendly for easy discovery
  • Enable seamless fulfillment and supply chain planning
  • Conduct integrated sales as a result of seamless integration with iVend Retail and SAP Business One
  • Ease of reporting and analysis of customer and order information to comprehend and optimize marketing, online sales, billing and customer support, returns management, shipping and product distribution logistics

“At Redbell we always wanted to impart our customers a great visually engaging shopping experience. With iVend ecommerce we have successfully combined a stimulating shopping experience with an advanced back-office management making online buying simple & convenient for our customers while more profitable for us.”

Naresh Tomar, Head of Operations, Redbell Retail Pvt. Ltd.

Improved inventory visibility and product performance with iVend Retail

COMPANY : Laksala – Sri Lanka state gift & Souvenir Boutique

Country: Colombo, Sri Lanka

Industry : Specialty Retail

Partner : Pristine Solutions

Laksala is the only State owned Gift & Souvenir Boutique in Sri Lanka and was established under the National Crafts Council And Allied Institutions Act, No. 35 of 1982.

Since then Laksala has witnessed numerous changes with an ever growing list of products on sale. Today Laksala operates through 13 branches located island wide and offer the widest variety of all Sri Lankan products at a competitive price. Most importantly, Laksala enables the numerous industries that supply goods to it to stay both profitable and in business.

Challenges

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  • Non-integrated data management
  • Invoicing and extraction of financial data was time consuming
  • Needed a reliable retail management system with streamlined inventory view
  • Scalability of system was an issue

Laksala’s sole objective is to be a commercially viable and socially responsible marketing organization which creates opportunities for rural products to enter mega – markets. Their vision is to transform Laksala to a profit making organization within the Government sector. For this, Laksala needed an appropriate, standard and certified solution which covered the unique aspects of their organization. To effectively manage their retail, warehousing processes and accounting functions, they wanted a seamlessly integrated application.
Laksala were using a software, which included the POS system. They realized that their system had reached a threshold and had grown obsolete. The application could not integrate finance data with the operational data and could generate only elementary reports.

Solution

iVend Retail with SAP Business One

Benefits :

  • Enhanced employee efficiency with integrated back office processes
  • Complete inventory control and real-time inventory visibility
  • Synchronized data transfers between Stores & enterprise ensured accuracy across Retail operation
  • Achieved faster order processing & flexible promotion management
  • Streamlined and accurate billing process

Benefits of the newly implemented system were evident, a transparent view of the entire work data and ability to generate management information quickly were most remarkable. Management noticed some immediate benefits which are as follows –

  • Additional benefits of the system:Increase inventory turns and reduce inventory levels
  • Faster order processing led to increased customer satisfaction
  • Provide cross-channel information for efficient operational actions
  • Enable better planning and forecasting capability
  • Offer competitive retail price and promotion management

“Generally iVend is covering our POS system quite satisfactorily. Laksala expected iVend to support our sales outlets by having a fast & accurate billing system since iVend can have independent databases to each store.
Once iVend was implemented, Laksala’s customer service improved and customers were satisfied with the quick service.”

DeVrina – Driving profitability with integrated retail operations

COMPANY : De Vrina

Country: Australia

Industry : Footwear

De Vrina shoes specialises in quality, affordable wedding shoes for ladies, shoe clips and handbags. De Vrina is into design, wholesale and retail distribution of ladies shoes and handbags since the year 2000. They are known for sourcing of the best products and are appreciated for price and quality. De Vrina incepted its retail operations in the year 2000 and have aggressive plans to expand their retail operations in the next two years.

Challenges

  • Non-integrated retail system
  • Unavailability of clear and consolidated inventory view across stores
  • Several man hours spent in manual preparation of monthly sales and inventory reports
  • Manual replenishment and reorder led to frequent stock outsituations

De Vrina, is a fast-growing brand name in high-end wedding and formal footwear, appointed CitiXsys to implement iVend Retail Management Suite with SAP Business One. One of the biggest challenges that De Vrina had was limited visibility and inadequate reporting of in-store stock and warehouse.

With ambitious plans to grow their business, De Vrina chose iVend Retail Management Suite to manage their retail operations with SAP Business One as backend ERP. The need was to have a system that could manage a fast growing business and be easy to use and maintain with limited IT resources.

The other challenges that prompted management to invest in Retail system included non-integrated and scattered data spread over Store, warehouse and head office. They did not have integration into an ERP connecting retail data. As a result De Vrina could never effectively manage inventories.

Solution

iVend Retail with SAP Business One

Benefits :

  • Clear view into Retail operations for effective loss control
  • Unified view of inventory at POS helped in Rapid stock turnaround
  • Synchronized data transfers between Stores and Enterprise ensured operational accuracy
  • Achieved faster order processing

The key to maximizing profits in the Footwear retail industry is to aim for the highest level of optimized business solution and customer satisfaction. iVend Retail with SAP Business One has proven to increase stock accuracy up to 99%, which has led to a sales increase of 5 – 25% averting excess stock and stock out conditions.

Additional benefits of the system:

  • Integration of stores helped in generation of transparent view of Sales, purchase, stock data across stores
  • Necessary inventory and sales data is accessible in real-time across stores
  • Store sales reports can be processed daily, weekly or monthly with ease
  • Ease to set up sales, discount and promotions
  • Promotions and price discount settings have reduced manual entries atthe POS level

“The integration of iVend Retail with SAP Business One has streamlined many business processes that were previously lengthy, manual and cumbersome. Vast improvements in Inventory management and purchasing were realized by the implementation of iVend Retail with SAP Business One. Our Loyalty program has greatly improved the client partnership relationship and in particular is very easy to use.”

Helena Du

DCC S.A. – Efficient retail process to boost business performance

COMPANY : Desarrollos Culturales Costarricenses Corporation’s

Country: Costa Rica, South America

Industry : Book Stores

Costa Rican Cultural Development, DCC S.A. is based in San Jose, Costa Rica. Dedicated to the development of culture,

DCC.SA Case Study

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the company is one of the leading importer, distributor of books, educational products and fine stationery of Costa Rica and Central America.

As a well-established retailer with over 22 retail stores and supplying across the country, DCC wanted to use the advantage of a strong market position to drive business growth. To achieve this objective, the corporation wanted to maximize sales opportunities from its existing customer base, and to expand into other areas of South & Central America.

Challenges

  • Non-integrated retail system
  • Difficulty in setting up promotions & discounts
  • Inefficient stock monitoring and stock movement
  • Inadequate customer information

With the goal of improving productivity, increase inventory visibility across the retail chain and to increase sales from its existing customers, DCC started searching for an Enterprise Class retail system that could integrate their overall retail business functions.

Managing hundreds of inventory items, DCC was struggling to effectively control the inventory levels and cope with the fast changing demands of their customers.

Managing retail operations with inventory control and good customer service seemed like a complex task since their retail stores were located in different regions of the country.

DCC was keen to analyze sales and inventory performance in real time. The company’s goal was to gather more accurate and timely figures to support decision making.

Their existing legacy system was unable to manage such transaction volumes and was falling short of the expectations.

Solution

iVend Retail with SAP Business One

Benefits :

  • Standardized business processes based on industry best practices
  • Enhanced Inventory Control
  • Improved customer service
  • Ease to setup and monitor discounts and promotions
  • Faster order processing

iVend Retail Management Suite has helped DCC integrate their retail operations across all 22 stores spread across the country. The solution helps DCC stay connected with collaborative insights to his business operations.

iVend Retail Management Suite delivers up to date visibility of stock across the retail chain extending complete stock visibility across the retail chain.

DCC’s legacy point of sale (POS) and back-end applications were hindering the company’s attempts to streamline its business processes to access timely and accurate business information.

iVend Retail Management Suite, a complete Retail Management Suite seamlessly integrated with SAP Business One was the solution set that addressed all the business expectations of DCC.

“Yes, we improved importantly the time of attention to customer at the register, we now have more information about the transactions and the promotions are set up quicker, training and induction of new employees is now faster due to the iVend’s user friendly interface

Marco Montoya,
Financial Manager

AOC – Streamlined Retail Operations and a simple and smooth sales process

COMPANY : AOC

Country : Angola & UAE

Industry : Electronics

AOC is a private company operating in the telecommunications market since 2004 in Angola/UAE. The philosophy of the brand AOC has been developed since 2007 with a focus on the distribution and retail of high quality mobile handsets and allied accessories.

AOC_blog

In last five years AOC has stated its success and is now one of the leading retailers, stimulating the market in their approach to users. AOC is a young and rapidly expanding company with people of high responsibility and motivation to become one of the strongest brands in this market. Facilitating communication,and as our motto states, ‘DRIVING MOBILITY’.

AOC is an Angola and UAE based enterprise, they currently have 8 storesoperational in Angola and have recently opened their new store in Ras AlKhaimah, UAE.

Challenge

  • Non-integrated data management
  • Invoicing and extraction of financial data was time consuming
  • Needed a reliable retail management system with streamlined inventory view
  • Process to generate financial reports was complex
  • Manual synchronization of data from store to enterprise led to errors

AOC was previously using a home grown legacy system that began as an accounting system and was then developed into an ERP. Continually after using it for over a period of time our client felt the need to have an efficient system that was flexible, feature rich and powerful.

AOC was facing trouble tracking real time business statistics, also they did not have clear visibility across financial data and also had concerns regarding financial reporting. The major challenge that new system was expected to address was elimination of manual trial balance entries and extraction of report data. The management team at AOC wanted to have a seamless integration between store operations and back office financials.

For managed Retail operations at the store and managed data warehousing, AOC needed software which seamlessly integrated with SAP Business One and iVend Retail Management system seemed a perfect solution for all their requirements.

Solution

iVend Retail with SAP Business One

Benefits :

  • Increased employee efficiency with integrated back office processes
  • Real-time inventory visibility
  • Synchronized data transfers between Stores & enterprise for data accuracy
  • Achieved faster order processing & flexible promotion management

Post implementation of the new system AOC has a well-managed inventory with the ability to synchronize transactional information to and fro from their main servers, their retail structure always demanded such precision, which they could well achieve with iVend Retail and Business One.

AOC has successfully streamlined their current processes, iVend Retail’s seamless integration with SAP Business One being the key. The simplicity of the layout makes their sales process quick and effective.

iVend Retail Solution from CitiXsys is set up very well across all our entire stores to handle complex sales processes, promotions, offers & inventory and to schedule deliveries at a macro level. The product implementation & support team is very willing to  work with us. The best part is the extensive feature set of the product that suits our line of business (Electronics Vertical), which is complex and different from the other Retail businesses.”

Yaseen Aljaizani,
Co-Founder and CEO

Milano Impex goes live on iVend Retail

COMPANY : EGLE (Milano Impex Pvt. Ltd.)

COUNTRY : Chandigarh, IndiaLouis Alberti

INDUSTRY : Retail – Footwear

Milano Impex Pvt. Ltd owns two brands EGLE & LOUIS ALBERTI and has been successfully selling them in the Indian market. Post carving a niche in European market, Milano Impex Pvt Ltd introduced brand EGLE in India in 2003 followed by introduction of LOUIS ALBERTI.

Milano Impex initially followed the dealer & distributor business model which contributed to a major chunk of their revenue. Company had presence in the domestic market with the help of their dealers. Hence to set its footprints in the Arena of high street retail, company ventured to set up their first Retail outlet at Chandigarh, India.

Challenge

Milano Impex Pvt. Ltd., a fast-growing brand name in high-end casual and formal footwear, appointed Merino, a CitiXsys partner to implement iVend Retail Management Suite with SAP Business One.

Milano began implementing at stores that gave the company limited visibility and reporting of in-store stock and warehouse. With ambitious plans to grow the business, Milano chose iVend Retail Management Suite to manage their Retail operations with SAP Business One as backend ERP. The need was to have a system that could manage a fast growing business and be easy to use & maintain with limited IT resources.

  • Management of inventory and consolidated view of existing stock was unavailable
  • Inefficient stock monitoring and movement
  • Implementation of discounts & promotions was impossible due to inadequate information
  • Complex and inaccurate sales & invoicing process
  • Unmanageable data consolidation

Solution :

iVend Retail Management Suite with SAP Business One

Benefits:

  • Unified view of inventory at POS helped in Rapid stock turnaround
  • Overall employee efficiency increased due to availability of integrated data at store and Head Office
  • Synchronized data transfers between Stores and Enterprise ensured operational accuracy across Retail chain
  • Reduced shrinkage due to operational transparency
  • Considerable reduction in invoicing & stock-take errors and replenishment planning errors
  • Achieved faster order processing
“With iVend Retail we have a modern, secure, fast and scalable solution with integrated inventory management, promotions management and much more. The implementation process and the post implementation support from CitiXsys and the implementation partner, Merino has been excellent. A professional team of consultants and subject matter experts really understood our business and helped us in further improving our business efficiencies.”
Prem Kumar,
CEO, Milano Impex Pvt. Ltd.